Driver Support Specialist
Saint John, NB · On-site
... managing freight via truckload van, flatbed, bulk materials and container service. We draw on ... Support drivers with route planning, fueling, and other logistical needs.
Driver Support Specialist
Saint John, NB · On-site
... managing freight via truckload van, flatbed, bulk materials and container service. We draw on ... Support drivers with route planning, fueling, and other logistical needs.
... managing freight via truckload van, flatbed, bulk materials and container service. We draw on ... Support drivers with route planning, fueling, and other logistical needs.
... managing freight via truckload van, flatbed, bulk materials and container service. We draw on ... Support drivers with route planning, fueling, and other logistical needs.
Product Support Specialist
Saint John, NB · On-site
The successful candidate will be able to manage the product development process using an agile ... Supports Product Owner responsibilities and initiatives.
Product Support Specialist
Saint John, NB · On-site
The successful candidate will be able to manage the product development process using an agile ... Supports Product Owner responsibilities and initiatives.
Lead day-to-day HR partnership with managers and employees by providing practical guidance through employee lifecycle processes, including employee relations, performance management support, manager ...
Lead day-to-day HR partnership with managers and employees by providing practical guidance through employee lifecycle processes, including employee relations, performance management support, manager ...
Product Support Specialist
Saint John, NB · On-site
The successful candidate will be able to manage the product development process using an agile ... Supports Product Owner responsibilities and initiatives.
Product Support Specialist
Saint John, NB · On-site
The successful candidate will be able to manage the product development process using an agile ... Supports Product Owner responsibilities and initiatives.
Lead day-to-day HR partnership with managers and employees by providing practical guidance through employee lifecycle processes, including employee relations, performance management support, manager ...
Lead day-to-day HR partnership with managers and employees by providing practical guidance through employee lifecycle processes, including employee relations, performance management support, manager ...
IT Support Analyst
Saint John, NB · On-site
Our company's success is driven by our dynamic, highly skilled, and innovative management team, supported by dedicated employees who live in coastal communities and contribute to the local area ...
IT Support Analyst
Saint John, NB · On-site
Our company's success is driven by our dynamic, highly skilled, and innovative management team, supported by dedicated employees who live in coastal communities and contribute to the local area ...
IT Support Analyst
Saint John, NB · On-site
Our company's success is driven by our dynamic, highly skilled, and innovative management team, supported by dedicated employees who live in coastal communities and contribute to the local area ...
IT Support Analyst
Saint John, NB · On-site
Our company's success is driven by our dynamic, highly skilled, and innovative management team, supported by dedicated employees who live in coastal communities and contribute to the local area ...
In this role, you will help support One Port users by triaging inquiries, coordinating resolution ... Familiarity with incident, request, change, or knowledge management practices. * Experience ...
In this role, you will help support One Port users by triaging inquiries, coordinating resolution ... Familiarity with incident, request, change, or knowledge management practices. * Experience ...
The Fleet Support Administrator is responsible for the daily management of a variety of administrative tasks that support ATL including the administration of ATL payroll to our Shared Service Payroll ...
The Fleet Support Administrator is responsible for the daily management of a variety of administrative tasks that support ATL including the administration of ATL payroll to our Shared Service Payroll ...
The Fleet Support Administrator is responsible for the daily management of a variety of administrative tasks that support ATL including the administration of ATL payroll to our Shared Service Payroll ...
The Fleet Support Administrator is responsible for the daily management of a variety of administrative tasks that support ATL including the administration of ATL payroll to our Shared Service Payroll ...
Team Lead - Client Support Analyst
Saint John, NB · On-site
CA$77K - CA$91K/yr
... Support Analyst join our dynamic IT Infrastructure Operations and Delivery team ... The IT Infrastructure Operations and Delivery team is responsible for managing and maintaining ...
Team Lead - Client Support Analyst
Saint John, NB · On-site
CA$77K - CA$91K/yr
... Support Analyst join our dynamic IT Infrastructure Operations and Delivery team ... The IT Infrastructure Operations and Delivery team is responsible for managing and maintaining ...
Manager
CA$23/hr
Through your knowledge of the quick service industry you take pride in supporting the Owner in the day-to-day operations of a fast paced restaurant. In this position you will: * Manage the shift by ...
Quick apply
Manager
CA$23/hr
Through your knowledge of the quick service industry you take pride in supporting the Owner in the day-to-day operations of a fast paced restaurant. In this position you will: * Manage the shift by ...
Administrative Assistant 4 - Support Services
CA$56K - CA$61K/yr
Under the general direction of the Inspector of Support Services or designate, this position is responsible for providing administrative support and assistance to various managers in the Support ...
Administrative Assistant 4 - Support Services
CA$56K - CA$61K/yr
Under the general direction of the Inspector of Support Services or designate, this position is responsible for providing administrative support and assistance to various managers in the Support ...
Manager
CA$23/hr
Through your knowledge of the quick service industry you take pride in supporting the Owner in the day-to-day operations of a fast paced restaurant. In this position you will: * Manage the shift by ...
Quick apply
Manager
CA$23/hr
Through your knowledge of the quick service industry you take pride in supporting the Owner in the day-to-day operations of a fast paced restaurant. In this position you will: * Manage the shift by ...
Manager
CA$23/hr
Through your knowledge of the quick service industry you take pride in supporting the Owner in the day-to-day operations of a fast paced restaurant. In this position you will: * Manage the shift by ...
Quick apply
Manager
CA$23/hr
Through your knowledge of the quick service industry you take pride in supporting the Owner in the day-to-day operations of a fast paced restaurant. In this position you will: * Manage the shift by ...
Manager
CA$24/hr
Through your knowledge of the quick service industry you take pride in supporting the Owner in the day-to-day operations of a fast paced restaurant. In this position you will: * Manage the shift by ...
Quick apply
Manager
CA$24/hr
Through your knowledge of the quick service industry you take pride in supporting the Owner in the day-to-day operations of a fast paced restaurant. In this position you will: * Manage the shift by ...
Manager
CA$23/hr
Through your knowledge of the quick service industry you take pride in supporting the Owner in the day-to-day operations of a fast paced restaurant. In this position you will: * Manage the shift by ...
Quick apply
Manager
CA$23/hr
Through your knowledge of the quick service industry you take pride in supporting the Owner in the day-to-day operations of a fast paced restaurant. In this position you will: * Manage the shift by ...
Manager
CA$23/hr
Through your knowledge of the quick service industry you take pride in supporting the Owner in the day-to-day operations of a fast paced restaurant. In this position you will: * Manage the shift by ...
Quick apply
Manager
CA$23/hr
Through your knowledge of the quick service industry you take pride in supporting the Owner in the day-to-day operations of a fast paced restaurant. In this position you will: * Manage the shift by ...
Manager
CA$23/hr
Through your knowledge of the quick service industry you take pride in supporting the Owner in the day-to-day operations of a fast paced restaurant. In this position you will: * Manage the shift by ...
Quick apply
Manager
CA$23/hr
Through your knowledge of the quick service industry you take pride in supporting the Owner in the day-to-day operations of a fast paced restaurant. In this position you will: * Manage the shift by ...
Support Manager information
What does a support manager do?
A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?
Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.
What are the key skills and qualifications needed to thrive as a support manager, and why are they important?
To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.
What is the difference between Support Manager vs Customer Service Supervisor?
| Aspect | Support Manager | Customer Service Supervisor |
|---|---|---|
| Responsibilities | Oversees support teams, manages escalations, develops support strategies | Supervises customer service representatives, handles daily customer interactions |
| Required Skills | Leadership, technical knowledge, problem-solving | Communication, conflict resolution, customer focus |
| Work Environment | Support centers, technical environments | Call centers, retail, service industries |
| Common Certifications | ITIL, customer service management certifications | Customer service certifications, leadership training |
The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.
How much do support managers make in the US?
Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.
What is the role of a support manager?
A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What cities near Rothesay, NB are hiring for Support Manager jobs?
Cities near Rothesay, NB with the most Support Manager job openings:
Job description
Sunbury Transport Limited is innovative and highly responsive transportation solution company. Specializing in intermodal, over-dimensional flatbed and cross-border shipments, we are always ready to tackle the biggest challenge and provide the best value. At Sunbury we recognize the importance of a strong team. This role is essential in ensuring the smooth coordination and support of our professional drivers, contributing to the overall efficiency of our transportation operations.
Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Quebec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.
We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.
Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.
We appreciate your interest in our company however only those candidates selected for an interview will be contacted.
Sunbury Transport is a premier transportation company, specializing in US and Canadian cross-border shipments as well as domestic Canadian shipments, offering logistics services and managing freight via truckload van, flatbed, bulk materials and container service. We draw on exceptional teams - in the office and on the road - to provide diverse and innovative trucking and logistics solutions.- Post-secondary education; a focus in supply chain or logistics is an asset.
- Demonstrates ability to analyze complex situations and develop solutions.
- Strong team player who's comfortable working independently or with others, and easily adjusts to different work styles and environments.
- Flexible and agile in a fast-paced environment.
- Ability to think critically and adapt strategies to achieve results
- Excellent communication skills for effective stakeholder engagement.
- Availability to work night shifts
- Coordinate and schedule the movement of trucks and drivers to ensure timely deliveries.
- Communicate with drivers to provide instructions, updates, and real-time support.
- Monitor and track truck locations and shipment statuses, addressing any delays or issues.
- Collaborate with clients, suppliers, and internal teams to optimize logistics operations.
- Maintain accurate records, prepare reports, and document communications.
- Respond to and resolve emergencies, accidents, or incidents during shifts.
- Ensure compliance with transportation regulations and company policies.
- Support drivers with route planning, fueling, and other logistical needs.
About J.D. Irving
Sourced by ZipRecruiter
Industry
Retail
Company size
10,000+ Employees
Headquarters location
Saint John, NB, CA