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Support Associate Jobs in Detroit, MI (NOW HIRING)

Doeren Mayhew

Client Support Associate

Troy, MI · On-site

$16.50 - $22.75/hr

DM Payroll Solutions is seeking a Client Support Associate in our Troy, Michigan office. Responsibilities: * Enter, update, and maintain payroll, employee, tax, deduction, benefit, and client ...

CGI Inc.

Passport Support Associate III

Detroit, MI · On-site

$21.94/hr

Find similar career opportunities Passport Support Associate III Category: Administration Main location: United States, Michigan, Detroit Position ID:J1225-2225 Employment Type: Full Time Position ...

Xerox

Software Technical Support Associate

Novi, MI · Hybrid

Work closely with the TISM, Account Mgr, and Account Associates to consult, design, implement, and support hardware/software solutions required by Client Operations' contracts * As a shared resource ...

Kelley Brothers LC

Operations Support Associate

Livonia, MI · On-site

$16.50 - $19/hr

This role supports the entire operation and includes: * Organizing and managing materials * Receiving and staging parts * Making frequent trips to supply houses and vendors * Delivering or picking up ...

Tapestry, Inc.

Sales Support Associate III

Troy, MI · On-site

$16 - $20.75/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting ...

Tapestry, Inc.

Sales Support Associate III

Auburn Hills, MI · On-site

$16 - $20.75/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting ...

Tapestry, Inc.

Sales Support Associate III

Auburn Hills, MI · On-site

$16 - $20.75/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting ...

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All JobsSupport Associate JobsSupport Associate Jobs in Detroit, MI

Support Associate information

See Detroit, MI salary details

$9

$19

$28

How much do support associate jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for support associate in Detroit, MI is $19.37, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $20.96 per hour, depending on experience, location, and employer.

What is a support associate?

Support Associates are professionals who assist customers or internal teams by resolving issues, answering inquiries, and providing guidance on products or services. They typically work in customer service departments, help desks, or technical support centers. Their main goal is to ensure customer satisfaction and facilitate smooth operations by addressing problems promptly and effectively. Support Associates may communicate with clients via phone, email, chat, or in person, depending on the organization and industry.

What are the key skills and qualifications needed to thrive as a support associate?

To thrive as a Support Associate, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with help desk software, ticketing systems, and common office applications is typically required. Patience, clear communication, and a positive attitude help you excel when addressing customer concerns. These skills are crucial for ensuring efficient resolution of issues and maintaining customer satisfaction in a support environment.

How does a support associate typically collaborate with other departments to resolve customer issues?

Support Associates frequently work alongside teams such as Technical Support, Sales, and Product Development to resolve customer inquiries efficiently. When faced with complex issues, they escalate cases to specialized teams, ensuring customers receive accurate and timely solutions. Regular communication and updates with these departments are essential, making teamwork and clear documentation key parts of the role. This cross-functional collaboration not only helps customers but also provides Support Associates with valuable exposure to different areas of the company.

What is the difference between Support Associate vs Customer Service Representative?

AspectSupport AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, retail, technical support, healthcare settingsCall centers, retail stores, online support channels
Employer & Industry UsageTech companies, retail, healthcare, telecommunicationsRetail, telecom, banking, hospitality

Support Associates and Customer Service Representatives often perform similar roles in assisting customers. Support Associates may focus more on technical or product-specific support, while Customer Service Representatives handle general inquiries and service issues. Both roles require strong communication skills and are vital in customer-facing industries.

What are the most commonly searched types of Support jobs in Detroit, MI?

The most popular types of Support jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for Support Associate jobs?

Cities near Detroit, MI with the most Support Associate job openings:

Infographic showing various Support Associate job openings in Detroit, MI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,239 per year, or $17.9 per hour.

Client Support Associate

Troy, MI • On-site

Doeren Mayhew
Accounting Services • 201 - 500 employees
Learn more about Doeren Mayhewexternal

$16.50 - $22.75/hr

Full-time

Posted 7 days ago

Job description

Headquartered in Troy, Michigan, DM Payroll Solutions is a leading payroll and workforce management service provider serving local businesses for more than 60 years. Going beyond delivering traditional payroll, we put our passion into action to help transform the way companies hire, develop, oversee and pay their employees using an intuitive, single-point-of-contact software to drive efficiencies. DM Payroll Solutions is changing the face of payroll services, and that is only made possible by hiring employees with a commitment to service and a passion for customer satisfaction. If you are looking for a new career opportunity at a company you can grow with, come find your calling with us! You'll benefit from competitive compensation, ongoing career support and an engaging work environment.
DM Payroll Solutions is seeking a Client Support Associate in our Troy, Michigan office.
Responsibilities:
  • Enter, update, and maintain payroll, employee, tax, deduction, benefit, and client information accurately within payroll software.
  • Configure software database.
  • Review data for completeness, accuracy, and compliance with established procedures.
  • Process client-submitted payroll information and identify missing, inconsistent, or questionable data.
  • Receive, document, prioritize, and respond to client issues, questions, and software-related requests.
  • Troubleshoot basic payroll software issues and escalate complex matters.
  • Maintain detailed records of client communications, issue status, resolutions, and follow-up activities.
  • Conduct software demonstrations and assist clients with system setup, navigation, and routine payroll tasks.
  • Perform clerical and administrative duties, including filing, scanning, data organization, document preparation, and record maintenance.
  • Assist with data audits, quality-control reviews, software testing, and implementation activities.
  • Protect confidential payroll, employee, financial, and client information.
  • Collaborate with internal teams to ensure client needs are addressed accurately and promptly.
  • Perform other related duties as assigned.

Qualifications:
  • High school diploma or equivalent required; associate degree or additional coursework in business, accounting, human resources, or a related field preferred.
  • 1-3 years of experience in payroll, data entry, customer service, office administration, or software support preferred.
  • Strong attention to detail and commitment to accuracy.
  • Ability to handle confidential and sensitive information appropriately.
  • Proficiency with Microsoft Office.
  • Ability to learn and navigate payroll, accounting, or business software systems.
  • Strong written and verbal communication skills.
  • Customer-service-oriented approach with the ability to remain professional and patient when resolving client concerns.
  • Ability to explain technical or software-related information clearly to individuals with varying levels of experience.
  • Strong organizational and time-management skills.
  • Ability to manage multiple priorities and meet deadlines.
  • Effective problem-solving and critical-thinking skills.
  • Ability to work independently and collaboratively in a team environment.

DM Payroll Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or any other status protected by law.

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