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Support Account Manager Jobs in Toronto, ON (NOW HIRING)

VML

Account Manager

Toronto, ON · On-site

Client Support: * Serve as a primary point of contact for assigned client. The Account Manager will play a key role in supporting client relationships, executing campaign initiatives, and ensuring ...

DAC Group

Account Manager

Toronto, ON · On-site

The Account Manager's responsibilities include maintaining a thorough knowledge of our business and ... Provide ongoing support to the account team that will enhance their relationships with their day-to ...

DAC Group

Senior Account Manager

Toronto, ON · On-site

The Senior Account Manager's responsibilities include maintaining a thorough knowledge of our ... Provide ongoing support to the account team that will enhance their relationships with their day-to ...

Jack Morton Worldwide

Account Manager

Oakville, ON · Hybrid

Guide and support Account Managers and Coordinators, sharing best practices and fostering skill growth. * Promote a culture of collaboration and accountability across teams. * Assist in onboarding ...

Td

Account Manager I

Burlington, ON · On-site

CA$98/hr

As an Account Manager, you will apply your skills in a collaborative and team-driven environment ... You will support Account Executives with developing and implementing marketing support and ...

Netagen

Account Manager

Toronto, ON · On-site

At Netagen, Account Managers play a visible role in helping clients get lasting value from ... Develop and execute account plans for key clients to support long-term growth, retention, and ...

WCD Global Inc

Account Manager

Woodbridge, ON · On-site

CA$55K/yr

The Account Manager will be responsible for managing and growing relationships with existing ... Provide customers with accurate product information, pricing, availability, and general support.

Black & McDonald Limited

Account Manager

Markham, ON · On-site

Career Opportunity ACCOUNT MANAGER Greater Toronto Area, ON BUILD YOUR CAREER AT BLACK & MCDONALD ... Support the transition of sold opportunities into operational execution. COMPETENCY REQUIREMENTS ...

Black & McDonald Limited

Account Manager

Markham, ON · On-site

Career Opportunity ACCOUNT MANAGER Greater Toronto Area, ON BUILD YOUR CAREER AT BLACK & MCDONALD ... Support the transition of sold opportunities into operational execution. COMPETENCY REQUIREMENTS ...

New

Jack Morton Worldwide

Account Manager

Oakville, ON

CA$250K - CA$500K/yr

An Account Manager supports Impact XM Account Directors on the strategic aspect of the client relationship and drives the tactical aspects of all project deliverables. The Account Manager takes all ...

Spiria

Account Manager

Toronto, ON · On-site

CA$84/hr

We are looking for an Account Manager who will play a key role in developing strong, lasting, trust ... AI Notice Our recruitment tools use AI to support the initial screening of applications, without ...

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All JobsSupport Account JobsSupport Account Manager JobsSupport Account Manager Jobs in Toronto, ON

Support Account Manager information

See Toronto, ON salary details

$22.9K

$49.2K

$91.1K

How much do support account manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for support account manager in Toronto, ON is $49,249.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,742.00 and $55,351.00 per year, depending on experience, location, and employer.

What is a support account manager?

Support Account Managers are professionals who act as the primary point of contact between a company and its clients, ensuring that clients receive high-quality technical support and service. They are responsible for managing client relationships, addressing technical issues, and coordinating with internal teams to resolve problems efficiently. Support Account Managers help clients maximize the value of the company's products or services by providing guidance, proactive support, and personalized solutions tailored to each client's needs.

What skills and qualifications are needed to be a support account manager?

To thrive as a Support Account Manager, you need a strong background in customer service, technical troubleshooting, and account management, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems like Salesforce, ticketing platforms, and industry-specific software as well as ITIL certifications are typically valuable. Exceptional communication, relationship-building, and problem-solving skills help you effectively address client needs and foster trust. These skills are crucial for ensuring customer satisfaction, retaining key accounts, and driving long-term business success.

How does a support account manager collaborate with technical and non-technical teams to resolve customer issues?

Support Account Managers act as a bridge between customers and internal teams, working closely with technical engineers to address complex issues while also communicating updates and solutions to clients in a clear, business-focused manner. They often facilitate meetings, coordinate escalations, and ensure all stakeholders are aligned on priorities and progress. This role requires strong cross-functional collaboration skills, as you'll need to translate technical details for non-technical audiences and advocate for customer needs internally. Successful Support Account Managers are proactive communicators who excel at managing expectations and fostering positive relationships across departments.

What is the difference between Support Account Manager vs Customer Success Manager?

AspectSupport Account ManagerCustomer Success Manager
Primary FocusHandling support issues, technical troubleshooting, maintaining client satisfaction through supportProactively ensuring client success, onboarding, renewals, and long-term relationship growth
Required SkillsTechnical knowledge, problem-solving, communication skillsRelationship management, strategic planning, communication skills
Work EnvironmentSupport teams, technical departments, often reactiveCustomer success teams, account management, proactive engagement
Industry UsageCommon in SaaS, tech, and service industriesCommon in SaaS, tech, and subscription-based industries

While both roles focus on client satisfaction, Support Account Managers primarily address technical support and issue resolution, whereas Customer Success Managers focus on proactive relationship building and ensuring clients achieve their goals with the product or service.

What are popular job titles related to Support Account Manager jobs in Toronto, ON?

For Support Account Manager jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Support Account Manager jobs in Toronto, ON look for?

The top searched job categories for Support Account Manager jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Support Account Manager jobs?

Cities near Toronto, ON with the most Support Account Manager job openings:

Support Account Manager jobs near you
Infographic showing various Support Account Manager job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $49,249 per year, or $23.7 per hour.

Account Manager

Toronto, ON • On-site

VML
Marketing • 1 - 5K employees
Learn more about VMLexternal

Full-time

Re-posted 13 days ago

Job description

Who We're Looking For: 

We're seeking a highly motivated and enthusiastic Account Manager to join our Account Management team. You're a proactive and detail-oriented individual with a passion for building strong client relationships and delivering exceptional service. You thrive in a fast-paced environment, are eager to learn, and possess excellent communication and organizational skills. You're a team player who's excited to contribute to the success of our clients and our company. You're looking for an opportunity to develop your account management skills and grow your career in a dynamic and rewarding environment. 

Responsibilities: 

Client Support: 

  • Serve as a primary point of contact for assigned client. The Account Manager will play a key role in supporting client relationships, executing campaign initiatives, and ensuring the successful delivery of campaigns. 
  • Assist Account Team in managing client communications, including emails, phone calls, and meetings. 
  • Prepare and distribute client reports, presentations, and other materials. 
  • Track and monitor client performance metrics, identifying trends and potential areas for improvement. 
  • Coordinate and collaborate with cross-functional internal teams (e.g., Creative, Strategy, Media) to address client needs, ensure seamless delivery of campaigns and foster positive team engagement.   

Account Management: 

  • Contribute to the development and execution of account plans to achieve client goals and objectives. 
  •  Support the management of projects and campaigns from inception to delivery, working under the guidance of the Account Director and Account Supervisor. 
  • Support Account Team in conducting regular client meetings to review performance, discuss opportunities, and build relationships. 
  • Schedule and coordinate meetings, including preparing agendas and taking minutes. 
  • Assist in managing account budgets, invoicing and forecasts. Ensure accurate billing and financial reporting in line with agency and client expectations, under the direction of the Account Director. 
  • Maintain organized records of client interactions, project status and communications. 
  • Assist with the preparation of proposals and contracts. 
  • Support the team with other administrative tasks as needed. 

  

Qualifications: 

  • 1-2 years of experience in account management, preferably within an advertising or marketing agency. 
  • Understanding of digital marketing channels, including social media, search, display, programmatic, and content marketing. 
  • Experience supporting the management of client accounts. 
  • Excellent communication skills, both written and verbal. Fluency in French is a plus. 
  • Strong interpersonal and relationship-building skills. 
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Outlook and Teams.  
  • Strong organizational and time management skills. 
  • Ability to work independently and as part of a team. 
  • Problem-solving skills and a proactive approach to challenges. 
  • Detail-oriented and able to manage multiple tasks simultaneously. 
  • Enthusiastic and eager to learn. 
  • Customer-focused and committed to providing excellent service. 
  • Positive attitude and a strong work ethic. 
  • Ability to adapt to changing priorities and work in a fast-paced environment. 
  • Bachelor's degree in marketing, advertising, business, or a related field is a plus 

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