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Support Developer Jobs in Oregon (NOW HIRING)

NICE

Sr AI-Driven Enterprise Support Engineer

OR · On-site +1

Sr AI-Driven Enterprise Support Engineer Location: Seattle or Hybrid Preferred (Remote Considered) The Future of Enterprise Support Starts Here What if support wasn't measured by how many tickets you ...

Amat

Process Support Engineer

Hillsboro, OR · On-site

$86K - $119K/yr

As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their entire lifecycle, from initial concept to final qualification. You will provide high-visibility ...

Origami Risk LLC

$128K - $160K/yr

Overview TheManager, Client Supportleads a global team of Client Support Analysts and/or Client Support Engineers responsible for delivering high-quality frontline and advanced support experiences to ...

Hufford Services Group

Grading Support

Corvallis, OR · On-site

Job Summary This job is a combination of support services for customers, engineering staff, and sales staff of our GradeScan systems with Perceptive Sight AI technologically. Job Responsibilities ...

Netflix

OR · On-site

Our Mission Deliver an excellent support experience to Netflix's developer community. To advocate for our customers, follow through on issues and resolve them in a reasonable time. If blockers ...

New

SAIC

Deskside support Engineer

Salem, OR · On-site

ORA_ON_SITE Description Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting of complex and ...

Parachute Health

Senior Associate Support Engineer

OR · On-site +1

$60K - $105K/yr

You don't need to be a software developer, but you should be comfortable automating tasks with code. * Working knowledge of the Linux command line, file system navigation, permissions, process ...

Ping Identity

OR

$80K - $100K/yr

As a Senior Technical Support Engineer, you will play a critical role in ensuring seamless customer ... Cloud-based platform services - AWS, Azure, Google Cloud Platform Preferred: * DevOps deployments ...

Torus, Inc.

IT Support Engineer

Sherwood, OR · On-site

$60K - $70K/yr

We design, engineer, manufacture, install, and support our systems end-to-end, standing behind them throughout their lifecycle. Torus systems help reduce costs, lower emissions, and protect ...

SAIC

Deskside support Engineer

Salem, OR

ORA_ON_SITE Description Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting of complex and ...

Kla

Customer Support Engineer

Hillsboro, OR

$25.15 - $42.75/hr

The Customer Support Engineer (CSE) is primarily responsible for customer service activities that are associated with updating, troubleshooting, diagnosing, and repairing highly complex capital ...

SAIC

Deskside support Engineer

Salem, OR · On-site

Description Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting of complex and advanced end ...

KLA Corporation

Customer Support Engineer

Hillsboro, OR · On-site

$25.15 - $42.75/hr

The Customer Support Engineer (CSE) is primarily responsible for customer service activities that are associated with updating, troubleshooting, diagnosing, and repairing highly complex capital ...

Orbotech

Customer Support Engineer

Hillsboro, OR · On-site

$25.15 - $42.75/hr

The Customer Support Engineer (CSE) is primarily responsible for customer service activities that are associated with updating, troubleshooting, diagnosing, and repairing highly complex capital ...

Amat

Process Support Engineer - Etch

Hillsboro, OR · On-site

$86K - $119K/yr

As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their entire lifecycle, from initial concept to final qualification. You will provide high-visibility ...

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All JobsSupport Developer JobsSupport Developer Jobs in Oregon

Support Developer information

See Oregon salary details

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$71

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How much do support developer jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for support developer in Oregon is $71.16, according to ZipRecruiter salary data. Most workers in this role earn between $48.27 and $84.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What is a support developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a support developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.
What cities in Oregon are hiring for Support Developer jobs? Cities in Oregon with the most Support Developer job openings:
Support Developer jobs near you
Infographic showing various Support Developer job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 5% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $148,019 per year, or $71.2 per hour.

Sr AI-Driven Enterprise Support Engineer

NICE

OR • On-site, Remote

Full-time

Re-posted yesterday

Job description

Sr AI-Driven Enterprise Support Engineer

Location: Seattle or Hybrid Preferred https://www.nice.com/company/global-locations (Remote Considered)

The Future of Enterprise Support Starts Here

What if support wasn't measured by how many tickets you close, but by the outcomes you create?

At NICE, we're building the next generation of enterprise customer support-where AI handles routine work, and exceptional engineers focus on what humans do best: solving complex problems, building customer trust, and driving strategic outcomes.

This isn't a traditional support engineering role.

It's an opportunity to become one of the first members of a team redefining how enterprise software support operates in the age of AI.

You'll partner with some of the world's most recognizable brands, leverage cutting-edge AI tools built specifically for support operations, and serve as the technical quarterback for a portfolio of enterprise customers running mission-critical contact center technology.

If you're equally comfortable troubleshooting a complex technical issue and leading a strategic customer conversation, we want to talk.

Why This Role Is Different

Most support organizations ask engineers to manage tickets.

We're asking you to manage outcomes.

You'll leverage AI-powered assistants that surface insights, identify patterns, summarize account activity, and provide technical context-allowing you to focus on relationship building, critical thinking, and technical leadership.

Rather than sitting in a reactive queue, you'll own customer success from a support perspective, combining deep technical expertise with strategic account ownership.

You'll help shape a role that doesn't exist in most organizations today.

What You'll DoOwn Enterprise Customer Relationships
  • Serve as the primary technical support partner for a portfolio of enterprise customers
  • Build trusted relationships with technical and operational stakeholders
  • Conduct account reviews, identify trends, and proactively address risks
  • Help customers maximize the value of their NICE investments
  • Partner closely with Customer Success, Services, Product, and Engineering teams
Solve Complex Technical Problems
  • Troubleshoot advanced issues across NICE CXone and related applications
  • Investigate routing, telephony, analytics, integrations, APIs, and platform performance
  • Act as the quarterback for escalations, coordinating SMEs and Engineering teams when necessary
  • Drive issues to resolution while maintaining exceptional customer communication
  • Translate technical complexity into clear business outcomes
Leverage AI as a Force Multiplier
  • Utilize AI-driven tools to accelerate investigations and customer insights
  • Review AI-generated recommendations and apply technical judgment
  • Provide feedback that helps improve support automation capabilities
  • Use AI-powered account intelligence to identify opportunities and risks proactively
  • Help establish best practices for AI-augmented customer support
Influence the Future
  • Share customer feedback directly with Product and AI teams
  • Help define how emerging AI support capabilities are used at enterprise scale
  • Contribute to knowledge management and support process innovation
  • Mentor peers and promote operational excellence
What We're Looking ForRequired Experience
  • 6+ years supporting enterprise SaaS, cloud, CCaaS, or contact center technologies
  • Experience owning customer-facing technical relationships
  • Strong troubleshooting and problem-solving capabilities
  • Experience managing complex escalations and cross-functional resolution efforts
  • Familiarity with APIs, integrations, logs, and platform diagnostics
  • Ability to communicate effectively with both technical and business stakeholders
Preferred Experience
  • NICE CXone, Genesys Cloud, Cisco, Five9, Avaya, Amazon Connect, or similar platforms
  • Technical Account Management (TAM) experience
  • Contact center technologies including ACD, IVR, omnichannel routing, and workforce solutions
  • Salesforce, ServiceNow, Dynamics 365, or CRM integrations
  • Experience leveraging AI tools in technical support or customer-facing environments
You'll Thrive Here If You...
  • Love solving difficult customer problems
  • Enjoy building trusted relationships with enterprise stakeholders
  • See AI as a tool that amplifies your effectiveness
  • Want ownership instead of a ticket queue
  • Are excited to help create something new rather than inherit something established
Why NiCE

You'll join a highly supportive leadership team known for investing in people, collaboration, and growth. You'll work alongside experienced technical leaders while partnering with some of the biggest brands in the world.

Most importantly, you'll help build a new operating model for enterprise support at a company leading the conversation around AI-powered customer experience.

Apply