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Support Manager Jobs in Endicott, NE (NOW HIRING)

Mosaic

Assistant Direct Support Manager

Beatrice, NE · On-site

$15.50 - $20.75/hr

Make a Real Impact as an Associate Direct Support Manager Location: Beatrice, NE Position Type: Full-Time, 40 hours Schedule: Evenings, (1:45pm-10:15pm) every other weekend and rotating OnCall ...

Mosaic

Assistant Direct Support Manager

Beatrice, NE · On-site

$18.50 - $22.25/hr

Make a Real Impact as an Associate Direct Support Manager Location: Beatrice, NE Position Type: Full-Time, 40 hours Schedule: Evenings, (1:45pm-10:15pm) every other weekend and rotating OnCall ...

Mosaic

Residential Support Supervisor

Beatrice, NE · On-site

Direct Support Supervisor: Be a Leader, Make a Difference! Location: Beatrice, NE (Onsite position ... Operational Management: Coordinating and managing all program functions to ensure smooth and ...

Mosaic

Residential Support Supervisor

Beatrice, NE · On-site

Direct Support Supervisor: Be a Leader, Make a Difference! Location: Beatrice, NE (Onsite position ... Operational Management: Coordinating and managing all program functionsto ensure smooth and ...

apace

Direct Support Professional

Beatrice, NE · On-site

$17 - $17.41/hr

This support and training will enhance the individual's competencies and help him/her achieve ... in managing their personal funds with strict adherence to Apace procedures. * Perform other duties ...

apace

Direct Support Professional

Fairbury, NE · On-site

$17 - $17.41/hr

This support and training will enhance the individual's competencies and help him/her achieve ... in managing their personal funds with strict adherence to Apace procedures. * Perform other duties ...

Region V Services

Direct Support Professional

Hebron, NE · On-site

$17/hr

This support and training will enhance the individual's competencies and help him/her achieve ... in managing their personal funds with strict adherence to Apace procedures. * Perform other duties ...

Apace

Direct Support Professional

Fairbury, NE · On-site

$17 - $17.41/hr

This support and training will enhance the individual's competencies and help him/her achieve ... in managing their personal funds with strict adherence to Apace procedures. * Perform other duties ...

Apace

Direct Support Professional

Beatrice, NE · On-site

$17 - $17.41/hr

This support and training will enhance the individual's competencies and help him/her achieve ... in managing their personal funds with strict adherence to Apace procedures. * Perform other duties ...

Apace

Direct Support Professional

Hebron, NE · On-site

$17 - $17.41/hr

This support and training will enhance the individual's competencies and help him/her achieve ... in managing their personal funds with strict adherence to Apace procedures. * Perform other duties ...

apace

Direct Support Professional

Hebron, NE · On-site

$17 - $17.41/hr

This support and training will enhance the individual's competencies and help him/her achieve ... in managing their personal funds with strict adherence to Apace procedures. * Perform other duties ...

Mosaic

Direct Support Professional

Beatrice, NE · On-site

$14.50 - $17.75/hr

As a DSP, you will provide support and guidance to people served as they learn and develop ... You have excellent time management skills and are able to juggle multiple responsibilities while ...

Mosaic

Direct Support Professional

Beatrice, NE · On-site

$14.50 - $17.75/hr

As a DSP, you will provide support and guidance to people served as they learn and develop ... You have excellent time management skills and are able to juggle multiple responsibilities while ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Endicott, NE

Support Manager information

See Endicott, NE salary details

$21.4K

$64.4K

$114.8K

How much do support manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for support manager in Endicott, NE is $64,447.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $86,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What cities near Endicott, NE are hiring for Support Manager jobs? Cities near Endicott, NE with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Endicott, NE as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $64,447 per year, or $31 per hour.

Assistant Direct Support Manager

Mosaic

Beatrice, NE • On-site

$15.50 - $20.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Make a Real Impact as an Associate Direct Support Manager
Location: Beatrice, NE
Position Type: Full-Time, 40 hours
Schedule: Evenings, (1:45pm-10:15pm) every other weekend and rotating OnCall responsibilities
Why You'll Love This Role
Looking for a career where your leadership directly shapes a positive, caring community? At Mosaic, we relentlessly pursue opportunities that empower people. As an Associate Direct Support Manager, you aren't just a assistant supervisor-you are a mentor, a culture-shaper, and a vital "go-to" leader.
This is a fast-paced, highly collaborative environment where you get to work side-by-side with incredible staff and residents. If you are looking for a clear career ladder into healthcare and human services management, this is your perfect next step!
What You'll Do (Key Responsibilities)
In this role, you will lead your shift by example, splitting your time between direct care and operational oversight.
  • Lead & Mentor: Act as the shift leader; train, coach, and onboard new Direct Support Professionals (DSPs) to foster a supportive team culture.
  • Empower Individuals: Support adult residents with diverse medical and behavioral support needs, helping them achieve personal goals and integrate into the local community.
  • Oversee Operations: Coordinate daily activity schedules, assist with active treatment planning, manage household/individual finances, and ensure records are accurately documented.
  • Ensure Health & Safety: Assist with meal preparations, follow doctor-ordered diets, administer medications, and step in safely during behavioral challenges

What to Expect
  • First 30 Days: It's all about connection. You'll spend your time getting hands-on, learning the routines, and building relationships with the individuals we serve.
  • 60 Days In: You'll dig into our electronic systems, master best practices, and establish your groove within the home.
  • 90 Days In: You are the shift leader! You will fully own the oversight of your shifts, guiding your team confidently while continuing to learn and grow.

Ready to elevate your career and change lives in Beatrice?
Commitment to Mosaic Values:
At Mosaic, we believe in creating a workplace where everyone has the chance to contribute and succeed. This commitment is not just a policy, it's the way we work. It's good for the workforce, it's good for Mosaic, and it's the right thing to do.
What We Are Looking For (Job Requirements)
We need a dependable, flexible "change agent" who can pivot at a moment's notice and communicate beautifully with a diverse team.
Minimum Requirements:
  • High School Diploma or equivalent.
  • Minimum of 1 year of experience working in the IDD (Intellectual and Developmental Disabilities) or a related field.
  • Valid driver's license, vehicle registration, and current vehicle insurance.
  • Ability to work irregular hours, stand/walk for extended periods, and safely lift/transfer individuals as required.

Certifications (Can obtain after hire!):
  • CPR and First Aid Certification (Required).
  • Medication Aide (40-hour) certification (Highly preferred upfront, but we will help you get certified!).
  • MANDT training.

What YOU'LL Get:
  • Daily Pay-NEW-manage finances with a convenient way to get paid for your work every day, financial flexibility and peace of mind.
  • Education Assistance to further your education or develop your career
  • Health, Dental, Vision, Prescription options available
  • Professional & Personal Development Opportunities
  • 403b Retirement Plan
  • Paid Time Off that starts accruing your first day

Apply