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Support Engineer Jobs in Cary, NC (NOW HIRING)

ClifyX

Cisco UCCE Support Engineer

Raleigh, NC · On-site

Cisco UCCE Support Engineer Work Location: Raleigh, NC (Hybrid) Preferred Location Alternative location: Richardson, TX ; San Jose, CA (Hybrid) Contract duration: Long term contract Visa: Role ...

The Maven Group, LLC

BigQuery Developer

Raleigh, NC · Remote

... Support Engineer, Network Visualization Engineer and Ingestion Engineers. All roles will be remote and can be located anywhere in the US (preference to more West Coast). Chosen engineers will have ...

The Maven Group, LLC

BigQuery Developer

Raleigh, NC · Remote

... Support Engineer, Network Visualization Engineer and Ingestion Engineers. All roles will be remote and can be located anywhere in the US (preference to more West Coast). Chosen engineers will have ...

The Maven Group, LLC

BigQuery Developer

Raleigh, NC · On-site

... Support Engineer, Network Visualization Engineer and Ingestion Engineers. All roles will be remote and can be located anywhere in the US (preference to more West Coast). Chosen engineers will have ...

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Showing results 21-40

All JobsSupport Engineer JobsSupport Engineer Jobs in Cary, NC

Support Engineer information

See Cary, NC salary details

$15

$36

$63

How much do support engineer jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for support engineer in Cary, NC is $36.94, according to ZipRecruiter salary data. Most workers in this role earn between $27.40 and $43.22 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

How much do support engineers make?

Support engineers typically earn a median salary of around $70,000 to $90,000 annually, depending on experience, certifications, and the industry. Salaries can vary based on location, with higher wages often found in metropolitan areas and for those with specialized skills in troubleshooting, networking, or technical support tools.
More about Support Engineer jobs
What are popular job titles related to Support Engineer jobs in Cary, NC? For Support Engineer jobs in Cary, NC, the most frequently searched job titles are:
What job categories do people searching Support Engineer jobs in Cary, NC look for? The top searched job categories for Support Engineer jobs in Cary, NC are:
What cities near Cary, NC are hiring for Support Engineer jobs? Cities near Cary, NC with the most Support Engineer job openings:
Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Cary, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 17% Part Time, 5% Temporary, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $76,828 per year, or $36.9 per hour.

Cisco UCCE Support Engineer

ClifyX

Raleigh, NC • On-site

Other

Posted 10 days ago

Job description

Job Title: Cisco UCCE Support Engineer

Work Location: Raleigh, NC (Hybrid) Preferred Location

Alternative location: Richardson, TX ; San Jose, CA (Hybrid)

Contract duration: Long term contract

Visa:

Job Description:

Role Overview:

The UCCE Tier 2 Engineer is responsible for the advanced support,  troubleshooting, configuration, and maintenance of Cisco Unified Contact Center  Enterprise solutions. This role involves working with complex contact center environments, including multi-site deployments, integration with Cisco Unified Communications Manager,  Cisco Finesse, and other contact center components.

Key Responsibilities:

  • Provide Tier 2 technical support for Cisco Unified Contact Center Enterprise (UCCE) systems.
  • Troubleshoot and resolve complex issues related to call routing, agent and supervisor desktops,

CTI integrations, and multi-channel contact center features (voice, chat, email).

  • Manage and maintain core UCCE components such as Call Router, Logger, Peripheral Gateway

(PG), Administration & Data Servers, and Live Data Server.

  • Support integration and configuration of Cisco Unified Customer Voice Portal (CVP), Cisco

Finesse, and Cisco Unified Communications Manager.

  • Perform system monitoring, health checks, and performance tuning to ensure high availability and  fault tolerance.
  • Collaborate with Tier 1 support, network teams, and application teams to resolve escalated issues.
  • Assist in deployment, upgrades, and patching of UCCE environments.
  • Utilize diagnostic tools and logs (e.g., CVP logs, router logs, call flow tools) for troubleshooting.
  • Document technical procedures, configurations, and troubleshooting steps.
  • Participate in on-call rotation for after-hours support. 

Required Skills and Experience:

  • Strong knowledge of Cisco Unified Contact Center Enterprise architecture and components.
  • Experience with multi-site and multi-cluster UCCE deployments.
  • Proficiency in troubleshooting call flows, routing scripts, and CTI integrations.
  • Familiarity with Cisco Unified Communications Manager and Cisco Finesse.
  • Understanding of contact center protocols and technologies (SIP, VXML, JTAPI).
  • Experience with diagnostic and monitoring tools such as Wireshark, CVP Call Flow Tool, and Log

Analysis.

  • Ability to work in a fast-paced environment and handle escalated technical issues.
  • Good communication skills for collaboration with cross-functional teams and customers.

Preferred Qualifications:

  • Cisco certifications related to Contact Center technologies (e.g., CCNP Collaboration).
  • Experience with Cisco Unified Contact Center Enterprise (UCCE), Cisco Packaged Contact Center

Enterprise (PCCE) or Hosted Collaboration Solution for Contact Center (HCS-CC).

  • Knowledge of contact center reporting tools like Cisco Unified Intelligence Center (CUIC)
ClifyX logo

About ClifyX

Sourced by ZipRecruiter

ClifyX is a well-established player in the IT Services sector that specializes in providing result-oriented technological solutions to a wide range of industrial verticals. Based in South Plainfield, New Jersey, ClifyX offers a comprehensive selection of IT services that include project staffing, application development, professional consulting, and other IT-based solutions. While the company's website, clifyx.com, does not divulge the exact founding date, it is clear that ClifyX has grown into a renowned name within their domain, thanks to their unwavering commitment to innovative practices. The company's mission statement revolves around harnessing the power of technology to assist their clientele in steering their respective businesses towards success.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

South Plainfield, NJ, US

Year founded

1998

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