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Support Engineer Jobs in Roswell, GA (NOW HIRING)

Frazier & Deeter

Production Support Engineer

Atlanta, GA · Hybrid

$40.50 - $52.75/hr

Frazier & Deeter is looking for a Production Support Engineer who is passionate about technology, user support, and continuous improvement. In this role, you will help maintain and support the firm ...

Collabera

Cisco Support Engineer

Atlanta, GA · On-site

They are seeking a Cisco Support Engineer to troubleshoot and resolve VoIP applications for Consumer Voice Over IP platforms. Responsibilities : • Perform and coordinate trouble resolution for ...

Flock Safety

UAS Support Engineer

Atlanta, GA · On-site

$100K - $140K/yr

Engineering Feedback Loops by translating edge-case hardware failures and signal into clear, actionable bug reports and design feedback for the core Engineering team. * Maintenance & Support ...

Flock

UAS Support Engineer

Atlanta, GA · On-site

$100K - $140K/yr

Engineering Feedback Loops by translating edge-case hardware failures and signal into clear, actionable bug reports and design feedback for the core Engineering team. * Maintenance & Support ...

Collabera

Cisco Support Engineer

Atlanta, GA

CISCO Support Engineer Duration: 3 Years Work Location: Atlanta GA 30308 Troubleshoot and resolve VoIP Applications for and Consumer Voice Over IP platforms. Qualifications Roles & Responsibilities:

Ingenico

System Support Engineer

Alpharetta, GA · On-site

ABOUT THE ROLE & TEAM Our System Support Engineer is responsible for providing engineering support related to Ingenico terminals, services, and solutions to both internal and external clients. The ...

Ingenico Group

System Support Engineer

Alpharetta, GA · On-site

$85 - $110/hr

ABOUT THE ROLE & TEAM Our System Support Engineer is responsible for providing engineering support related to Ingenico terminals, services, and solutions to both internal and external clients. The ...

Salesforce, Inc.

Technical Support Engineer

Atlanta, GA · On-site

Bachelor's degree in Computer Science, Engineering, or related technical discipline, or equivalent experience. * 2+ years of experience in technical support, software engineering, or related customer ...

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Showing results 21-40

All JobsSupport Engineer JobsSupport Engineer Jobs in Roswell, GA

Support Engineer information

See Roswell, GA salary details

$15

$36

$62

How much do support engineer jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for support engineer in Roswell, GA is $36.69, according to ZipRecruiter salary data. Most workers in this role earn between $27.21 and $42.88 per hour, depending on experience, location, and employer.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How much do support engineers make?

Support engineers in general earn a median annual salary of around $70,000 to $90,000, depending on experience, certifications, and the industry. Salaries can be higher in major metropolitan areas and for those with specialized skills in troubleshooting, networking, or specific software tools.

What degree do I need to be a support engineer?

Support engineers typically hold at least a bachelor's degree in computer science, information technology, or a related field. Relevant skills such as troubleshooting, knowledge of operating systems, and certifications like CompTIA or Cisco can also be valuable for the role.
More about Support Engineer jobs

What are the most commonly searched types of Support Engineer jobs in Roswell, GA?

The most popular types of Support Engineer jobs in Roswell, GA are:

What job categories do people searching Support Engineer jobs in Roswell, GA look for?

The top searched job categories for Support Engineer jobs in Roswell, GA are:

What cities near Roswell, GA are hiring for Support Engineer jobs?

Cities near Roswell, GA with the most Support Engineer job openings:

Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Roswell, GA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $76,305 per year, or $36.7 per hour.

Production Support Engineer

Frazier & Deeter

Atlanta, GA • Hybrid

$40.50 - $52.75/hr

Full-time

Posted 19 days ago

Job description

Join Frazier & Deeter and be a part of a rapidly growing Top 50 accounting & advisory firm that has been repeatedly named a Best Firm to Work For, a Best Firm for Women and a Pacesetter firm among U.S. accounting firms. With several offices across the U.S., UK, and India, there is a spot for you!  

We serve clients of all sizes across the United States and the globe, with a suite of services that grow every year. Our growth mindset and entrepreneurial environment translates into variety and opportunity for our people. 

At Frazier & Deeter, we're committed to training, mentoring, and developing our staff members. With our emphasis on Investing in Relationships to Make a Difference and a Firmwide Focus on Inclusion, we help each other grow in every aspect of life.  

Job Summary:

Frazier & Deeter is looking for a Production Support Engineer who is passionate about technology, user support, and continuous improvement. In this role, you will help maintain and support the firm's growing portfolio of applications, automations, integrations, and AI-enabled solutions while delivering exceptional service to internal stakeholders. This is an excellent opportunity for a technology professional seeking hands-on experience in a fast-paced environment where innovation and collaboration are valued.

Duties & Responsibilities:

  • Provide day-to-day support for internally built tools, automations, integrations, and AI-enabled capabilities under the guidance of the Senior Production Support Engineer.
  • Monitor production processes, review basic logs, document incidents, and assist with initial triage and escalation.
  • Support newly acquired teams during post-cutover stabilization by helping resolve common issues quickly and documenting recurring pain points.
  • Maintain support documentation, runbooks, known-issue lists, and user-facing troubleshooting materials.
  • Coordinate with business analysts to capture feedback and route enhancement requests appropriately.
  • Assist with proactive monitoring and validation of integrations, automations, and data workflows.
  • Help reduce development-team interruptions by absorbing operational support tasks that fall outside the service desk skill set.

Education & Experience: 

  • Junior to mid-level engineer with a solid technical foundation and interest in application support, integrations, and automation.
  • 3+ years of relevant experience in application support, production support, integrations, or a related technical role
  • Bachelor's degree in a related field preferred; relevant experience may be considered in lieu of a degree.
  • Ability to troubleshoot issues methodically and escalate with clear documentation.
  • Basic understanding of APIs, logs, data flows, business applications, or automation platforms preferred.
  • Strong customer-service mindset and ability to support users during periods of change.
  • Comfort working closely with development, business analysis, support, and project teams.
  • Interest in growing into more advanced production support, development, or integration responsibilities over time.

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