Support Manager Jobs in Caldwell, ID (NOW HIRING)

General Purpose:
The Legal Support Manger provides hands-on leadership and oversight of the Legal Team Trainer and the legal teams supporting the firm's legal services providers (the Legal Team Coordinators, the Legal Administrative Assistant Team, and Legal Document Services) (collectively, "Legal Teams"). The Legal Support Manager plays a crucial role in maintaining service excellence by optimizing team workflows, driving training and professional growth, and ensuring responsive and efficient support for clients and legal teams.
Essential Duties/Responsibilities:

• Provides oversight, direction, and strategy for the Legal Teams, including analysis and strategizing on processes and procedures to improve efficiency, effectiveness, and productivity.
• Supervises and supports the Legal Teams, providing day-to-day direction, guidance, and support.
• Partners with leaders and Human Resources (HR) to work through escalated personnel/employee relations issues.
• Partners with Office Managers and other Legal Teams leaders to ensure work is evenly distributed and completed in a timely manner and that operations are efficient.
• Responsible for ensuring the Legal Teams have the skillsets, trainings, and tools necessary to be efficient and effective.
• Collaborates with legal services providers to ensure the Legal Teams are providing the necessary support, anticipating needs, and aligning resources to meet client and firm business needs.
• Evaluates and implements opportunities that enhance software and process across all Legal Teams.
• Proactively supports the Legal Teams and demonstrates a positive and collaborative approach to working with others.
• Participates in the employee lifecycle and in collaboration with appropriate leaders and HR, makes hiring decisions and termination recommendations, provides coaching, and manages performance.
• Performs additional duties and tasks assigned, demonstrating flexibility and a commitment to supporting the firm's overall objectives.

Competencies:

• Communication - Understands the importance of and demonstrates verbal, written, and non-verbal communications.
• Customer/Client Experience - Creates a consistent and exceptional experience for others, whether directly to external clients/customers or indirectly through internal support, that elevates the overall perception of the firm.
• Leading Others & Team Management - Creating a culture of trust, accountability, and teamwork.
• Strategic Thinking - Plans and makes decisions within the framework of the firm's strategic intent.

Supervisory Duties:

• Develop and nurture a working environment that prioritizes inclusivity and a client-centric approach. Recognize and encourage strong performance, teamwork, professionalism, and responsiveness. Instill confidence within the team and among the firm's professionals by celebrating hard work and success. Set clear and achievable expectations for future success.
• Effectively organize and oversee the scheduling, workload distribution, and productivity of the team to ensure efficient operations.
• In collaboration with the department leadership and in accordance with company policy, make informed hiring and selection decisions to build a high-performing team.
• Deliver timely and constructive performance feedback. Complete performance evaluations to help team members grow and improve.
• Actively coach, develop, and train team members to ensure they meet and exceed departmental expectations and perform their duties effectively.
• Review and approve timecards and vacation requests for direct reports, ensuring compliance with organizational policies and procedures.
• Efficiently manage daily responsibilities in alignment with departmental goals and objectives.
• With the assistance of HR and the department leadership, manage employee discipline and, when necessary, termination in accordance with company policy and legal guidelines.

Job Qualifications (Education, Experience and Certification):

• High school diploma or GED/equivalent required.
• Seven (7) years of legal assistant experience required. Two (2) years of leadership experience preferred.
• Experience in a legal teaming/pooling model preferred.
• Experience evaluating, monitoring, and administering workflows preferred.
• Ability to quickly learn and utilize new software.
• Knowledge of BigHand, iManage, Intapp, Emburse, and CourtAlert, or similar software preferred.
• Knowledge of federal, state, and local court rules.
• Excellent communication and interpersonal skills to work with a wide variety of people inside and outside the firm.
• Excellent organizational skills to manage the work to ensure consistency, productivity, and a high level of work product.
• Ability to work effectively under pressure to meet tight deadlines.
• Ability to work effectively independently, as part of a team, and as a leader of a team.
• Excellent judgment, problem solving and decision-making skills to manage a variety of responsibilities, including when to escalate concerns and/or issues.
• Must be highly collaborative.
• Ability to serve as a positive team leader, advocating for the team and the values of the firm with a focus on the business.

Physical Requirements:
While performing the duties of this position, the employee must have the ability to sit, stand and/or walk for extended periods of time; manipulate (lift, carry, move) weights of at least ten (10) pounds; have repetitive wrist/hand/finger movement to work on a computer and/or related office equipment; speak clearly and concisely so listeners can understand; and regularly understand the speech of another person.
The physical demands described here are representative of those that must be met by this position to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
Professional office atmosphere; exposure to computer screens. Sedentary work that primarily involves sitting or standing for prolonged periods. Position may require occasional travel and occasional off-hour meetings and events.
Requires the ability to be in an assigned H&H office a minimum of 3+ days per week. If working remotely, must have a workspace that meets the Telecommuting policy guidelines.
The work environment characteristics described here are representative of those this position may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Note:
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
Schedule:
For the first 90 days of employment, this position will be in-office every day. After completion of 90 days, this position may allow for a hybrid schedule generally in-office a minimum of three (3) days per week. Additional days in-office may be required depending on business need and the demands of specific tasks. The hybrid work structure may change at any time, including the number of in-office days requirement.
Compensation:
Holland & Hart offers of employment take into consideration a candidate's education, training, and experience, as well as the position's work location, external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. Colorado Salary Range is $113,924.95 to $189,874.92 annually. A discretionary bonus may be available based upon performance.
Application Window:
The application window is anticipated to close on or after Friday, August 28, 2026.
Benefits:
Holland & Hart works hard to promote work/life balance with a 37.5-hour scheduled work week for most staff employees, a robust wellness program, and generous PTO and holiday pay for eligible employees. Full-time employees become eligible for benefits on the date hire, with a benefits offering that includes medical, dental, vision, life, AD&D, EAP, STD, and LTD. Also available are voluntary income protection benefits such as supplemental life, accident, critical illness, and hospital indemnity insurances, as well as a 401(k)-retirement plan with a company match. In addition, the firm has programs that may provide for educational assistance, free or discounted legal services, and opportunities through the Holland & Hart Foundation, which is a non-profit organization dedicated to creating volunteer opportunities for lawyers, staff, families, and friends of Holland & Hart LLP. Part-time employees may have access to some of these benefits, which may be on a pro-rated basis
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.