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Support Coordinator Jobs in Waterloo, IL (NOW HIRING)

Agital

IT Support Coordinator

Saint Louis, MO · On-site

As the parent company, Agital supports three specialized go-to-market agencies-Go Fish Digital, REQ, and WDG-with shared infrastructure, advanced technology, and deeply experienced people, allowing ...

SSM Health

Administrative Support - Grant

Saint Louis, MO · On-site

$18.50 - $23.50/hr

Performs work assignments in support of program. * Maintains relationships with community resources ... Coordinates meetings and maintains event calendar. May coordinate and train volunteer staff.

DH Pace

Administration: Service Support

Saint Louis, MO

$18.50 - $23.50/hr

Louis, MO is seeking a Service Support Representative to help back our residential operations team! You will be a great representation of our company by communicating with our residential and ...

DH Pace

Administration: Service Support

Saint Louis, MO · On-site

$18.50 - $23.50/hr

Louis, MO is seeking a Service Support Representative to help back our residential operations team! You will be a great representation of our company by communicating with our residential and ...

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Support Coordinator information

See Waterloo, IL salary details

$11

$21

$33

How much do support coordinator jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for support coordinator in Waterloo, IL is $21.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $23.85 per hour, depending on experience, location, and employer.

What is a support coordinator?

A support coordinator works with health care facilities and government agencies to help patients get the health benefits or services they need. As a support coordinator, you meet with clients and their families to determine what services they need. You check their insurance benefits to confirm eligibility and develop an individualized plan to provide the resources they need for treatment or to improve their quality of life. Those working for private health care companies may coordinate the specific services offered by the organization, scheduling treatments and follow-up appointments. Support coordinators who work for social service agencies may focus on insurance eligibility and getting approval for patient treatments and care.

What are some common challenges support coordinators face when managing multiple client cases simultaneously?

Support Coordinators often manage a high volume of cases, each with unique client needs and varying levels of urgency. Balancing these demands requires strong organizational skills, effective prioritization, and clear communication with clients and service providers. Time management and staying up-to-date with documentation are essential to ensure no client's needs are overlooked. Regular team meetings and collaboration with colleagues can help address complex cases and share strategies for workload management.

What are the key skills and qualifications needed to thrive as a support coordinator, and why are they important?

To thrive as a Support Coordinator, you need strong organizational abilities, case management experience, and typically a relevant qualification in social work, disability services, or community services. Familiarity with client management systems, documentation software, and knowledge of relevant legislation such as the NDIS is often required. Excellent communication, empathy, and problem-solving skills help build trust and effectively support clients’ needs. These competencies ensure that clients receive coordinated, high-quality services tailored to their individual goals and circumstances.
More about Support Coordinator jobs

What cities near Waterloo, IL are hiring for Support Coordinator jobs?

Cities near Waterloo, IL with the most Support Coordinator job openings:

Support Coordinator jobs near you
Infographic showing various Support Coordinator job openings in Waterloo, IL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $44,096 per year, or $21.2 per hour.

Support Coordinator

Saint Louis, MO • On-site

Cushman & Wakefield
Real Estate • 10K+ employees

7.4

Company rating: 7.4 out of 10

Based on 159 frontline employees who took The Breakroom Quiz

114th of 207 rated real estate companies

People enjoy working here

Good employer

Recommended by students

Learn more about Cushman & Wakefieldexternal

Full-time

Re-posted 25 days ago

Job description

Job Title

Support Coordinator

Job Description Summary

POSITION PURPOSE
The primary responsibility of this position is to provide all levels of Lease Administration support to Property Management. This position resides within the Asset Services Operations team and provides direct support to Property Management (PM) functions and teams using Yardi and/or MRI software tools (Yardi/MRI). Scope of position includes exercising superior customer service in responding to inquiries, as well as maintaining superior knowledge of Yardi and MRI software systems in order to support the business needs of the PM group. This position requires the ability to successfully manage multiple tasks simultaneously and maintain a high-volume work load.

Job Description

ACCOUNTABILITIES

May be responsible for one or more of the following:

  • Resolve inbound Yardi- and/or MRI-related problems via a ticket system to include; logging, tracking, and documenting issues
  • Provide remote customer service by responding to inbound calls/emails, placing outbound phone calls, and ensuring the highest-level of customer service to Property Management
  • Serve as expert resource for Yardi and/or MRI (Yardi/MRI)
  • Identify, prioritize, and find resolutions to reported issues and questions and analyze, make recommendations, and implement solutions
  • Audit and analyze lease documents in Yardi/MRI for accuracy, obtain necessary clarification from property management, resolve issues, and activate leases and amendments
  • Determine the correct lease amendments to utilize and advise PM
  • Educate and train Property Management on the procedures and proper use of Yardi/MRI
  • Ensure the information in documented in Excel spreadsheets contain accurate information being extracted from Yardi/MRI
  • Obtain square footage changes from PM and execute changes in Yardi/MRI for reconciliation purposes
  • Develop and maintain required Yardi/MRI knowledge and skills
  • Assist in completing other tasks within the department when additional resources are needed

MINIMUM REQUIREMENTS

  • Bachelor Degree or currently pursuing
  • 1+ years of relevant work experience
  • Or any similar combination of education and experience
  • Excellent internal and external customer service
  • Knowledge of Yardi/MRI (or similar products)
  • Proficiency with Microsoft Office Suite
  • Excellent verbal and written communication skills
  • Ability to understand, interpret, and abstract complex real estate lease terminology
  • Effective interpersonal skills and problem solving ability
  • Ability to work independently
  • Effective and efficient time management skills
  • Detail oriented, organized and thorough
  • Proven record of providing excellent internal and external customer service

PHYSICAL REQUIREMENTS

  • Involves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer for up to 8 hours
  • May involve periods of standing, such as operating at a copier/fax/scanner
  • Regularly required to talk, hear, and use hands and fingers to write and type
  • Ability to speak clearly so others can understand you
  • Regularly required to utilize vision abilities, allowing reading of printed material, graphics, and computer displays
  • Ability to observe details at close range

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without  regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”

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