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Support Associate Jobs in Roanoke, VA (NOW HIRING)

Belk

Support Associate - Full Time - Valley View

Roanoke, VA · On-site

$16.75 - $21.50/hr

The Operations Team Associate drives sales and delivers a positive customer experience by ... This role executes outbound merchandise activities, supports facilities maintenance, and maintains ...

Belk

Support Flex Associate

Christiansburg, VA · On-site

$15.75 - $20.25/hr

The Support Flex Associate drives sales and delivers a positive customer experience by processing inbound truck deliveries accurately and efficiently, ensuring new merchandise is customer ready. This ...

New

Belk

Support Flex Associate

Christiansburg, VA · On-site

$15.75 - $20.25/hr

The Support Flex Associate drives sales and delivers a positive customer experience by processing inbound truck deliveries accurately and efficiently, ensuring new merchandise is customer ready. This ...

New

Home Depot

Store Support

Christiansburg, VA · On-site

$13.75 - $17.25/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Roanoke, VA · On-site

$15 - $17/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Roanoke, VA · On-site

$15 - $17/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Roanoke, VA · On-site

$14.75 - $18.50/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Roanoke, VA · On-site

$14.75 - $18.50/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Christiansburg, VA · On-site

$15 - $17/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

IntelliPro Group Inc.

IT Support Specialist

Salem, VA · On-site

$29/hr

Client Support Associate / IT Support Specialist Duration: 3 Months + (Possible Extension) Pay Rate: $29.00 /hr on W2 Location: Salem, VA Schedule: M-F, 8am-5pm. 2 days out of the week will be 10am ...

IntelliPro Group Inc.

IT Support Specialist

Salem, VA · On-site

Client Support Associate / IT Support Specialist Duration: 3 Months + (Possible Extension) Pay Rate: $29.00 /hr on W2 Location: Salem, VA Schedule: M-F, 8am-5pm. 2 days out of the week will be 10am ...

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Support Associate information

See Roanoke, VA salary details

$9

$19

$28

How much do support associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for support associate in Roanoke, VA is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.77 per hour, depending on experience, location, and employer.

What is a support associate?

Support Associates are professionals who assist customers or internal teams by resolving issues, answering inquiries, and providing guidance on products or services. They typically work in customer service departments, help desks, or technical support centers. Their main goal is to ensure customer satisfaction and facilitate smooth operations by addressing problems promptly and effectively. Support Associates may communicate with clients via phone, email, chat, or in person, depending on the organization and industry.

What are the key skills and qualifications needed to thrive as a support associate?

To thrive as a Support Associate, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with help desk software, ticketing systems, and common office applications is typically required. Patience, clear communication, and a positive attitude help you excel when addressing customer concerns. These skills are crucial for ensuring efficient resolution of issues and maintaining customer satisfaction in a support environment.

How does a support associate typically collaborate with other departments to resolve customer issues?

Support Associates frequently work alongside teams such as Technical Support, Sales, and Product Development to resolve customer inquiries efficiently. When faced with complex issues, they escalate cases to specialized teams, ensuring customers receive accurate and timely solutions. Regular communication and updates with these departments are essential, making teamwork and clear documentation key parts of the role. This cross-functional collaboration not only helps customers but also provides Support Associates with valuable exposure to different areas of the company.

What is the difference between Support Associate vs Customer Service Representative?

AspectSupport AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, retail, technical support, healthcare settingsCall centers, retail stores, online support channels
Employer & Industry UsageTech companies, retail, healthcare, telecommunicationsRetail, telecom, banking, hospitality

Support Associates and Customer Service Representatives often perform similar roles in assisting customers. Support Associates may focus more on technical or product-specific support, while Customer Service Representatives handle general inquiries and service issues. Both roles require strong communication skills and are vital in customer-facing industries.

What are the most commonly searched types of Support jobs in Roanoke, VA?

The most popular types of Support jobs in Roanoke, VA are:

What cities near Roanoke, VA are hiring for Support Associate jobs?

Cities near Roanoke, VA with the most Support Associate job openings:

Infographic showing various Support Associate job openings in Roanoke, VA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,937 per year, or $19.2 per hour.

Treasury Support Associate

Virginia Credit Union

Roanoke, VA • On-site

$55K - $66K/yr

Full-time

Re-posted 20 days ago

Job description

Job Description:

1 position based in either Richmond, Roanoke or Charlottesville

Primary Function:


The Treasury Support Associate (TSA) provides a variety of support functions to both the treasury management sales, implementation, maintenance and issue resolution processes. Partners directly with the Treasury Sales Officer (TSO) to understand business member's needs and expectations and ensure that their support needs and service levels are continuously met. The TSA is also the first point of contact for all standard requests submitted to the treasury team from front line associates. The TSA will also partner with the Transaction Operations group to conduct maintenance and issue resolution of existing services.

Essential Duties and Responsibilities:

  • Manages incoming sales referrals and inquiries from all frontline associates

  • Prepare any forms necessary for the implementation of new services or maintenance requests

  • Facilitate the signing and collection of agreements required for the setup of new services

  • Perform setup specific functions related to all treasury services

  • Member training of all treasury services to include Business Online Banking

  • Responds to Treasury Services mailbox incoming servicing and issue inquires, Business Online Banking secure messages and sales opportunities

  • Maintains various daily, weekly and monthly reports and associated report driven tasks

  • May perform other duties as assigned

Services MBS managed relationships:

  • Assists TSO in the management of deposit accounts.

  • Performs all deposit account functions to include opening, maintenance and general inquiries for MBS managed clients

  • First point of MBS client contact for any treasury service related inquires.

  • Handles MBS client requests for information and resolves problems promptly. Involves TSO only when needed.

  • MBS client training of all treasury services to include Business Online Banking

  • Coordinates with internal Member Business Services partners' referral opportunities

  • Helps develop long-term solutions for business members to ensure business member and account retention.

Performs office support functions:

  • Assists other support for the TSO as directed.

  • Types letters, memos, etc. as needed.

  • Participates in special projects as requested.

  • Accurately perform all Bank Secrecy Act (BSA) and OFAC functions related to opening accounts, account maintenance changes, OFAC verification, reporting suspicious activity to the Security Department, and completing all required training.

  • Other duties may be required and assigned by the Director.

Prerequisites for Job:

  • A minimum of 4 years in a business banking role, at least two of which are deposit account management or treasury services related role.

Knowledge:

  • Familiar with business deposit products

  • Overall knowledge of financial products and services

  • Understands a business structure and business cash management needs

  • Experience in being on a team with direct customer/member relationships

  • Prior experience in servicing business relationships

  • Experience working with various finance roles of a business

  • Will maintain a working knowledge of the current treasury products offered

Skills:

  • Strong written and verbal communication skills

  • Strong problem solving and analytical skills

  • Must be accurate and detail oriented

  • Must have the ability to work independently as well as with a team

  • Must be able to multitask and work in a fast-paced environment

  • Proficient in using Microsoft Office applications

  • Proficient with various virtual meeting applications

  • Must be able to work with a sense of urgency

Minimum Education and Experience:

  • College degree is preferred

  • Sufficient demonstrated experience with results in areas of responsibility may substitute for educational requirements

Salary range: $55,000 - $66,000

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