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Support Manager Jobs in Alvaton, KY (NOW HIRING)

Westrock

Support Tech

Gallatin, TN · On-site

$35K - $44K/yr

This role assists with inventory management, material handling, production support, equipment operation, and administrative tasks to ensure efficient workflow and timely delivery of products. Key ...

Smurfit Westrock

Support Tech

Gallatin, TN · On-site

$35K - $44K/yr

This role assists with inventory management, material handling, production support, equipment operation, and administrative tasks to ensure efficient workflow and timely delivery of products. Key ...

Home Depot

Store Support

Bowling Green, KY

$14.75 - $18.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Bowling Green, KY · On-site

$14.75 - $18.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Bios Corporation

Direct Support Professional

Gallatin, TN · On-site

$14 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • PTO

Our Direct Support Professional (DSP) positions are a great opportunity for those considering ... Retail, Warehouse, Hospitality, Management, Human Services, Teaching, Cashier, Career, Receptionist ...

IMI

Ready Mix Concrete Plant Manager

Franklin, KY

Strong and effective communicator with ability to support management of implementing and adapting to change * Excellent leadership skills with ability to lead and motivate others. * Computer skills ...

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Support Manager information

See Alvaton, KY salary details

$21.8K

$65.8K

$117.2K

How much do support manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for support manager in Alvaton, KY is $65,751.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,700.00 and $88,100.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Alvaton, KY are hiring for Support Manager jobs?

Cities near Alvaton, KY with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Alvaton, KY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,751 per year, or $31.6 per hour.

Specialist, Support

Goodwill Industries of Kentucky

Bowling Green, KY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Goodwill Industries Of Kentucky rating

5.2

Company rating: 5.2 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

686th of 773 rated non-profit organizations

Job description

Goodwill Kentucky is looking for an energetic, self-motivated, dynamic professional Support Specialist to join our team. The Support Specialist will work closely with individuals seeking assistance from Goodwill to overcome barriers to employment and meet their career goals. If you are looking for an opportunity that allows you to reach new goals while striving in a high-energy, fast paced environment, the Support Specialist opportunity is for you.

Goodwill’s Mission is to connect Kentucky job seekers with the resources and services they need to find and maintain long-term employment and a career path. We serve Kentuckians who have disabilities or experience other challenges finding success in the workforce, such as criminal backgrounds, language barriers, limited education, lack of transportation and chronic poverty.

Job Type: Full-time, Non-Exempt

Essential Duties and Tasks:

  • Works closely with career coaches – To serve participants requiring limited, short term support services, make referrals to other resources, sign-up for additional career services training and employment services.
  • Functions as a member of the Career Coaches’ team, giving and receiving peer input into the delivery of services, sharing of resources, etc.
  • Reports on individuals served, placed, retained, etc. as instructed. Maintains current and accurate data in the assigned data entry system.
  • Monitors participants served and acts as a first line of service for problem resolution.
  • Communicates with and serves as a liaison between Career Coaches, participants, and other agencies. ; Escalates the level of service available to participants as needs or career goals are known and communicates that escalation to career coaches for continuity of services.
  • Makes referrals to other community organizations, agencies, and programs to address participant need. Makes “soft-touch” referrals for additional resources, such as providing a job lead, helping construct a short, basic resume, or assisting with a job application.
  • Communicates with job seekers to help identify and address most immediate needs, such as obtaining food, clothing, transportation, etc.; Provides direct and up-front support to individuals coming to Goodwill for help in overcoming barriers to employment
  • Performs other duties as assigned.

 Additional job duties may be specific and determined based on grant or partner funding requirements.

Education and Experience:

  • High School Diploma or GED required.
  • Associate’s degree or one-year of work experience in lieu of college degree in workforce development/social services environments, such as a workforce development program and/or community rehabilitation program, providing services to individuals with disabilities and/or other disadvantages preferred.
  • Case management experience preferred.
  • Must have outstanding oral and written communication, teamwork and interpersonal skills with the ability to work with a variety of diverse people.

Physical Demands:

  • This job may have physical requirements that is considered sedentary work. Sedentary work involves sitting for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity and occasional lifting up to 15 pounds.
  • Travel across the state, as required and to other locations beyond the assigned work location is occasionally required.

 Benefits:

  • 403(b) Plan
  • Company 403(b) Matching Contributions
  • Tuition Reimbursement
  • Medical, Prescription, Dental & Vision Insurance
  • Generous Vacation Time & 8 Paid Holidays
  • Short and Long-Term Disability Insurance
  • Life, Dependent Life and AD&D Insurance
  • Voluntary Term Life Insurance

What Goodwill Industries Of Kentucky employees say

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