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Support Coordinator Jobs in Rochester, MI (NOW HIRING)

Healthcare Support Staffing

Pharmacy Coordinator

Troy, MI · On-site

$16/hr

Company Description HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national ... This person will be supporting the pharmacy department coordinating services. Receive and respond ...

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Support Coordinator information

See Rochester, MI salary details

$11

$21

$33

How much do support coordinator jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for support coordinator in Rochester, MI is $21.07, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.65 per hour, depending on experience, location, and employer.

What is a support coordinator?

A support coordinator works with health care facilities and government agencies to help patients get the health benefits or services they need. As a support coordinator, you meet with clients and their families to determine what services they need. You check their insurance benefits to confirm eligibility and develop an individualized plan to provide the resources they need for treatment or to improve their quality of life. Those working for private health care companies may coordinate the specific services offered by the organization, scheduling treatments and follow-up appointments. Support coordinators who work for social service agencies may focus on insurance eligibility and getting approval for patient treatments and care.

What are some common challenges support coordinators face when managing multiple client cases simultaneously?

Support Coordinators often manage a high volume of cases, each with unique client needs and varying levels of urgency. Balancing these demands requires strong organizational skills, effective prioritization, and clear communication with clients and service providers. Time management and staying up-to-date with documentation are essential to ensure no client's needs are overlooked. Regular team meetings and collaboration with colleagues can help address complex cases and share strategies for workload management.

What are the key skills and qualifications needed to thrive as a support coordinator, and why are they important?

To thrive as a Support Coordinator, you need strong organizational abilities, case management experience, and typically a relevant qualification in social work, disability services, or community services. Familiarity with client management systems, documentation software, and knowledge of relevant legislation such as the NDIS is often required. Excellent communication, empathy, and problem-solving skills help build trust and effectively support clients’ needs. These competencies ensure that clients receive coordinated, high-quality services tailored to their individual goals and circumstances.
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Cities near Rochester, MI with the most Support Coordinator job openings:

Support Coordinator jobs near you
Infographic showing various Support Coordinator job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $43,822 per year, or $21.1 per hour.

RESOURCE CENTER COORDINATOR (77191)

Ageways

Farmington Hills, MI • On-site

Other

Medical, Dental, Vision, PTO

Posted 6 days ago

Job description

Resource Center Coordinator

Hybrid - Farmington Hills, MI 48334

Overview

Position Type: Full Time

Education Level: High School

Travel Percentage: None

Description

The Resource Center Coordinator (RCC) will provide administrative, information & assistance, and telephonic support to the Resource Center. Following standards set by ACLS and Inform USA, the RCC will complete quality follow up calls to meet programmatic requirements and support Resource Specialists by providing comprehensive Information and Assistance during peak call times and when short-staffed, to older adults, persons with disabilities and their caregivers. The RCC will be responsible for handling Resource Center mailings, bin materials and quality survey responses.

Duties Include:

  • Manage Resource Center incoming and outgoing mail. Assemble Information and Assistance mail to clients, including but not limited to; printing letters, resources, adding required printed materials, entering returned postcard surveys, scanning and following up on returned mail. Follow up on general inquiries received by email.
  • Complete quality follow-up calls on at least 15% of Information and Assistance calls. Run quality follow-up call reports, call to complete surveys and pull follow-up survey report results quarterly. Pull quality follow-up survey data sent via email and enter results in quality follow-up forms. Follow up with Resource Center Manager or Team Leader for any reported quality issues, and provide information, assistance and advocacy for clients reporting additional and/or continuing needs.
  • Receive and distribute voicemail and email requests. Complete information and assistance requests received via fax and website. Track and report the number of voicemails, emails, faxes, website requests, and note the details of request and the staff member assigned; verify and notate if the requests were completed in appropriate time frame, including documenting any incomplete assignments.
  • Provide back-up phone support when Resource Center is short-staffed or experiencing high call volume. Provide information and referral to callers, answer general inquiries, triage clinical program intakes to Clinical Screeners, and participant calls to Support Coordinators. Meet with Information and Assistance clients requesting services in-person.
  • Manage resources in printed materials bins. Order, print or request copies from AgeWays staff as needed, reach out to agencies for additional materials, coordinate with MMAP staff to update Medicaid and Medicare guidelines for MMAP related printed items.
  • Other duties as assigned.
Qualifications

Qualifications:

  • High School/GED or Associate Degree in Liberal Arts or Health and Human Services preferred.
  • 1-2 years of experience in Call Center, Health/Human Services, Community Resources/Services and or office administration.
  • Community Resource Specialist Aging/Disabilities (CRS – A/D) certification or obtain certification within one year of employment
  • Excellent written/verbal communication skills and expertise in telephone etiquette. Senior services program and resource knowledge and experience helpful.
  • Effective time management skills, including the ability to meet deadlines.
  • The ability to effectively interact with managers, other agency employees, and community members.
  • Must demonstrate improved proficiency in specific skill set areas within 3-6 months.
  • Intermediate Microsoft Office skills.

Benefits:

Ageways in Southfield has outstanding benefits for this position that include:

  • Choice of 3 excellent low cost Medical Plans
  • Fitness and Wellness programs
  • Dental, Vision, Short and Long-Term Disability
  • Excellent PTO package
  • We recognize 10 regular and 3 floating holidays
  • Centralized commute since main office is in Southfield, MI
  • AND you work with very pleasant colleagues at our Agency!

Our recruiting team would love to hear from you today! Please complete our on-line application and submit your resume for immediate consideration.

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