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Support Developer Jobs in Portland, OR (NOW HIRING)

Smarsh

Support Engineer - Java

Portland, OR

Must have * 3+ years of experience in technical support, DevOps, SRE, QA, or an R&D-adjacent engineering role. * Strong troubleshooting skills across distributed systems, APIs, microservices, or ...

Smarsh

Support Engineer - Java

Portland, OR

$140K - $155K/yr

Must have * 3+ years of experience in technical support, DevOps, SRE, QA, or an R&D-adjacent engineering role. * Strong troubleshooting skills across distributed systems, APIs, microservices, or ...

Kodeva LLC

Desktop Support Engineer

Tualatin, OR · On-site

L1 Desktop Support Engineer Duration: 6 + months Locations : Tualatin, Oregon Candidate Required Minimum Qualifications and Skills a) Bachelor's Degree or equivalent in Computer Science or related ...

Audacy, Inc.

Technical Support Engineer

Vancouver, WA

$80K - $90K/yr

Technical Support Engineer Department: Corporate Digital Reporting To: Director, Amperwave Operations Employment Type: Full Time Location: Philadelphia OR Vancouver, WA - Hybrid The anticipated ...

Trimble, Inc.

Enterprise Support Engineer

Lake Oswego, OR · On-site

$110K - $136K/yr

As a Enterprise Support Engineer for our CMS team, you will serve as the dedicated technical backbone for strategic Vista ERP customers, solving complex post-implementation challenges and building ...

Trimble

Enterprise Support Engineer

Lake Oswego, OR · On-site +1

$110K - $136K/yr

As a Enterprise Support Engineer for our CMS team, you will serve as the dedicated technical backbone for strategic Vista ERP customers, solving complex post-implementation challenges and building ...

Trimble

Enterprise Support Engineer

Lake Oswego, OR · On-site +1

$110K - $136K/yr

As a Enterprise Support Engineer for our CMS team, you will serve as the dedicated technical backbone for strategic Vista ERP customers, solving complex post-implementation challenges and building ...

Trimble, Inc.

Enterprise Support Engineer

Lake Oswego, OR · On-site

$110K - $136K/yr

As a Enterprise Support Engineer for our CMS team, you will serve as the dedicated technical backbone for strategic Vista ERP customers, solving complex post-implementation challenges and building ...

INNO4

STAFF AUG Onsite Support Engineer

Portland, OR

$24 - $25/hr

Onsite Support Engineer in Portland, OR. Position Summary: The Contractor position acts as part of the IT team, providing support to our client's user community, representing IT as they perform ...

Orbotech

Customer Support Engineer

Vancouver, WA

$29.19 - $49.62/hr

Must maintain excellent working relationship with customers, customer support engineers, applications engineers, technical support and sales team * Requires good troubleshooting skills Preferred ...

Logitech

Technical Support Engineer

Camas, WA · On-site +1

$70K/yr

The Tech Support Engineer role involves resolving technical support issues, primarily focusing on AV hardware and software, from business customers and handling escalations from Tier 1 team members.

KLA Corporation

Customer Support Engineer

Vancouver, WA

$29.19 - $49.62/hr

Must maintain excellent working relationship with customers, customer support engineers, applications engineers, technical support and sales team * Requires good troubleshooting skills Preferred ...

KLA Corporation

Customer Support Engineer

Vancouver, WA · On-site

$29.19 - $49.62/hr

Must maintain excellent working relationship with customers, customer support engineers, applications engineers, technical support and sales team * Requires good troubleshooting skills Preferred ...

Amat

Process Support Engineer

Hillsboro, OR

$108K - $148K/yr

As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their entire lifecycle, from initial concept to final qualification. You will provide high-visibility ...

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How much do support developer jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for support developer in Portland, OR is $68.78, according to ZipRecruiter salary data. Most workers in this role earn between $46.68 and $81.78 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What is a Support Developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a Support Developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.
Support Developer jobs near you
Infographic showing various Support Developer job openings in Portland, OR as of June 2026, with employment types broken down into 59% Full Time, 17% Part Time, 3% Temporary, and 21% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $143,063 per year, or $68.8 per hour.
Support Engineer - Java

Support Engineer - Java

Smarsh

Portland, OR

Full-time

Posted 18 days ago

Job description

Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines.  Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

Summary
 
We are looking for a highly motivated R&D Support Engineer to join our engineering organization. In this role, you will serve as a critical technical bridge between our R&D teams, Customer Support, QA, and Product. You will troubleshoot complex issues, analyze production incidents, drive root-cause investigations, and contribute to continuous improvement in product quality and engineering workflows.
 
This role includes dual responsibility across two environments:
  • Supporting and troubleshooting within our federal enclave environment, ensuring compliance, stability, and controlled-process operations.
  • Supporting and maintaining our AWS-based production environment, working closely with cloud infrastructure and modern deployment pipelines.
This position is ideal for someone who enjoys problem solving, thrives in cross-team collaboration, and likes working at the intersection of development, operations, cloud systems, and customer-facing teams.
How will you contribute?
Technical Investigation & Incident Management
  • Diagnose, reproduce, and analyze highly technical product issues reported from the field across both the federal enclave and AWS production environments.
  • Lead root cause investigations, document findings, and partner with engineering teams to implement corrective actions.
  • Monitor and analyze production performance indicators, logs, telemetry, and alerts from multiple environments.
  • Provide technical summaries and incident reports to engineering leadership and escalation managers.
Collaboration with R&D
  • Work closely with development teams to understand new features, architectural changes, and potential failure points.
  • Partner with QA to validate fixes, verify edge-case scenarios, and enhance test coverage around recurring incidents.
  • Provide feedback based on real-world usage and cross environment incident patterns to reduce regressions.
Tools, Automation & Process Improvement
  • Build and maintain debugging tools, scripts, dashboards, and test harnesses that improve troubleshooting in both secure and cloud environments.
  • Identify recurring issues and propose enhancements to observability, stability, and supportability.
  • Improve internal processes for incident handling, cross-team communication, and reporting.
Cross-Functional Communication
  • Serve as the technical escalation point for Support teams, delivering deep-dive explanations and guidance.
  • Translate complex technical findings into clear, actionable insights for both technical and non-technical stakeholders.
  • Participate in on-call rotations as needed.
What will you bring?
Must have
  • 3+ years of experience in technical support, DevOps, SRE, QA, or an R&D-adjacent engineering role.
  • Strong troubleshooting skills across distributed systems, APIs, microservices, or cloud environments.
  • Hands on experience with logs, debugging tools, and monitoring platforms (e.g., Kibana, Grafana, Datadog, Splunk).
  • Solid scripting/coding ability (Python, Bash, PowerShell, or similar).
  • Excellent communication skills; able to articulate complex problems clearly.
  • Ability to work across secure and cloud environments, including adapting workflows for federal enclave constraints
Nice to have
  • Experience working in or supporting federal enclave / restricted-access environments.
  • Experience supporting a FedRAMP certified product in production.
  • Experience with CI/CD pipelines and build/test automation.
  • Familiarity with Docker, Kubernetes, or cloud platforms (Azure, AWS, GCP).
  • Background in incident management, postmortems, or SRE best practices.
  • Understanding of networking, databases, and API debugging tools (Postman, Fiddler, etc.).
 
The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. 
 
Any applicable bonus programs will be discussed during the recruiting process. 
 
The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer.
About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.