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Support Engineer Manager Jobs in Florida (NOW HIRING)

Summit Broadband

Network Support Engineer

Orlando, FL · On-site

Network Support Engineer Reports to: Supervisor, Network Services Status : Full-Time/Exempt ... Management system * Performs network maintenance, intrusive testing and repairs at times which ...

Koud

Desktop Support Engineer

Miami, FL · On-site

Koud is looking for a Desktop Support Engineer to work with one of our clients. Our client is a ... Administer and manage Active Directory (users, groups, computers); * Manage Office 365 (user ...

Intracom Telecom

Technical Support Engineer

Miami, FL · On-site

Manage computer systems and hardware, ensuring optimal performance and security through effective IT support and desktop support practices * Collaborate with internal engineering and R&D teams on ...

Intracom Telecom

Technical Support Engineer

Miami, FL · On-site +1

Manage computer systems and hardware, ensuring optimal performance and security through effective IT support and desktop support practices * Collaborate with internal engineering and R&D teams on ...

Jobsbridge

Application Support Engineer

Miami, FL · On-site

... Support and DevOps operations Experience in Application Development in one of the following ... management, continuous delivery process for multiple sites Experience implementing build ...

campus4tech

Electrical Engineer Manager

Orlando, FL · On-site

... Supporting to identify and minimize non-conformances costs (NCC's) REQUIREMENTS: • Master's or Bachelor's degree in Electrical Engineering, Energy Management or related fields • +8 years ...

Volto USA

Field Support Engineer

Jupiter, FL · On-site

Field Support Engineer Education & Experience * Associate degree in Information Technology ... Familiarity with mobile device management (MDM) platforms (Intune, AirWatch, etc.) Technical Skills

OW Investors LLC

Technical Support Engineer

Ocala, FL · On-site

Description Technical Support Engineer Job Details Job Type Full-time Description Position Summary ... Coordinate with sales, electrical department, and management regarding new sales/upgrades to answer ...

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Network Support Engineer

Orlando, FL • On-site

Orlando Telephone Company Inc
See more jobs at Orlando Telephone Company Incexternal

Full-time

Re-posted 5 days ago

Job description

Summit Broadband Inc. is a cutting edge, fiber-based broadband provider delivering best in class residential, commercial, and hospitality technology solutions. This growing, dynamic high-tech company headquartered in sunny Central Florida, is seeking a Network Support Engineer to join our team and grow with us. The new Summit Broadband is poised for an incredible future fueled by team members dedicated to being the best.
Job Title: Network Support Engineer
Reports to: Supervisor, Network Services
Status: Full-Time/Exempt
Location: Central Florida or Southwest Florida
Position Summary:
Provisioning and maintenance of Summit broadband services and infrastructure. This function provides Tier 3 troubleshooting support to address customer and network issues. Performs inspection routines to ensure that data systems are within approved tolerances. Maintain current inventory of system resources (ports, blades, chassis, etc.).
Duties & Responsibilities:
  • Performs provisioning and maintenance/ repair; including, but not limited to the following equipment:
  • - Juniper MX 240, 480 AND 960 routers
  • - Juniper EX 4200 switches
  • - Juniper SRX series firewalls
  • - Accedian Metro Nodes and NIDS
  • - Ciena NIDs - 3900 series
  • - Ciena Metro Ethernet -5170 series
  • - Nokia IXR
  • Reviews service orders and trouble tickets closed by the department for accuracy and then perform root cause analysis. Ensures that all data circuits are being monitored in Summit surveillance systems
  • Performs quality control assessment of provisioning and maintenance upgrades to ensure they meet company standards. Equipment includes but is not limited to: Juniper equipment (routers, switches, firewalls), Accedian Metro Nodes and NIDS, Ciena Nodes and NIDs
  • Communicates with other departments to ensure troubles and service orders are worked in a timely manner
  • Ensures that the Network Operations Center has monitoring and access capabilities for all equipment; verifies alarming at regular intervals
  • Performs RFC2544 testing
  • Perform Root Cause Analysis (RCA) on service failures as necessary
  • Upgrade of Network Elements as necessary
  • Performs configuration backups of network equipment as necessary
  • Creates MOPs (method of procedures) and submits/implements RFCs (Request for Changes) as part of the Change Management system
  • Performs network maintenance, intrusive testing and repairs at times which cause the least inconvenience to customers, usually in scheduled maintenance window
  • Performs other related duties as assigned to ensure effective operation of department
  • This position will be required to participate in an on-call rotation

Minimum Qualifications:
- Bachelor's Degree in Computer Science, Computer Engineering, Network Engineering or Equivalent experience
- 8+ years of provisioning telecommunications systems or related industry experience
- Expert knowledge of provisioning and troubleshooting of IP routing and switching equipment - preferably Cisco and Juniper platforms
- Expert knowledge and experience in layer 3 routing protocols : RIPv2, OSPF or IS-IS, MPLS and BGP
- SME Metro-Ethernet devices and circuitry
- SME VLAN operations
- SME TCP/IP, PPPoE and cable modems
- SME VoIP / Genband
- SME Knowledge of telecom standards
- Proficient in all MS Office programs
- Excellent oral and written communication skills are essential
- Proven ability to manage multiple tasks/projects as well as lead small, directed projects
- Ability to work with minimum supervision and provide leadership for other team members
- Must be able to work various hours as required
- Must be able to pass criminal, MVR, and drug testing
Additional Qualifications Desired:
- Juniper/Cisco certifications (CCNA or JNCIA) or equivalent experience
- Knowledge of DOCSIS 2.0/3.0 and Packet Cable standards
- Knowledge of MetroEthernet Standards
- Knowledge of telecom standards TDM, WDM, DWDM, SONET
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Summit Broadband Inc. is an Equal Opportunity Employer. Summit Broadband participates in the E-Verify program.
Summit Broadband is a tobacco and drug free workplace.

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