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Support Analyst Jobs in Spring, TX (NOW HIRING)

As a Production Support/SRE Analyst, you will play a vital role in enterprise technology and support technical systems and processes relied upon by other teams. Responsibilities : • Play a vital ...

Trading Floor IT Support Analyst Houston, TX | Hybrid, 2 to 3 days onsite per week | Contract $50 to $54 per hour We're hiring a Trading Floor IT Support Analyst for a long-term contract opportunity ...

... analysis of systems hardware and software and related infrastructure. Responsible for providing on-site support, unsupervised on-call support, via a rotating team schedule including after-hours ...

... analysis of systems hardware and software and related infrastructure. Responsible for providing on-site support, unsupervised on-call support, via a rotating team schedule including after-hours ...

The Lead GIS Support Analyst is a senior technical role responsible for the stability, performance, and reliability of the enterprise GIS environment. This position focuses on ArcGIS Enterprise ...

Sales Support Analyst Location: Houston, TX, 77002 Duration: Long Term Contract Position Specific Description We are seeking a Sales Support Analyst who has a passion for making a difference in the ...

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How much do support analyst jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for support analyst in Spring, TX is $27.92, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $33.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What Is a Support Analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

What are some common challenges faced by Support Analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.

What are Support Analysts?

Support Analysts are professionals who provide technical assistance and troubleshooting for software, hardware, or IT systems within an organization or to external clients. They diagnose issues, resolve user problems, and often act as the first point of contact for technical support. Support Analysts may also document problems, offer solutions, and escalate complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly and efficiently for users.
What job categories do people searching Support Analyst jobs in Spring, TX look for? The top searched job categories for Support Analyst jobs in Spring, TX are:
What cities near Spring, TX are hiring for Support Analyst jobs? Cities near Spring, TX with the most Support Analyst job openings:
Infographic showing various Support Analyst job openings in Spring, TX as of June 2026, with employment types broken down into 4% As Needed, 8% Full Time, 84% Part Time, and 4% Temporary. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution, with an average salary of $58,075 per year, or $27.9 per hour.
Business Decision Support Analyst - AMERICAS

Business Decision Support Analyst - AMERICAS

Air Products and Chemicals, Inc.

Houston, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago


Air Products rating

9.3

Company rating: 9.3 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

2nd of 89 rated chemical manufacturers


Job description

At Air Products, we reimagine what's possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together - where every voice is heard and everyone knows they belong and matter - we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.
Reimagine What's Possible
We are seeking a Business Decision Support Analyst for our Americas Business Decision Support team located at our Houston, TX office. This position requires less than 10% domestic travel.
The role will support a single subregion within the Americas segment depending on business needs and is a critical position in Air Products' Financial Planning and Analysis organization providing support to the management team. Operations include hydrogen, oxygen, nitrogen pipeline supply networks, onsite production facilities, and merchant distribution activities selling to thousands of customers.
What's In It for You:
At Air Products we foster a culture of inclusion where every voice is heard, and everyone feels they belong and matter. Additionally, we offer competitive pay and great benefits for our employees. Check out some of our benefits below!
  • Affordable Medical, Dental and Vision Insurance (day 1 of employment)
  • 401k with 100% vested company core and match
  • Paid Vacation, holidays + sick time
  • Paid Parental leave (Up to 8 weeks)
  • Backup Child and Adult Care benefit
  • Adoption assistance
  • Flexible spending accounts (medical, dependent daycare)
  • Life Insurance (AD&D- Paid for by Air Products), Supplemental AD&D
  • Legal Plan & Identity theft coverage
  • EAP (Employee Assistance Program)
  • Many more supplemental benefits available

Required Skills:
  • Complete month-end close operational analysis of the subregion business including understanding and presenting results, identifying major factors/variances, and translating the data into concise and actionable information
  • Support the development of monthly and quarterly financial forecasts, annual operating plans, and capital expenditure forecast and reporting
  • Liaise with teams across Air Products and provide decision support for the analysis of new and existing business opportunities
  • Lead, analyze and provide detailed actionable insights into the Sub-Region's operating cash flow and balance sheet performance
  • Provide capital investment decision support. Must be comfortable with discounted cash flow (DCF) analysis yielding Net Present Value (NPV), Internal Rate of Return (IRR), and Return on Investment (ROI) valuation analysis metrics
  • Leads process changes cross and/or multi-functionally using the DMAIC methodology and related improvement tools
  • Build partnerships with business and operations teams to support and coordinate business strategy development, profitability improvement efforts, customer profitability measures, forecasting and best practice sharing

Minimum Hiring Requirements:
  • Finance, accounting, or Business bachelor's degree
  • 3+ years of experience in finance, technical, and/or quantitative roles
  • Ability to explain advanced, complex, or non-standard accounting concepts to a multi-functional audience

Preferred Qualities:
  • MBA
  • Knowledge of SAP or similar ERP systems, with SAP R3, Analysis for Excel and BPC
  • Advanced Excel skills; experience with data modeling and visualization tools is a plus

Join Air Products, where we proudly value the skills, dedication, and leadership that veterans bring to the table. As a veteran-friendly organization, we actively encourage and welcome veterans to apply for various roles within our company. We recognize the unique strengths and experiences that veterans contribute, and we foster a workplace that honors your service while providing a platform for professional growth.
#LI-LA1
Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what's possible and generate a cleaner future for our customers, our communities, and the world.
We are an Equal Opportunity Employer (U.S.). You will receive consideration for employment without regard to race, color, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status.
Air Products is committed to working with and providing a reasonable accommodation to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail us at talent@airproducts.com. General application status inquiries are not answered by this mailbox rather you'll receive an e-mail directly from our Career Center and/or the Talent Acquisition Specialist.

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