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Support Manager Jobs in Conway, AR (NOW HIRING)

EASTERSEALS ARKANSAS

Direct Support Manager

Little Rock, AR · On-site

$13 - $16/hr

Supervises multiple Direct Support Professionals (DSPs) who provide direct care to individuals served in the statewide CES Waiver program. * Manages service delivery by DSPs to all individuals ...

Easterseals

Direct Support Manager

Little Rock, AR · On-site

$14.50 - $17.50/hr

Supervises multiple Direct Support Professionals (DSPs) who provide direct care to individuals served in the statewide CES Waiver program. * Manages service delivery by DSPs to all individuals ...

EASTERSEALS ARKANSAS

Direct Support Manager

Little Rock, AR · On-site

$14.50 - $17.50/hr

Supervises multiple Direct Support Professionals (DSPs) who provide direct care to individuals served in the statewide CES Waiver program. * Manages service delivery by DSPs to all individuals ...

EASTERSEALS ARKANSAS

Direct Support Manager

Little Rock, AR · On-site

$14.50 - $17.50/hr

Supervises multiple Direct Support Professionals (DSPs) who provide direct care to individuals served in the statewide CES Waiver program. * Manages service delivery by DSPs to all individuals ...

BRAMCO GROUP

Customer Support Representative

Little Rock, AR · On-site

$15.25 - $20.75/hr

The CSR will report directly to the Product Support Manager for Power Equipment Co. The CSR will also have daily interaction with their respective branch Service Manager, Parts Manager, and Machine ...

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Support Manager information

See Conway, AR salary details

$19.7K

$59.5K

$106.1K

How much do support manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for support manager in Conway, AR is $59,546.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,800.00 and $79,800.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Conway, AR?

The most popular types of Support jobs in Conway, AR are:

What cities near Conway, AR are hiring for Support Manager jobs?

Cities near Conway, AR with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Conway, AR as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $59,546 per year, or $28.6 per hour.

Desktop Support Manager

Arete Technologies, Inc.

Little Rock, AR

Contractor

Re-posted 21 days ago

Job description

Company Description

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients
We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemes and unconventional channels to provide one-stop solutions for all your workforce needs.
our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients.
We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees.


Job Description

Description:

The Technical Lead/Project Manager will provide hands-on end user desktop/laptop/peripheral device support as well as overall project management.

Additional Qualifications:

?Working Knowledge of PC Imaging

?Operational Knowledge of Windows 7/8/8.1/10 operating systems

?Active Directory

?Experienced in Microsoft Office Suite

?File and Print Management

?Cisco Switch set-up and troubleshooting

?Remote Access Management (LogMeIn)

?Wireless Communications (including wireless device provisioning and data restore)

?PC Application support

General Responsibilities: As Program Manager:

  • Is responsible for managing, coordinating, and establishing priorities for the complete life-cycle of projects including the planning, design, programming, testing, and implementation of business solutions designed to meet requirements of various departments within the agency, such as finance, customer service, and application development.
  • Primary responsibility is to drive the entire effort from start to finish.
  • Must ensure that the program is completed on schedule and that the final product meets the business, technical, and established quality requirements.
  • Tests maintain and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
  • Coordinates and links computer systems, within an agency and the state, to increase compatibility and to share information, consults with management to ensure agreement on system principles.
  • Expands or modifies systems to serve new purposes or improve work flow.
  • Determines computer software or hardware needed to set up or alter the system.

As Technical Lead:

Meet with customers' to compile, identify and determine job specifications needed to develop new processes, update and modify or correct existing programs and systems.

Installation, configuration, troubleshooting and maintenance of PC hardware and desktop software, such as MS Office, Anti-Virus, Adobe, SAP, etc.

Provide expert level escalation and technical leadership.

Support and maintain all customer software and systems, including servers, workstations, and software.

Provide support for Microsoft operating systems, especially Windows 7/8/8.1/10, and Windows Server 2008, 2012.

User, group, and computer creation and management within a Microsoft Active Directory environment.

Provide support on maintaining and configuring Microsoft Active Directory Group Policies to management desktop client configuration and settings

Performs system maintenance activities through error reports, user modification requests and system problems.

Learn and Assist in Management of Cloud Computing Environment (i.e., Office 365)

Assist users with setting up and operating workplace mobile devices (iPads, iPhones, Learn and Support MAC Laptops//PCs (on a limited basis)

Position Summary

The ARCareerEd Technical Lead / Program Manager:

1)Will provide program, manager, and end user support, to the three (of four) ARCareerEd Divisions that are based on 3 Capitol Mall and surrounding areas: Adult Education (AdultEd), Career and Technical Education (CTE) and Office of Skills and Development (OSD).

2)Is responsible for managing, coordinating, and establishing priorities for the complete life-cycle of projects including the planning, design, programming, testing, and implementation of business solutions designed to meet the requirements of various departments within the agency.

3)Provides end users with assistance in solving computer related problems, such as imaging, LAN connections, system malfunctions and software program management (installation, configuration, troubleshooting problems).

Additional Information

Best Regards,

Amrit Lal

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