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Support Manager Jobs in Arkansas (NOW HIRING)

A First Name Basis

Care Support Manager

Pine Bluff, AR · On-site

We are seeking a dedicated and compassionate Care Manager to join our team. The ideal candidate will play a crucial role in providing support and guidance to individuals facing various challenges ...

EASTERSEALS ARKANSAS

Direct Support Manager

Little Rock, AR · On-site

$13 - $16/hr

Supervises multiple Direct Support Professionals (DSPs) who provide direct care to individuals served in the statewide CES Waiver program. * Manages service delivery by DSPs to all individuals ...

Easterseals

Direct Support Manager

Harrison, AR · On-site +1

$14.75 - $18/hr

Supervises multiple Direct Support Professionals (DSPs) who provide direct care to individuals served in the statewide CES Waiver program. * Manages service delivery by DSPs to all individuals ...

EASTERSEALS ARKANSAS

Direct Support Manager

Harrison, AR

$14.75 - $18/hr

Supervises multiple Direct Support Professionals (DSPs) who provide direct care to individuals served in the statewide CES Waiver program. * Manages service delivery by DSPs to all individuals ...

EASTERSEALS ARKANSAS

Direct Support Manager

Harrison, AR · On-site

$14.75 - $18/hr

Supervises multiple Direct Support Professionals (DSPs) who provide direct care to individuals served in the statewide CES Waiver program. * Manages service delivery by DSPs to all individuals ...

ICM

Community Supports Manager

Russellville, AR · On-site

Primary Duties * Supervises staff and leads their activities with supported individuals ... Able to demonstrate strong competence in performance management, project management, and time ...

ICM

Community Supports Manager

Conway, AR · On-site

Primary Duties * Supervises staff and leads their activities with supported individuals ... Able to demonstrate strong competence in performance management, project management, and time ...

ICM

Community Supports Manager

Alexander, AR · On-site

Primary Duties * Supervises staff and leads their activities with supported individuals ... Able to demonstrate strong competence in performance management, project management, and time ...

ICM

Community Supports Manager

Little Rock, AR · On-site

Primary Duties * Supervises staff and leads their activities with supported individuals ... Able to demonstrate strong competence in performance management, project management, and time ...

ICM

Community Supports Manager

Russellville, AR · On-site

Primary Duties * Supervises staff and leads their activities with supported individuals ... Able to demonstrate strong competence in performance management, project management, and time ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Arkansas

Support Manager information

See Arkansas salary details

$18.6K

$56.1K

$100.1K

How much do support manager jobs pay per year?

As of Jul 31, 2026, the average yearly pay for support manager in Arkansas is $56,146.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,700.00 and $75,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What are the most commonly searched types of Support jobs in Arkansas? The most popular types of Support jobs in Arkansas are:
What cities in Arkansas are hiring for Support Manager jobs? Cities in Arkansas with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Arkansas as of July 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $56,146 per year, or $27 per hour.

Care Support Manager

A First Name Basis

Pine Bluff, AR • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

A First Name Basis rating

3.0

Company rating: 3.0 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Description:

A First Name Basis (AFNB) is one of the fastest-growing in-home care providers with 40+ offices across four states. We’re reimagining what it means to serve seniors and individuals with disabilities—by building strong caregiver careers, implementing smart clinical and scheduling systems, and ensuring compliance and care quality are never compromised.

We are seeking a dedicated and compassionate Care Manager to join our team. The ideal candidate will play a crucial role in providing support and guidance to individuals facing various challenges, including addiction, mental health issues, and family dynamics.


Position Summary:

The Care Manager will be responsible for developing personalized care plans, facilitating access to resources, and ensuring the well-being of clients through effective supervision and intervention strategies.

Responsibilities include but are not limited to:

  • Develop and implement individualized care plans tailored to the unique needs of each client.
  • Supervise and mentor staff members, fostering a collaborative environment that promotes professional growth.
  • Conduct assessments to identify client needs and coordinate appropriate services.
  • Collaborate with community resources and stakeholders to enhance service delivery.
  • Maintain accurate documentation of client progress and interventions in accordance with organizational policies.

Benefits:

  • Competitive pay
  • Medical, dental, vision benefits
  • Cell phone reimbursement
  • 401(k) with employer match

PTO:

  • Sick time
  • Paid company holidays
  • Monthly performance bonuses
Requirements:

Requirements:

  • 2+ years of experience in homecare preferred.
  • High school diploma required; Bachelor’s degree preferred or equivalent work experience.
  • Office/administrative support skills.
  • Excellent written and verbal communication skills.
  • Reliable vehicle for travel within area.
  • Ability to work in a fast paced, multi-task environment with competing priorities

What A First Name Basis employees say

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