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Support Developer Jobs in Phoenix, AZ (NOW HIRING)

Aveva

Technical Support Engineer

Scottsdale, AZ · On-site +1

$56K - $115K/yr

Job Title: Tech Support Engineer Location: Houston, TX and Scottsdale, AZ Employment Type ... Familiarity with SQL, scripting languages, or developer technologies (APIs, web services)

Forhyre

Onsite Desktop Support Engineer

Phoenix, AZ

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

Conch Technologies Inc

AI/ML NLP Engineer

Phoenix, AZ · On-site

Support DevOps processes utilizing GitHub, GitHub Actions, and CI/CD pipelines Ideal Candidate A strong software engineer with deep Python/Java expertise and hands-on experience in Contact Center ...

Conch Technologies Inc

Avaya Engineer ( AI/ML )

Phoenix, AZ · On-site

$96K - $132K/yr

Support DevOps processes utilizing GitHub, GitHub Actions, and CI/CD pipelines Ideal Candidate A strong software engineer with deep Python/Java expertise and hands-on experience in Contact Center ...

ASM

Senior Engineer, Global Product Support

Phoenix, AZ · On-site

We're seeking a Senior Global Product Support Engineer who thrives on solving complex problems, supporting cutting-edge tools, and making a real difference for customers and field teams worldwide. In ...

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How much do support developer jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for support developer in Phoenix, AZ is $66.83, according to ZipRecruiter salary data. Most workers in this role earn between $45.34 and $79.47 per hour, depending on experience, location, and employer.

What is a support developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a support developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.

What are the key skills and qualifications needed to thrive as a support developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What does a support developer support engineer do?

A support developer or support engineer assists users by diagnosing and resolving technical issues related to software or hardware products. They often troubleshoot problems, provide solutions, and may collaborate with development teams to improve product functionality, using tools like ticketing systems and technical documentation.

What are popular job titles related to Support Developer jobs in Phoenix, AZ?

For Support Developer jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Support Developer jobs in Phoenix, AZ look for?

The top searched job categories for Support Developer jobs in Phoenix, AZ are:

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Support Developer jobs near you
Infographic showing various Support Developer job openings in Phoenix, AZ as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $139,007 per year, or $66.8 per hour.

Application Support Engineer - Remote

smart folks inc

Phoenix, AZ • On-site

Full-time

Re-posted 7 days ago

Job description

Job Title: Application Support Engineer – AMI (Utilities Domain)

Location: Phoenix, AZ/Remote

Duration: Full-time

Start Date: ASAP

Job Description: Seeking an Application Support Engineer to manage and support AMI systems for a utility client. The role includes Support for AMI Project upgrades, system monitoring, incident handling, integration checks, user access management, and ensuring reliable AMI operations across environments.

Key Responsibilities:

Advanced metering Project Support

  • AMI upgrade project Support
  • Monitor HES, MDMS, communication networks, and data flow.
  • Track integration status and job performance. 
  • Proven experience with Windows Server 2019, including installation, configuration, and maintenance.
  • Proficiency in Red Hat Enterprise Linux, such as system administration, package management, and security hardening.
  • Basic understanding of network communications, including protocols like TCP/IP, DNS, and firewalls.
  • Fundamental scripting skills (e.g., PowerShell, Bash) for automation and routine tasks.
  • Strong troubleshooting abilities to diagnose and resolve hardware, software, and network issues efficiently.

 User Access & Security

  • Handle user setup, removal, and password resets.
  • Ensure compliance with security and access policies.

Reporting & Documentation

  • Validate data loads, VEE processes, and reconciliation reports.
  • Prepare weekly/monthly operational summaries.
  • Maintain SOPs and technical documentation.

Collaboration

  • Coordinate with network, server, functional, and vendor teams.
  • Support deployments, patching, and maintenance windows. 

Required Technical Skills:

  • Windows Server 2019 – installation, configuration, administration
  • RHEL – system admin, patching, security hardening
  • Networking basics – TCP/IP, DNS, firewalls
  • Scripting – PowerShell, Bash
  • Strong troubleshooting for hardware/software/network issues
  • ServiceNow incident management
  • SQL/MSSQL scripting
  • Integration monitoring and server diagnostics

 Domain Knowledge (AMI / Utilities):

  • AMI ecosystem: HES, MDMS, meters, communication networks
  • Understanding of VEE, billing determinants, interval data
  • Knowledge of firmware updates, remote connect/disconnect, event monitoring
  • Familiarity with CIS, OMS, GIS integrations
  • Exposure to utility billing and field operations workflows

 Additional Requirements:

  • Strong communication and problem‑solving skills
  • ITIL Foundation (preferred)
 
Regards,
Raja Srinivas
email: srinivas@smartfolksinc.com
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About Smart Folks

Sourced by ZipRecruiter

Smart Folks Inc. (SFI) is a global IT Staff Augmentation and Consulting Services that discovers handpicked smart talent and routes them to the right path. Smart Folks Inc. was founded in 2011 and is headquartered in McKinney, Texas. We have global operations with localized detail to meet the high caliber needs of our clients.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

McKinney, TX, US

Year founded

2011

Social media

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