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Support Manager Jobs in Edison, NJ (NOW HIRING)

Bank of America

Data Support Manager

Jersey City, NJ · On-site

Under the GRM DSM Executive's leadership, the Data Support Manager will evaluate the existing GRM data architecture and design solutions to simplify and optimize the data environment, and be ...

Pickle

Customer Support Manager

New York, NY · On-site

$100K - $140K/yr

You'll own our customer support operation end to end: the team, the metrics, the strategy, and its impact on the P&L. Reporting to the Head of Ops, you'll manage a team of offshore agents, partner ...

Bank of America

Business Support Manager II

New York, NY · On-site

$125K - $179K/yr

Generally has full management responsibility over a relatively large team and may manage one or more levels of managers. Leads the support/administrative functions for a somewhat large department ...

PSEG

Program Support Manager

Newark, NJ · On-site

Job Summary Responsible for launching and managing the ongoing implementation of energy efficiency products and services. Duties include improving business operations, maintaining and growing ...

Akin Gump

Regional IT Support Manager

New York, NY · On-site

The Regional IT Support Manager will be responsible for the technical, operational and IT policy implementation and support of users and office computer systems and equipment in the New York and ...

Akin

Regional IT Support Manager

Manhattan, NY · On-site

The Regional IT Support Manager will be responsible for the technical, operational and IT policy implementation and support of users and office computer systems and equipment in the New York and ...

Glide

Digital Support Manager (DSM)

New York, NY · On-site

$80K - $120K/yr

We're looking for a talented Digital Support Manager (DSM) to help us grow our product to hundreds of banks. We're bringing a new perspective to the decades-old financial world , and we're hoping you ...

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Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Edison, NJ

Support Manager information

See Edison, NJ salary details

$22.8K

$68.8K

$122.7K

How much do support manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for support manager in Edison, NJ is $68,826.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,600.00 and $92,200.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Edison, NJ?

The most popular types of Support jobs in Edison, NJ are:

What cities near Edison, NJ are hiring for Support Manager jobs?

Cities near Edison, NJ with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Edison, NJ as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $68,826 per year, or $33.1 per hour.

Portfolio Support Manager

Fairstead ESC LLC

New York, NY

Full-time

Vision, Life, Retirement, PTO

Re-posted 15 hours ago

Job description

The Portfolio Support Manager provides high-level administrative, operational, and analytical support to Senior Regional Managers and their team of Regional Managers within a multi-state affordable housing portfolio. This role is designed to reduce administrative burden, enhance operational efficiency, and support critical initiatives across the portfolio.

This role reports directly to the Senior Regional Manager offers a unique opportunity to join our leadership team with room for professional development and growth within the affordable housing industry. The ideal candidate brings 1 to 3 years of experience in property management; with preference given to ones with Affordable housing experience, strong organizational and analytical skills, and a working knowledge of compliance, financial reporting, and property operations within affordable housing.

 

RESPONSIBILITIES: 

  • Provide ongoing administrative support to assigned Senior Regional Managers and regional teams.
  • Support documentation and coordination for capital projects and large-scale renovations.
  • Assist with budget preparation, tracking, and budget variance reporting.
  • Collaborate with property leadership and accounting teams to ensure accurate financials, including timely support for accounts payable and receivable processes
  • Collect, review, and analyze historical income and expense data for properties.
  • Prepare accurate and timely weekly, monthly, and quarterly property performance reports.
  • Assist with due diligence for property acquisitions
  • Prepare presentations, reports, and other materials as needed.
  • Maintain organized records and documentation for the portfolio.
  • Identify trends, variances, and performance drivers; escalate insights to leadership.
  • Partner with Regional Managers to ensure consistent and accurate reporting.
  • Gather and analyze market data, including rent comparables and local trends using internal and third-party sources.
  • Interface with internal stakeholders (and external partners as needed) to support understanding of asset performance and unique property characteristics.
  • Support internal projects and portfolio-wide initiatives.
  • Assist with rollout of new programs, processes, and operational improvements.
  • Perform additional duties as assigned to support portfolio operations and evolving business needs
  • Coordinate and manage travel arrangements, including flights, hotels, and transportation.
  • Prepare, submit, expense reports accurately and timely.


Benefits

  • Generous employer contribution for 
  • Employer Paid Vision Plans.
  • Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
  • 12+ paid Holidays.
  • 15 days of PTO.
  • 7 Sick days.
  • Employer Paid Life Insurance.
  • Flexible Spending Account.
  • Nationwide Pet Insurance.
  • Disability Insurance.
  • Laser Correction Discount.
  • Employee Discounts on appliances, apparel, and more.

QUALIFICATIONS:

  • 1 - 3 years of experience in property management. Working knowledge of Affordable programs such as LIHTC, HUD, and Section 8 are highly encouraged.
  • High School Diploma or GED required
  • Proficiency in property management systems (e.g., Yardi, RealPage), with the ability to navigate, extract, and analyze operational and financial data
  • Project coordination or project management experience
  • Strong proficiency in Microsoft Office Suite, especially Excel
  • Proven ability to analyze data and produce clear, actionable reports
  • Adaptable and agile, with the ability to quickly step into new environments and contribute effectively
  • Excellent organizational, time management, and multitasking skills
  • High attention to detail and accuracy
  • Strong written and verbal communication skills
  • Travel: Approximately 10-15%

Apply