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Support Engineer Manager Jobs in Florida (NOW HIRING)

Developer Support Engineer

Tallahassee, FL ยท On-site

$119K/yr

Manage escalation queue of second and third level triage of inbound developer questions ... Evangelize technical developer support efforts across the organization, promoting best practices ...

Sales Support Engineer

Sanford, FL ยท On-site

$25 - $35/hr

Sales Support Engineer Operating Company: Nelson & Company Job Location: Orlando, FL FLSA Status ... Managing multiple active quotes and deadlines while maintaining accuracy and attention to detail

Owning and managing escalated customer support cases through resolution. * Identifying ... Coordinating with product engineering for two-way feedback (requesting assistance when needed and ...

Sales Support Engineer

Sanford, FL ยท On-site

$25 - $35/hr

Job Title: โ€ฏSales Support Engineer Operating Company: Nelson & Company Job Location: Orlando, FL ... Managing multiple active quotes and deadlines while maintaining accuracy and attention to detail

Owning and managing escalated customer support cases through resolution. * Identifying ... Coordinating with product engineering for two-way feedback (requesting assistance when needed and ...

STARLIMS provides leading Laboratory Information Management Systems (LIMS) solutions that have ... The Technical Support Engineer delivers accurate and timely technical support, guidance, and ...

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Collaborate with and mentor peer support and engineering staff, sharing technical knowledge and ... Ensure change management discipline (CAB process, risk assessment, rollback planning) is followed ...

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Collaborate with and mentor peer support and engineering staff, sharing technical knowledge and ... Ensure change management discipline (CAB process, risk assessment, rollback planning) is followed ...

Be Seen First

The Support Engineer II (L2) is a key technical escalation point within our MSP, responsible for ... This role blends deep troubleshooting expertise with proactive systems management and hands-on ...

As a Technical Support Engineer - L1, you will provide high-quality technical support to Kaseya ... Knowledge of Windows Server Core management and administration , including roles and features and ...

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Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of ... As a Technical Support Engineer at Cohesity, you will work within our Customer Support organization ...

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Support Engineer Manager information

What cities in Florida are hiring for Support Engineer Manager jobs?

Cities in Florida with the most Support Engineer Manager job openings:

Developer Support Engineer

Tallahassee, FL โ€ข On-site

247Hire
Recruiting and Staffing Servicesย โ€ขย 201 - 500 employees

$119K/yr

Other

Re-posted 20 days ago


Job description

Project Overview

The Developer Support Engineer works within the Developer Ecosystem Success organization to help developers through scaled service delivery & operations. We combine deep expertise in our products with operational and analytical skills to design and manage scalable processes that support all developers across Quest, VR, Wearables, 2D, Horizon Worlds and Horizon Worlds mobile experiences. As part of the DES organization, the Developer Support Engineers are technically savvy, creative problem solvers and lifeโ€‘long learners who strive to provide the best possible service to our developers. A live ops engineer is the most similar role in comparison.

Overall Responsibilities
  • Develop and maintain deep technical knowledge of the Horizon OS and Horizon World platforms, features and tools
  • Manage escalation queue of second and third level triage of inbound developer questions
  • Prioritize, investigate, and debug technical issues efficiently, escalating to SMEs when necessary
  • Communicate technical resolutions, workarounds, and product confusions effectively to internal SMEs and external developers
  • Stay upโ€‘toโ€‘date on new developerโ€‘facing products as well as internal tools and systems
  • Evangelize technical developer support efforts across the organization, promoting best practices and knowledge sharing
  • Identify opportunities to optimize and automate workflows, implementing process improvements
  • Assist with KPI implementation, tracking, and reporting, utilizing data to drive decisionโ€‘making
  • Perform retrospectives, developing training materials and runbooks to enhance the knowledge base
Mandatory Skills
  • Experience in software development and developer operations
  • Experience working in a fast paced environment (live ops)
  • Experience reading, understanding and debugging code and source control history
  • Experience investigating and debugging complex technical issues
  • Experience translating technical concepts and solutions to nonโ€‘technical audiences
  • Experience working with vendors, specifically outsourced customer or developer support teams
  • Experience leading projects and implementing technical solutions
  • Excellent written, verbal and communication skills
  • Experience with ticket escalation
  • Selfโ€‘starter
  • Bachelor's degree in computer science or related field
  • Previous work experience in tech
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About 247Hire

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Oak Brook, IL, US

Year founded

2002