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Support Associate Jobs in Roanoke, VA (NOW HIRING)

BGDC Distribution

Operations Supervisor

Salem, VA · On-site

$65K/yr

... to support associate growth and effectiveness. • Participate in personnel decisions, including promotions, transfers, and corrective actions, in collaboration with leadership. • Prepare and ...

Bgdc Distribution LLC

Operations Supervisor

Salem, VA · On-site

$65K/yr

... to support associate growth and effectiveness. • Participate in personnel decisions, including promotions, transfers, and corrective actions, in collaboration with leadership. • Prepare and ...

Best Buy

Delivery Assistant

Roanoke, VA · On-site

$14.75 - $18.50/hr

Internally, this role is known as Delivery Support Associate. What you'll do * Perform basic appliance installation * Help ensure installed appliances are damage-free, accurately installed and fully ...

Rogers Group

Administrative Support

Roanoke, VA · On-site

$25/hr

Rogers Group is currently seeking candidates to fill an ADMINISTRATIVE SUPPORT position based at ... Associate Degree or higher in Business Administration, Accounting, Business Management or similar ...

Rogers Group

Administrative Support

Roanoke, VA · On-site

$25/hr

Rogers Group is currently seeking candidates to fill an ADMINISTRATIVE SUPPORT position based at ... Associate Degree or higher in Business Administration, Accounting, Business Management or similar ...

Rogers Group

Administrative Support

Roanoke, VA · On-site

$25/hr

Rogers Group is currently seeking candidates to fill an ADMINISTRATIVE SUPPORT position based at ... Associate Degree or higher in Business Administration, Accounting, Business Management or similar ...

Roanoke College

IT Support Specialist

Salem, VA · On-site

The IT Support Specialist will support the effective operation of IT services, oversee procurement ... Required : • Minimum of Associate's Degree required • Minimum of 3 years of Business related ...

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Showing results 21-40

All JobsSupport Associate JobsSupport Associate Jobs in Roanoke, VA

Support Associate information

See Roanoke, VA salary details

$9

$19

$28

How much do support associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for support associate in Roanoke, VA is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.77 per hour, depending on experience, location, and employer.

What is a support associate?

Support Associates are professionals who assist customers or internal teams by resolving issues, answering inquiries, and providing guidance on products or services. They typically work in customer service departments, help desks, or technical support centers. Their main goal is to ensure customer satisfaction and facilitate smooth operations by addressing problems promptly and effectively. Support Associates may communicate with clients via phone, email, chat, or in person, depending on the organization and industry.

What are the key skills and qualifications needed to thrive as a support associate?

To thrive as a Support Associate, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with help desk software, ticketing systems, and common office applications is typically required. Patience, clear communication, and a positive attitude help you excel when addressing customer concerns. These skills are crucial for ensuring efficient resolution of issues and maintaining customer satisfaction in a support environment.

How does a support associate typically collaborate with other departments to resolve customer issues?

Support Associates frequently work alongside teams such as Technical Support, Sales, and Product Development to resolve customer inquiries efficiently. When faced with complex issues, they escalate cases to specialized teams, ensuring customers receive accurate and timely solutions. Regular communication and updates with these departments are essential, making teamwork and clear documentation key parts of the role. This cross-functional collaboration not only helps customers but also provides Support Associates with valuable exposure to different areas of the company.

What is the difference between Support Associate vs Customer Service Representative?

AspectSupport AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, retail, technical support, healthcare settingsCall centers, retail stores, online support channels
Employer & Industry UsageTech companies, retail, healthcare, telecommunicationsRetail, telecom, banking, hospitality

Support Associates and Customer Service Representatives often perform similar roles in assisting customers. Support Associates may focus more on technical or product-specific support, while Customer Service Representatives handle general inquiries and service issues. Both roles require strong communication skills and are vital in customer-facing industries.

What are the most commonly searched types of Support jobs in Roanoke, VA?

The most popular types of Support jobs in Roanoke, VA are:

What cities near Roanoke, VA are hiring for Support Associate jobs?

Cities near Roanoke, VA with the most Support Associate job openings:

Infographic showing various Support Associate job openings in Roanoke, VA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,937 per year, or $19.2 per hour.

Data Analyst Supporting the US Attorney's Office

Forfeiture Support Associates

Roanoke, VA

Full-time

Medical, Dental, Vision, Life

Posted 15 days ago

Job description

Be a part of the nationwide law enforcement initiative that removes the tools of crime from criminal organizations, depriving wrongdoers of proceeds from their crime and impacting the infrastructure of criminal enterprises.

FSA Federal (FSA) is focused on delivering unsurpassed services in support of law enforcement and homeland security. We currently have a vacancy for a Data Analyst. In this role, you will be supporting the overall mission of the United States Attorney's Office (USAO).If you are looking for a meaningful, mission driven career, Join FSA!

Responsibilities

  • Receives, gathers, analyzes, and organizes information from multiple sources.
  • Ensures completeness of received information and reconciles inconsistencies.
  • Accurately enters required data into one or more databases, documents, or spreadsheets.
  • Establishes and maintains physical files.
  • Keeps track of case file status in order to ensure compliance with established deadlines.
  • Coordinates requests for additional information as needed.
  • Selects relevant information from a variety of sources in order to prepare documents, reports, summaries, and replies to inquiries, ensuring accuracy and proper format of the information provided.
  • Performs word processing relevant to case.
  • Provides accurate and timely status updates.
  • Performs other duties as assigned.

Requirements

  • High School diploma or GED, Undergraduate degree preferred
  • Ability to grasp and understand the organization and functions of the customer
  • Meticulous data entry skills
  • Excellent communication skills; oral and written
  • Competence to review, interpret, and evaluate complex legal and non-legal documents
  • Attention to detail and the ability to read and follow directions is extremely important
  • Strong organizational and prioritization skills
  • Experience with the Microsoft Office suite of applications (Excel, PowerPoint, Word) and other common software applications, to include databases, intermediate skills preferred
  • Proven commitment and competence to provide excellent customer service; positive and flexible
  • Ability to work in a team environment and maintain a professional disposition
  • One-year experience in asset forfeiture or a field related to law enforcement (includes legal and military experience) Preferred

This position requires U.S. Citizenship and a 7 (or 10) year minimum background investigation

Agency Overview

The United States Attorney's Office (USAO) serves as the nation's principal litigators under the direction of the Attorney General. The Asset Forfeiture Section at USAO is responsible for the prosecution of both criminal and civil actions against property used or acquired during illegal activity.

Benefits Overview

At FSA Federal, we recognize the diverse needs of our employees and strive to provide an excellent package to help meet those needs. Comprehensive benefits are offered with greater choice and flexibility to support your health, work-life balance, and professional growth. A package providing employee only coverage can be built around our basic plans at $0 employee cost for: Medical, Dental, Vision, Term Life Insurance, Accidental Death & Dismemberment Insurance, Short-Term Disability, and Employee Assistance Program. For more information, click here.

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