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Support Manager Jobs in New Brunswick (NOW HIRING)

HEARTSHARE HUMAN SERVICES OF NEW YORK

$19 - $21/hr

The Day Support Professional is responsible for implementing person-centered services for each ... management immediately upon discovery. * Ensure that group room equipment and supplies are ...

HEARTSHARE HUMAN SERVICES OF NEW YORK

$19/hr

The Direct Support Professional (DSP) is responsible for implementing person-centered services for ... Report all incidents to program management immediately upon discovery. * Ensure that equipment and ...

RISE INC

$17/hr

RISE provides services for people with disabilities including residential settings, day programs, employment assistance, managed care, and hourly supports. Our mission is to create opportunities for ...

RISE INC

$17/hr

RISE provides services for people with disabilities including residential settings, day programs, employment assistance, managed care, and hourly supports. Our mission is to create opportunities for ...

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Support Manager information

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What job categories do people searching Support Manager jobs in New Brunswick look for?

The top searched job categories for Support Manager jobs in New Brunswick are:

What cities in New Brunswick are hiring for Support Manager jobs?

Cities in New Brunswick with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in New Brunswick as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Support Services Administrator

Rentokil Initial

Fredericton, NB

CA$43K - CA$45K/yr

Temporary

Re-posted 6 days ago

Rentokil rating

7.0

Company rating: 7.0 out of 10

Based on 120 frontline employees who took The Breakroom Quiz

16th of 35 rated pest control companies

Job description

Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world-class organization? Come see why so many of our team members recommend us to their friends!

Rentokil Terminix is the largest pest control company in the world, and we are the third largest pest control company in North America. While we are big, we pride ourselves on our family atmosphere where we take mentoring and promoting from within seriously.

This role supports our commercial and residential customers while providing World Class customer service. They work directly with and support our Branch Managers, Technicians and other members of the Support Services team to ensure customer satisfaction is met in all areas. Setting up new contracts and jobs, providing client portal support, distributing invoices with supporting documentation and following up on any client questions and/or concerns as it relates to invoicing or account changes. They are the support for both our internal and external customers so it is imperative that they possess excellent customer service skills, are able to manage self, troubleshoot independently and maintain positive relationships.

Location: Fredericton, NB

Salary: $43,000 - $45,700

  • Data entry of new contracts, job sales, and product sales into our CRM software
  • Upload and file copies of contracts for new customers
  • Customer account maintenance. Contact updates, changes to billing, PO's, etc.
  • Daily and consolidated month end invoicing
  • Process and apply credit memos as required
  • Ensure accuracy in our invoice process, ensuring all relevant data is correct
  • Upload invoices into customer 3rd party portals as required
  • Ensure month-end procedures are followed and deadlines met
  • Create reports in Excel to provide to customers with special requests as needed
  • Process credit cards as required
  • Create device maps as required
  • Compile and review sales sheets for service completion and accuracy
  • Assisting to resolve customer disputes with the accounts receivable team
  • Monitor weekly uncommitted/state of service reports with Branch Managers to ensure route and invoicing completion
  • Assist Sales Reps and the Operations team with looking up customer info in CRM.
  • Track business and technician licenses for expiry/renewal
  • Assemble logbooks (info binders) for customers as required
  • Additional responsibilities as assigned

What Rentokil employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Rentokil

Sourced by ZipRecruiter

Rentokil is the most recognised commercial pest control brand in the world, offering a greater global reach than any other. We provide innovative services and solutions in over 80 countries across 1,800 local branches, employing over 19,000 qualified pest control specialists Our mission is to protect people and enhance lives by providing pest control services that ensure public health and protect the environment through energy efficient and sustainable solutions. We offer a complete range of services for commercial and residential properties, including common pests such as rodents, flies, stored product insects, biting insects and birds to other kinds of wildlife. Driven by customer-centric innovation, our pest control solutions incorporate both preventative and responsive strategies to enhance protection for your business sector through a consistent, continuous pest management programme.

Industry

Environmental quality programs administration

Company size

10,000+ Employees

Headquarters location

Reading, PA, US

Social media

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