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Support Manager Jobs in Beverly, MA (NOW HIRING)

Spartan Race, Inc

Festival Support

Boston, MA · On-site

Manage volunteers throughout the set up to ensure the festival is completed on time. * Support the Branding Lead in inventory and maintenance of branding materials. * Support the Festival Lead in ...

Partners Capital

Senior IT Support Engineer

Boston, MA · On-site

With $75B+ in assets under management, the firm constructs customized investment portfolios for its ... Position Description The IT Support Engineer, located in Boston, supports a fast-growing global ...

Lowe's

District Pro and Services Support Manager

Dedham, MA · On-site

$103K - $172K/yr

Supports Pro and Installed Sales performance by identifying training and talent gaps based on data ... Experience working closely with senior leadership (VP and above). * 2 Years of Management in retail ...

Cooley

Product Support and Training Manager

Boston, MA · On-site

Product Support and Training Manager Cooley is seeking a Product Support and Training Manager to join the Product Team, which is part of the larger Innovation group at the firm. Hybrid Schedule: As ...

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Support Manager information

See Beverly, MA salary details

$24.8K

$74.9K

$133.6K

How much do support manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for support manager in Beverly, MA is $74,943.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,400.00 and $100,400.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Beverly, MA are hiring for Support Manager jobs?

Cities near Beverly, MA with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Beverly, MA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 2% Temporary, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $74,943 per year, or $36 per hour.

Festival Support

Spartan Race, Inc

Boston, MA • On-site

Full-time

Re-posted 26 days ago

Job description

Description:

Company Overview: A worldwide leader in endurance sports, Spartan is a high-growth, international organization that owns and operates mass-participation athletic events under the brands Spartan®, Tough Mudder®, Spartan Trail®, Hurricane Heat, and DEKA, and offers numerous related fitness, health, and nutrition services and products. We create transformational experiences, products, and content to help people, companies, and teams tear down boundaries and expand what they believe to be possible. Together with its many subsidiaries and licensees, Spartan combines large scale global events with a vibrant digital content and community platform. With 250 events across more than 40 countries on six continents, Spartan is the world's leading extreme wellness and endurance brand.


Position Overview: Reporting to the Festival Director, Senior Festival Operations Manager, and On-Site Festival Manager, the Festival Support is responsible for the setup, operation and tear down of the festival and providing a positive customer experience. Working side-by-side with the Festival Lead, the Branding Lead, and the Kids Lead, the Festival Support plays a vital role in maintaining timelines to build the festival layout as well as running race day operations and tearing down the festival in a timely manner. Festival Support is also responsible for training and working alongside volunteers.

Essential Duties and Responsibilities:

  • Transport (operate machinery) zone supplies as tents and zones are assembled
  • Be available to run supplies and volunteers to areas of need in festival, both build week, event day(s), and load out
  • Manage volunteers throughout the set up to ensure the festival is completed on time.
  • Support the Branding Lead in inventory and maintenance of branding materials.
  • Support the Festival Lead in inventory of tents, fence, and other owned materials.
  • On event days, support the Volunteer Coordinator with check in, changeover, and check out.
  • Assist the Festival Team in zones as needed on event day including, Finish Line, Bag Check, Trifecta Tent, Start Line, etc.
  • Oversee operation of festival challenges throughout the event day.
  • Manage volunteers throughout tear down.
  • Manage local labor including, waste management and event security.
  • Capture content on event day from participants and share with Event Director
  • Event day point of contact for Biggest Teams/Corporate Teams.


NOTE: This description reflects management’s assignment of essential functions, it does not restrict other tasks that may be assigned.


Requirements:

Qualifications:

  • Able to spend long hours standing and walking.
  • Able to lift at least 50 pounds.
  • Adaptable to ever changing situations and weather conditions.
  • Ability to make decisions in a potentially high stress environment.
  • Customer Service skills.
  • Have experience operating machinery, or be willing to learn
  • Be comfortable traveling 115 days or more during the year


Qualities required of all Spartan team members: Spartan is a high-performance organization, and successful team members must therefore possess a strong work ethic and hands-on approach to business. We are innovative, create inventive solutions, and are exceptionally service minded. Team members at Spartan change lives and have a passion for the organization. Paramount to our organization is the maturity to embrace ambiguity and ability to adapt according to the market and the continuing innovation of the organization.

  • Ability to hold one-self accountable and an aptitude for prioritizing multiple projects
  • Strong sense of teamwork with the ability to foster relationships
  • Proactive, solutions-oriented; capability to identify efficiencies and decrease costs while maintaining a quality workplace environment and product
  • Collegial approach to a business environment and cooperative work style
  • Exceptional verbal and written communication skills


Spartan is an equal-opportunity employer. We value diversity and celebrate the uniqueness of every individual on our team. All employment decisions are based on merit, qualifications, and business needs. Spartan is committed to providing equal employment opportunities (EEO) to all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.


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