Support Engineer Jobs in Cary, NC (NOW HIRING)

Job Description:J ob Title Senior Production Support EngineerCorporate Title Assistant Vice PresidentLocation Cary, NCWho we are:In short – an essential part of Deutsche Bank’s technology solution, developing applications for key business areas.Our Technologists drive Cloud, Cyber and business technology strategy while transforming it within a robust, hands-on engineering culture. Learning is a key element of our people strategy, and we have a variety of options for you to develop professionally. Our approach to the future of work champions flexibility and is rooted in the understanding that there have been dramatic shifts in the ways we work.Having first established a presence in the Americas in the 19th century, Deutsche Bank opened its US technology center in Cary, North Carolina in 2009. Learn more about us here .OverviewWe are seeking an experienced and highly capable Senior Production support Engineer to support the Equities and Security Lending businesses. This role is pivotal in ensuring the reliability, performance, and scalability of our trading platforms. You will apply Site Reliability Engineering (SRE) principles to proactively manage system health, drive operational excellence, and collaborate closely with senior traders, developers, and cross-functional teams to optimize front-to-back workflows. As a Senior Support Engineer, you will be responsible for maintaining platform availability, resolving complex issues, and championing automation and observability initiatives. Your ability to communicate effectively across business and technology stakeholders, and operate under pressure in a fast-paced trading environment will be critical to success.What We Offer YouA diverse and inclusive environment that embraces change, innovation, and collaborationA hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer daysEmployee Resource Groups support an inclusive workplace for everyone and promote community engagementCompetitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefitsEducational resources, matching gift and volunteer programsWhat You’ll DoEnsure the stability, availability, and resilience of the trading platform through proactive monitoring, observability, and operational oversightLead and contribute hands-on to production support activities, driving SRE best practices, platform reliability, and TOIL reductionServe as the subject matter expert for users and stakeholders, providing timely support, incident management, and clear communicationsInvestigate, resolve, and prevent application and infrastructure issues through root cause analysis, postmortems, and strategic follow-up actionsDrive automation and continuous improvement initiatives, including self-healing capabilities, process optimization, and operational efficiency enhancementsAct as a production gatekeeper, partnering with developers, analysts, and project teams to support deployments, platform enhancements, disaster recovery, and business continuity activitiesSkills You’ll NeedExtensive experience in Production Support, SRE, or DevOps within financial services or trading environmentsStrong technical expertise in Linux/Unix, SQL, scripting, and programming languages such as Python or JavaExperience with monitoring, observability, and incident management tools, with a focus on platform reliability and performanceKnowledge of APIs, messaging technologies, distributed systems, cloud platforms, containers (Docker/Kubernetes), and continuous integration/continuous deployment (or development) practicesUnderstanding of trading systems and trade lifecycle concepts, combined with strong communication, stakeholder management, and collaborative problem-solving skillsSkills That Will Help You ExcelProven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputsDemonstrated ability to lead major incident response efforts, prioritize effectively under pressure, and drive issues through to resolution in a fast-paced trading environmentStrong focus on continuous improvement, with the ability to identify automation opportunities, reduce operational toil, and improve platform reliability and resilienceExpectationsIt is the Bank’s expectation that employees hired into this role will work in the Cary office in accordance with the Bank’s hybrid working model.Deutsche Bank provides reasonable accommodation to candidates and employees with a substantiated need based on disability and/or religion.The salary range for this position in Cary is $100,000 to $153,000. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.\Deutsche Bank BenefitsAt Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!Learn more about your life at Deutsche Bank through the eyes of our current employees: https://careers.db.com/lifeThe California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank’s California Privacy Notice please email HR.Direct@DB.com .#LI-HYBRIDWe strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.We welcome applications from all people and promote a positive, fair and inclusive work environment.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Click these links to view Deutsche Bank’s Equal Opportunity Policy Statement and the following notices: EEOC Know Your Rights ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; and Employee Polygraph Protection Act . #J-18808-Ljbffr