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Support Manager Jobs in Edison, NJ (NOW HIRING)

Pilot Fiber

Support Manager

New York, NY · On-site

$110K - $140K/yr

Manage all 24/7 support operations, including shift coverage, on-call rotations, maintenance windows, and after-hours coordination * Ensure adherence to all SLAs, SLOs, and performance metrics as ...

Versana

Client Support Manager

New York, NY · On-site

About You We are looking for an experienced Client Support Manager who is eager to make a meaningful impact. This role balances people leadership with hands-on ownership of inbound requests and ...

Sigma Computing

Technical Support Manager

New York, NY

$140K - $170K/yr

We are looking for a technically skilled, self-motivated, customer-focused manager to lead a team of high energy Support Engineers. In this role you will be responsible for hiring, developing and ...

Cesna Group

Business Support Manager

New York, NY · On-site

$100K - $200K/yr

Job Summary The Business Support Manager ? We are seeking a hands-on, self-directed professional to manage the day-to-day financial, HR, administrative, and general affairs (GA) operations at our ...

Versana

Client Support Manager

New York, NY · On-site

About You We are looking for an experienced Client Support Manager who is eager to make a meaningful impact. This role balances people leadership with hands-on ownership of inbound requests and ...

Versana

Client Support Manager

New York, NY · On-site

About You We are looking for an experienced Client Support Manager who is eager to make a meaningful impact. This role balances people leadership with hands-on ownership of inbound requests and ...

Capgemini

Production Support Manager

New York, NY · On-site

The Production Support Manager leads end-to-end operations, system stability, service delivery, and continuous improvement for business-critical platforms. The role oversees multi-level support teams ...

NYULMC

Desktop Support Manager

New York, NY · On-site

$121K - $124K/yr

We have an exciting opportunity to join our team as a Desktop Support Manager, supporting Education, Research and Clinical desktop. This position will provide leadership to an IT staff of ...

Cornerstone

Desktop Support Manager

New York, NY · On-site

The Manager, Desktop Support, is responsible for managing the day-to-day operations of Desktop Support for their assigned offices. The Manager partners with their counterpart to create full ...

Sigma Computing

Technical Support Manager

New York, NY · On-site

$140K - $170K/yr

We are looking for a technically skilled, self-motivated, customer-focused manager to lead a team of high energy Support Engineers. In this role you will be responsible for hiring, developing and ...

Dlapiper

Legal Support Manager

New York, NY · Hybrid

Summary The Legal Support Manager, working in collaboration with and in support of the firm's strategic initiatives, works closely with the Office Administrator to supervise the various Legal Support ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Edison, NJ

Support Manager information

See Edison, NJ salary details

$22.8K

$68.8K

$122.7K

How much do support manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for support manager in Edison, NJ is $68,826.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,600.00 and $92,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What are the most commonly searched types of Support jobs in Edison, NJ? The most popular types of Support jobs in Edison, NJ are:
What cities near Edison, NJ are hiring for Support Manager jobs? Cities near Edison, NJ with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Edison, NJ as of July 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $68,826 per year, or $33.1 per hour.
Support Manager

Support Manager

Pilot Fiber

New York, NY • On-site

$110K - $140K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description

Pilot is a modern connectivity company based in New York City. We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support.
We're a passionate, close-knit team that believes businesses have more important things to worry about than their internet connection. Our top priority is enabling extraordinary work across all industries with connectivity solutions that are adaptive, agile, and designed with the customer in mind.
ON A TYPICAL DAY YOU'LL
  • Manage all 24/7 support operations, including shift coverage, on-call rotations, maintenance windows, and after-hours coordination
  • Ensure adherence to all SLAs, SLOs, and performance metrics as well as timely customer communications for outages, RFOs, and service credits
  • Collaborate with a variety of teams including Network Engineering, Customer Experience, Construction, Service Delivery to troubleshoot connectivity issues, advocate for customer needs, and resolve systemic problems
  • Oversee the team's handling of non-technical customer issues, ensuring consistent, high-quality support for account changes such as upgrades, downgrades, cancellations, moves, and billing inquiries
  • Act as a senior escalation point for complex technical and account issues
  • Recruit, hire, develop, and retain high-performing Tier 1 and Tier 2 support teams through coaching, performance management, and career development in a customer-centric culture
  • Continuously improve support processes, documentation, workflows, and knowledge base content. Partner with stakeholders to build templates, macros, and automation that enhance efficiency and customer experience
  • Establish clear escalation protocols between Tier 1 and Tier 2 to ensure seamless handoffs and resolution
  • Create and maintain up-to-date documentation for new and existing processes, including configurations and specific Pilot network commands and protocols, to support team shortcuts and process improvements
  • Analyze support data and trends to identify training needs, process gaps, and opportunities for product or network improvements. Escalate findings and recommendations to relevant stakeholders
  • Evaluate and implement new systems, tools, and technologies to enhance support operations and multi-channel customer experience
  • Participate in escalation rotations with availability for off-hours work (late night/early morning) as needed

WHAT WE'RE LOOKING FOR
  • 4+ years of experience in a customer-facing role
  • 2 years of experience working with a technical product or service
  • 2-4 years of people management experience
  • Direct and proven experience in leading a customer-focused team of at least three people, in a 24x7x365 environment
  • A customer-first mindset and a passion for delivering exceptional experiences
  • Outstanding communication skills - written and verbal - with the ability to tailor messaging strategy for different audiences and an ability to turn complex technological concepts into clear, multichannel communications
  • Strong team management skills with experience leading cross-functional teams and developing a high-performance culture
  • Ability to effectively manage multiple projects from start to finish; prioritize, problem-solve, multitask, and work independently in a dynamic, rapidly changing workplace
  • Impeccable attention to detail and ability to deliver high-quality work, ensuring accuracy and consistency
  • Demonstrated experience developing, implementing, and evolving operational standards and performance metrics
  • Ability to leverage internal and external resources to solve problems
  • Intermediate proficiency with CRM systems, ticketing platforms, and customer experience tools (e.g., Zendesk, Salesforce, etc)
  • Strong problem-solving abilities with a focus on process improvement and efficiency while enhancing the customer experience
  • Ability to build effective relationships across teams; experience working with cross-functional teams to build processes and resolve customer issues.
  • Ability to manage and take part in escalation rotations with availability for off-hours work (late night/early morning) as needed
  • Internet service provider, managed services provider, or web hosting provider a plus

PILOT'S PAY & PERKS
  • Base salary of $110,000 - $140,000
  • Company-sponsored Medical, Dental, Vision Coverage
  • Company-sponsored 401(k)
  • Commuter & Wellness Reimbursement
  • Competitive PTO

At Pilot, we believe differences make us stronger, and that our diversity is something to celebrate. Pilot hires without regard to race, color, religion or belief, national, social or ethnic origin, sex (and pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Pilot Fiber, Inc. is not open to third-party solicitation or resumes for our posted positions. Any resume submitted to a Pilot Fiber, Inc. employee by a recruiting firm that does not have a valid, written search agreement with us will be considered a referral, regardless of whether it is submitted for a posted position or for general consideration, and no matter how it is submitted (via email, the Internet, or other means). No fee will be paid in the event a candidate is hired by Pilot Fiber, Inc. as a result of the referral or through other means.
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