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Support Associate Jobs in Gaithersburg, MD (NOW HIRING)

PHPSS

Records Support Associate Level I

Washington, DC · On-site

$22/hr

Contract Supervisor Records Support Associate Level I About Xtreme Solutions XSI is a leading provider of information technology and professional services known for outstanding service delivery in a ...

Cetera Investors

Sales Support Associate

Silver Spring, MD · On-site

$17.50 - $22.75/hr

This role supports the Registered Financial Services Sales Representative's business with day-to-day administrative assistance while enhancing the service experience of clients*. *This role requires ...

Robert Half

Client Team Support Associate

Mclean, VA · On-site

$24.70 - $28.60/hr

We are looking for a detail-oriented Client Team Support Associate to provide high-level administrative support within a fast-paced mortgage company environment in McLean, Virginia. This Long-term ...

Cetera Investors

Sales Support Associate

Silver Spring, MD · On-site

$17.50 - $22.75/hr

This role supports the Registered Financial Services Sales Representative's business with day-to-day administrative assistance while enhancing the service experience of clients*. *This role requires ...

kgs

Records Support Associate II

Washington, DC · On-site

Kadiak, LLC, a Koniag Government Services company , is seeking a Records Support Associate II with a Secret clearance to support Kadiak and our government customer in Washington, DC. This position is ...

kgs

Records Support Associate II

Washington, DC

Kadiak, LLC, a Koniag Government Services company , is seeking a Records Support Associate II with a Secret clearance to support Kadiak and our government customer in Washington, DC. This position is ...

Primark

Operations Support Associate

Arlington, VA · On-site

$17.88/hr

As the in-store Operations Support colleague, you will support the Store Manager and the Environmental Health & Safety (EHS) Lead with store operational and EHS task. In this role, you will act as ...

Tapestry, Inc.

Sales Support Associate III

Hanover, MD · On-site

$17 - $22/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting ...

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All JobsSupport Associate JobsSupport Associate Jobs in Gaithersburg, MD

Support Associate information

See Gaithersburg, MD salary details

$10

$21

$30

How much do support associate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for support associate in Gaithersburg, MD is $21.14, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $22.84 per hour, depending on experience, location, and employer.

What is a support associate?

Support Associates are professionals who assist customers or internal teams by resolving issues, answering inquiries, and providing guidance on products or services. They typically work in customer service departments, help desks, or technical support centers. Their main goal is to ensure customer satisfaction and facilitate smooth operations by addressing problems promptly and effectively. Support Associates may communicate with clients via phone, email, chat, or in person, depending on the organization and industry.

What are the key skills and qualifications needed to thrive as a support associate?

To thrive as a Support Associate, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with help desk software, ticketing systems, and common office applications is typically required. Patience, clear communication, and a positive attitude help you excel when addressing customer concerns. These skills are crucial for ensuring efficient resolution of issues and maintaining customer satisfaction in a support environment.

How does a support associate typically collaborate with other departments to resolve customer issues?

Support Associates frequently work alongside teams such as Technical Support, Sales, and Product Development to resolve customer inquiries efficiently. When faced with complex issues, they escalate cases to specialized teams, ensuring customers receive accurate and timely solutions. Regular communication and updates with these departments are essential, making teamwork and clear documentation key parts of the role. This cross-functional collaboration not only helps customers but also provides Support Associates with valuable exposure to different areas of the company.

What is the difference between Support Associate vs Customer Service Representative?

AspectSupport AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, retail, technical support, healthcare settingsCall centers, retail stores, online support channels
Employer & Industry UsageTech companies, retail, healthcare, telecommunicationsRetail, telecom, banking, hospitality

Support Associates and Customer Service Representatives often perform similar roles in assisting customers. Support Associates may focus more on technical or product-specific support, while Customer Service Representatives handle general inquiries and service issues. Both roles require strong communication skills and are vital in customer-facing industries.

What are the most commonly searched types of Support jobs in Gaithersburg, MD?

The most popular types of Support jobs in Gaithersburg, MD are:

What cities near Gaithersburg, MD are hiring for Support Associate jobs?

Cities near Gaithersburg, MD with the most Support Associate job openings:

Infographic showing various Support Associate job openings in Gaithersburg, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,973 per year, or $21.1 per hour.

Operational Support Associate (Remote)

Rockville, MD • Remote

Montage Marketing Group
11 - 50 employees
Learn more about Montage Marketing Groupexternal

$26/hr

Part-time

Posted 17 days ago

Job description

Are you an experienced customer support professional with a strong background in ServiceNow? Are you known for professional, efficient, and proactive resolution of customer concerns and inquiries? Do you thrive in fast-paced, high-volume, team-oriented environments? Montage Marketing Group wants you!
Montage is looking for part-time Operational Support Desk Associates to support a federal government contract. These support roles ensure timely, professional, and participant-focused responses to grant research fellowship stakeholders in a ticketing system environment.
This is a part-time, remote position for those residing in: Virginia, Maryland, Washington D.C., Arizona, Delaware, Florida, Georgia, Illinois, New York, North Carolina, Texas, or West Virginia. The anticipated hourly rate for this role is $26.00.
About Montage Marketing Group
Montage Marketing Group is an award-winning marketing firm focused on making connectionsand making a difference. Our people are innovators and co-creators, visionaries, and hard-working change makers. Our purpose is to make connections with people, to get them to stop and think, to feel and act. Proven experts in engagement, outreach, communication, event planning, and experiential design, we're a third party-certified woman business enterprise, and a member of the US Small Business Administration's 8(a) program.

Summary

The Operational Support Desk Associate is the first point of contact grant applicants, reviewers, and other parties engage with to resolve any application questions or concerns. This role is responsible for facilitating efficient evaluation of customer inquiries, resolving any knowledge-related questions, and referring grant applicants to the IT service desk for any technical issues. Adhering to prescribed scripts, templates, and approved communication copy, Operational Support Desk Associates deliver consistent, efficient responses in a production volume environment.

Responsibilities

Service Delivery

  • Serve as the first-line support for all public grant application and review process inquiries.
  • Demonstrate professional, respectful, and empathetic communication in evaluating and resolving customer inquiries.
  • Record and track all interactions and resolutions in ServiceNow for transparency, continuity, and reporting purposes.
  • Identify and escalate tickets that require specialized support to the appropriate Lead or internal IT team member, in alignment with established processes and policies.
  • Follow and comply with processing standard operating procedures.
  • Closely assesses ticket inquiries, paying close attention to specific details to ensure the proper canned response is provided, or necessary escalation workflow is followed.

Time Management

  • Demonstrates strong commitment to program SLAs by ensuring timely, high-quality resolution of tickets upon first contact.
  • Proactively communicates with Lead and Manager when ticketing volume challenges arise; takes personal ownership of efficient ticket resolution.
  • Knowledge Management
  • Continually builds knowledge and understanding of grant program and application process, leveraging all available resources to prioritize first contact resolution.
  • Identifies opportunities to improve existing knowledge base resources, operational workflows, and communicates suggestions to Lead and Manager.
  • Stays informed about changes to grant programs, application portals, or policies to ensure accurate and up-to-date support.

Team Orientation

  • Remains open and responsive to feedback and coaching from peers, Lead, Manager, and client team.
  • Exercises a team-orientation to workload, proactively seeking out additional ticketing assignments to balance volume and ensure team achievement of SLAs.
  • Coordinates with Lead, Manager, and internal client team to relay feedback and resolve systemic issues.
  • Support development of weekly reports outlining topics and types of inquiries information and timeliness of responses to the client.


Required Qualifications:

  • 1-3 years of experience in a virtual customer or client support environment.
  • Experience utilizing ticketing systems such as ServiceNow, Zendesk, or similar.
  • Excellent written communication skills.
  • Ability to obtain Public Trust with a federal government agency.

Preferred Qualifications:

  • Federal, state, or local government contracting experience.
  • Previous experience supporting higher education, educational grants, science, or technology-related fields.