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Support Developer Jobs in Cleveland, OH (NOW HIRING)

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How much do support developer jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for support developer in Cleveland, OH is $65.18, according to ZipRecruiter salary data. Most workers in this role earn between $44.23 and $77.50 per hour, depending on experience, location, and employer.

What is a support developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a support developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.

What are the key skills and qualifications needed to thrive as a support developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What does a support developer support engineer do?

A support developer or support engineer assists users by diagnosing and resolving technical issues related to software or hardware products. They often troubleshoot problems, provide solutions, and may collaborate with development teams to improve product functionality, using tools like ticketing systems and technical documentation.

What are popular job titles related to Support Developer jobs in Cleveland, OH?

For Support Developer jobs in Cleveland, OH, the most frequently searched job titles are:

What job categories do people searching Support Developer jobs in Cleveland, OH look for?

The top searched job categories for Support Developer jobs in Cleveland, OH are:

What cities near Cleveland, OH are hiring for Support Developer jobs?

Cities near Cleveland, OH with the most Support Developer job openings:

Support Developer jobs near you
Infographic showing various Support Developer job openings in Cleveland, OH as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $135,569 per year, or $65.2 per hour.

Salesforce Production Support Engineer

Techvilla Solutions

Northfield, OH • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

We are seeking a Salesforce Production Support Engineer with 3+ years of experience in Salesforce development, integration, and production support. The ideal candidate will have strong expertise in Apex, Lightning technologies, Salesforce integrations, data migration, and troubleshooting, along with experience in Banking and Financial Services.

Roles and Responsibilities

  • Provide production support for Salesforce applications, troubleshoot incidents, and resolve issues within defined SLAs.

  • Develop and maintain Salesforce solutions using Apex, Lightning Web Components (LWC), Aura, Flows, Force.com, and asynchronous processing.

  • Support integrations, data migration, and Salesforce products including Sales Cloud, Service Cloud, Marketing Cloud, Financial Services Cloud, and Partner Communities.

  • Work with Salesforce CPQ, nCino, CRMA, and AI capabilities as applicable.

  • Analyze complex production issues, perform root cause analysis (RCA), and implement solutions to improve system performance and availability.

  • Troubleshoot Salesforce Governor Limits and performance issues using tools such as ApexGuru and Scale Center.

  • Review code and technical designs and recommend Salesforce development and implementation best practices.

  • Translate business and user requirements into scalable, high-quality Salesforce solutions.

  • Identify potential system improvements and proactively contribute to automation and continuous improvement initiatives.

  • Create and maintain technical documentation, system playbooks, and support procedures.

  • Lead or contribute to requirements, design, and code reviews for complex Salesforce solutions.

  • Collaborate with business stakeholders, LOBs, customers, internal teams, and third-party partners to resolve issues and deliver solutions.

  • Support manual operational activities when required to maintain service continuity.

  • Participate in meetings, provide development status, and ensure deliverables are completed on time and according to specifications.

  • Work effectively with globally distributed teams across multiple time zones.

Required Skills & Qualifications

  • 3+ years of Salesforce development, integration, and production support experience.

  • Strong hands-on experience with Apex, LWC, Aura, Flows, Force.com, asynchronous processing, and Salesforce integrations.

  • Experience with data migration, CRMA, AI, Salesforce CPQ, and nCino.

  • Strong knowledge of Sales Cloud, Service Cloud, Marketing Cloud, Financial Services Cloud, and Partner Communities.

  • Experience in Banking and Financial Services, preferably with knowledge of loan lifecycle, sales, and marketing processes.

  • Strong understanding of Salesforce data modeling, security, customization, integrations, and performance optimization.

  • Experience troubleshooting Governor Limits, performance issues, and complex Salesforce exceptions.

  • Strong analytical, troubleshooting, and root cause analysis skills.

  • Excellent communication and collaboration skills with business and technical stakeholders.

  • Ability to work independently, manage priorities, and deliver within defined SLAs.

  • Strong understanding of Salesforce development best practices, code quality, and technical design standards.

Apply