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Support Manager Jobs in Cocoa, FL (NOW HIRING)

MicroTech

Problem Support Manager

Orlando, FL

Overview MicroTech is currently seeking a Problem Support Manager to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you ...

MicroTech

Problem Support Manager

Orlando, FL

MicroTech is currently seeking a Problem Support Manager to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the ...

MicroTech

Problem Support Manager

Orlando, FL · On-site

Overview MicroTech is currently seeking a Problem Support Manager to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you ...

MicroTech

Incident Support Manager

Orlando, FL · On-site

Overview MicroTech is currently seeking an Incident Support Manager to support Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the ...

MicroTech

Incident Support Manager

Orlando, FL · On-site

MicroTech is currently seeking an Incident Support Manager to support Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the ...

MicroTech

Incident Support Manager

Orlando, FL

Overview MicroTech is currently seeking an Incident Support Manager to support Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the ...

Lancesoft

Production Support - Contractor - B

Malabar, FL · On-site

$15.15 - $41.52/hr

Works with Operations Management to execute in accordance a system of manufacturing standards and ... Supports efficient material handling practices, maintains inventory accuracy during movement, and ...

Stax

Customer Support Specialist

Orlando, FL · On-site

$24/hr

You will work hand-in-hand with the Customer Support Manager, the Support Team Lead as well as Level 2 and Level 3 Support Agents. Resolving issues will include end-to-end troubleshooting of ...

MAK Technologies

Technical Sales Support

Orlando, FL · On-site

Technical Sales Support - Simulation Solutions Business Unit: MAK Technologies, Inc. Location: Orlando FL What YOU will do: MAK Technologies is seeking a Technical Sales Support professional to help ...

Cni

Logistics Support

Orlando, FL · On-site

Manages all logistics actions related to the life cycle management of network systems, subsystems ... We are proud to support the economic development and long-term viability of the Chickasaw Nation ...

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Showing results 1-20

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Cocoa, FL

Support Manager information

See Cocoa, FL salary details

$19.7K

$59.4K

$105.9K

How much do support manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for support manager in Cocoa, FL is $59,434.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,800.00 and $79,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What are the most commonly searched types of Support jobs in Cocoa, FL? The most popular types of Support jobs in Cocoa, FL are:
What cities near Cocoa, FL are hiring for Support Manager jobs? Cities near Cocoa, FL with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Cocoa, FL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, 5% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $59,434 per year, or $28.6 per hour.

Problem Support Manager

MicroTech

Orlando, FL

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

Overview

MicroTech is currently seeking a Problem Support Manager to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the opportunity to be part of a cohesive and dynamic team providing mission critical support.

Responsibilities

Responsible for managing the lifecycle of all network infrastructure problems.  Responsible for making temporary solutions (workarounds) available to incident management and for managing the development of final solutions for known errors.  Responsible for performing trend analysis of incidents to prevent future incidents from happening.  Responsible for problem identification, recording, investigation and diagnosis.  Responsible for communicating with the CBP Problem Manager and other GSs for all problems. Will act at the contract Point of Contract (POC) for all Problem oversight and coordination.  Responsible for the effective implementation of the CBP Problem Management process and for ensuring that problems are managed and reported in accordance with the CBP Problem Management process.  Responsible for ensuring that all problems are properly resolved and closed.  Responsible for providing recommendations to the CBP Problem Manager for the on-going improvement of the Problem Management Process.

Qualifications
  • Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA 
  • Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.     
  • A minimum of six (6) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises.  
  • Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).  
  • Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications. 
  • Showcase leadership abilities by managing projects and teams.   
  • Be proficient in project management and have knowledge of security and compliance issues. 
General InformationMicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications. MicroTech offers a wide range of professional services focused on providing cutting-edge solutions with the customer at the forefront of every decision we make. Solving complex business challenges is our passion - we provide effective, practical solutions that can increase productivity, and decrease costs. MicroTech has developed a well-earned reputation for best-in-class services and solutions using a repeatedly proven ISO 9001:2015 Quality Management System (QMS), ISO 20000 IT service management certification, and ITIL management qualified business processes. We offer great pay, amazing benefits, and our company culture is strong. MicroTech is devoted to people development and providing high achievers opportunities to grow professionally. As an employee, you are surrounded by intelligent, driven colleagues and have the benefit of a culture that is focused on bringing out the best in everyone. Our benefits include: Insurance (medical, dental vision) Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service) 401k Plan with Employer Matching Contribution 11 Company-Paid Holidays Tuition Assistance Voluntary Benefit Programs Corporate Discounts MicroTech is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classes.Employment Type: OTHER

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