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Support Analyst Jobs in Spring, TX (NOW HIRING)

ARES Corporation

Desktop Support Analyst

Houston, TX

$22.25 - $29.75/hr

The Desktop Support Analyst plays a critical role by directly supporting all team members, providing timely and quality desktop hardware, software and mobile device troubleshooting, employing a high ...

Addison Group

IT Support Analyst

Houston, TX · On-site

$50K - $52K/yr

Role: IT Support Analyst Location : Houston, TX Pay Range: $50,000- $52,000 / year Benefits: This position is eligible for medical, dental, vision and 401(k). Overview Our team is seeking an ...

Addison Group

IT Support Analyst

Houston, TX

$50K - $52K/yr

Role: IT Support Analyst Location : Houston, TX Pay Range: $50,000- $52,000 / year Benefits: This position is eligible for medical, dental, vision and 401(k). Overview Our team is seeking an ...

CareOne

Desktop Support Analyst - CS

Houston, TX · On-site

$21 - $28/hr

Now Hiring - Desktop Support Analyst - The Desktop Support Analyst will be responsible for, but not limited to: * Identify, diagnose, and resolve Level 1 IT problems related to personal computer ...

CareOne

Desktop Support Analyst - CS

Houston, TX · On-site

$21 - $28/hr

Now Hiring - Desktop Support Analyst - The Desktop Support Analyst will be responsible for, but not limited to: * Identify, diagnose, and resolve Level 1 IT problems related to personal computer ...

CareOne

Desktop Support Analyst - CS

Houston, TX · On-site

$22.25 - $29.75/hr

Now Hiring - Desktop Support Analyst - The Desktop Support Analyst will be responsible for, but not limited to: * Identify, diagnose, and resolve Level 1 IT problems related to personal computer ...

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Support Analyst information

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$13

$27

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How much do support analyst jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for support analyst in Spring, TX is $27.92, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $33.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What Is a Support Analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

What are some common challenges faced by Support Analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.

What are Support Analysts?

Support Analysts are professionals who provide technical assistance and troubleshooting for software, hardware, or IT systems within an organization or to external clients. They diagnose issues, resolve user problems, and often act as the first point of contact for technical support. Support Analysts may also document problems, offer solutions, and escalate complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly and efficiently for users.
More about Support Analyst jobs
What job categories do people searching Support Analyst jobs in Spring, TX look for? The top searched job categories for Support Analyst jobs in Spring, TX are:
What cities near Spring, TX are hiring for Support Analyst jobs? Cities near Spring, TX with the most Support Analyst job openings:
Support Analyst jobs near you
Infographic showing various Support Analyst job openings in Spring, TX as of June 2026, with employment types broken down into 4% As Needed, 8% Full Time, 84% Part Time, and 4% Temporary. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution, with an average salary of $58,075 per year, or $27.9 per hour.
Desktop Support Analyst

Desktop Support Analyst

ARES Corporation

Houston, TX

$22.25 - $29.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

The Desktop Support Analyst plays a critical role by directly supporting all team members, providing timely and quality desktop hardware, software and mobile device troubleshooting, employing a high degree of customer service, technical expertise and responsiveness.

Responsibilities include:

  • Complete software installs, upgrades, and adhoc project activity.
  • Setup and support desktop/laptop/tablets/printers.
  • Monitor Helpdesk system for inbound issues.
  • Handle immediate need activities such as video conferencing setups, loan pool, software licenses and VIP support
  • Provide Remote support to off site users
  • Ensure all issues are logged and documented in the Helpdesk system
  • Quickly and professionally assess issues, and take steps to resolve
  • Escalate and refer unresolved issues to other team members when appropriate
  • Investigate faults relating to desktop applications and their configuration, identify and implement appropriate solutions.

Minimum Requirements:

  • The ideal candidate will have excellent oral and written skills with a working knowledge of Microsoft office products, and an interest in working within an IT organization.
  • Candidate must also be able to coordinate multiple tasks successfully.
  • Candidate should have experience with Windows and Mac support.

Preferred Qualifications:

  • Candidate must have at experience in a customer support, help desk, or application support position. 
  • Experience should include developing and following I.T. procedures and/or work instructions

Education and Relevant Work Experience: 

  • A BS/BA degree in an information technology field related field or equivalent experience in related field.

ARES Benefits:

ARES offers a competitive compensation and benefit package. Full time employees may participate in:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • HSA/FSA Accounts
  • Life & Disability Insurance
  • Critical Illness & Accident Insurance
  • ESOP 
  • 401(k) Plan
  • Paid Time Off & Holidays

ARES is an equal opportunity employer and complies with E-Verify. We believe in hiring a diverse workforce and fostering an inclusive culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. ARES shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a).

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