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Support Account Manager Jobs in Sun Prairie, WI (NOW HIRING)

Airliquidehr

Account Manager

Madison, WI · On-site

Support for Parents: We offer a 14-week paid child birth benefit to support growing families ... As an Account Manager, you will be a pioneer in building and sustaining high-value partnerships ...

Airgas

Account Manager

Madison, WI · On-site

Support for Parents: We offer a 14-week paid child birth benefit to support growing families ... As an Account Manager, you will be a pioneer in building and sustaining high-value partnerships ...

SPECTRUM

Account Manager

Madison, WI · On-site

$23K/yr

As an Account Executive , you will lead all sales and client management responsibilities of your ... We offer the tools, support, and opportunities for rapid success, providing exceptional upside for ...

SPECTRUM

Account Manager

Madison, WI · On-site

$23K/yr

As an Account Executive , you will lead all sales and client management responsibilities of your ... We offer the tools, support, and opportunities for rapid success, providing exceptional upside for ...

Trane Technologies

Account Manager

Madison, WI · On-site

Develop and execute an account specific business plan to identify the long term, mutual support ... time management skills. * DL NUMBER - Driver License, Valid and in State Must possess a valid ...

Trane Technologies plc

Account Manager

Madison, WI · On-site

Develop and execute an account specific business plan to identify the long term, mutual support ... time management skills. * DL NUMBER - Driver License, Valid and in State Must possess a valid ...

trane technologies

Account Manager

Madison, WI · On-site

Develop and execute an account specific business plan to identify the long term, mutual support ... time management skills. * DL NUMBER - Driver License, Valid and in State Must possess a valid ...

Trane Technologies plc

Account Manager

Madison, WI · On-site

Develop and execute an account specific business plan to identify the long term, mutual support ... time management skills. * DL NUMBER - Driver License, Valid and in State Must possess a valid ...

GSP Companies

Account Manager - Retail

Madison, WI · On-site

Job Summary The Account Manager partners with an apparel and outdoor retail client to plan, coordinate, execute, and support retail marketing and point-of-purchase (POP) signage programs. This role ...

CBCS

Claims Account Manager

Madison, WI · On-site

We are seeking an experienced Account Manager with strong Third-Party Administrator (TPA) or claims ... Support implementation of new accounts, ensuring a smooth transition of claims handling and ...

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All JobsSupport Account JobsSupport Account Manager JobsSupport Account Manager Jobs in Sun Prairie, WI

Support Account Manager information

See Sun Prairie, WI salary details

$31.6K

$53.7K

$88.1K

How much do support account manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for support account manager in Sun Prairie, WI is $53,656.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $62,800.00 per year, depending on experience, location, and employer.

What is a support account manager?

Support Account Managers are professionals who act as the primary point of contact between a company and its clients, ensuring that clients receive high-quality technical support and service. They are responsible for managing client relationships, addressing technical issues, and coordinating with internal teams to resolve problems efficiently. Support Account Managers help clients maximize the value of the company's products or services by providing guidance, proactive support, and personalized solutions tailored to each client's needs.

What skills and qualifications are needed to be a support account manager?

To thrive as a Support Account Manager, you need a strong background in customer service, technical troubleshooting, and account management, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems like Salesforce, ticketing platforms, and industry-specific software as well as ITIL certifications are typically valuable. Exceptional communication, relationship-building, and problem-solving skills help you effectively address client needs and foster trust. These skills are crucial for ensuring customer satisfaction, retaining key accounts, and driving long-term business success.

How does a support account manager collaborate with technical and non-technical teams to resolve customer issues?

Support Account Managers act as a bridge between customers and internal teams, working closely with technical engineers to address complex issues while also communicating updates and solutions to clients in a clear, business-focused manner. They often facilitate meetings, coordinate escalations, and ensure all stakeholders are aligned on priorities and progress. This role requires strong cross-functional collaboration skills, as you'll need to translate technical details for non-technical audiences and advocate for customer needs internally. Successful Support Account Managers are proactive communicators who excel at managing expectations and fostering positive relationships across departments.

What is the difference between Support Account Manager vs Customer Success Manager?

AspectSupport Account ManagerCustomer Success Manager
Primary FocusHandling support issues, technical troubleshooting, maintaining client satisfaction through supportProactively ensuring client success, onboarding, renewals, and long-term relationship growth
Required SkillsTechnical knowledge, problem-solving, communication skillsRelationship management, strategic planning, communication skills
Work EnvironmentSupport teams, technical departments, often reactiveCustomer success teams, account management, proactive engagement
Industry UsageCommon in SaaS, tech, and service industriesCommon in SaaS, tech, and subscription-based industries

While both roles focus on client satisfaction, Support Account Managers primarily address technical support and issue resolution, whereas Customer Success Managers focus on proactive relationship building and ensuring clients achieve their goals with the product or service.

What job categories do people searching Support Account Manager jobs in Sun Prairie, WI look for?

The top searched job categories for Support Account Manager jobs in Sun Prairie, WI are:

What cities near Sun Prairie, WI are hiring for Support Account Manager jobs?

Cities near Sun Prairie, WI with the most Support Account Manager job openings:

Support Account Manager jobs near you
Infographic showing various Support Account Manager job openings in Sun Prairie, WI as of June 2026, with employment types broken down into 2% As Needed, 79% Full Time, 15% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $53,656 per year, or $25.8 per hour.

Account Manager

Middleton, WI • On-site

Carrington Lawn and Landscape
See more jobs at Carrington Lawn and Landscapeexternal

$70K - $120K/yr

Full-time

Re-posted 6 days ago

Job description

The Account Manager role is ideal for a relationship-driven professional who enjoys cultivating long-term client partnerships, communicating proactively, and working collaboratively with both office and field teams. The Account Manager is a key client-facing role responsible for delivering an exceptional client experience and supporting operational success across the company. This position is primarily aligned with the Maintenance Division, but collaborates cross-divisionally to ensure that client needs are met with excellence. The Account Manager will report to the Director of Business Development / Maintenance Division Lead and is classified as FLSA-exempt. There are no direct supervisory responsibilities.
Role Duties:
  • Client Experience - 75%
    • Own the sales and service process from start to finish, ensuring a seamless, professional, and highly positive experience for every client.
    • Serve as the primary point of contact for clients, confidently addressing questions related to scheduling, service quality, and project needs.
    • Manage and track all maintenance inquiries and non-designer installation requests through the company CRM to ensure transparency and team collaboration.
    • Qualify inbound leads based on alignment with Carrington's business model; when necessary, decline work in a manner consistent with company values while preserving future opportunities.
    • Prepare estimates for maintenance and installation work in line with profit goals and meet client expectations for timeliness.
    • Proactively recommend enhancements and value-added services to clients, contributing to account growth and improved property outcomes.
    • Rank and manage clients by strategic value, ensuring high-value clients receive responsive, prioritized support.
    • Provide ongoing market and client feedback to the Director of Business Development and division leads to guide business decisions and service improvements.
    • Identify opportunities for design-build collaboration and ensure smooth handoffs to landscape designers when appropriate.
    • Act as a collaborative member of the management team, supporting colleagues and contributing to a positive, solution-oriented culture.
    • Continually look for opportunities to improve the customer experience, offering proactive recommendations for process or communication enhancements.

  • Support of Operations Across all Divisions - 25%
      • Participate in companywide meetings, events, and training with a positive, team-oriented mindset that reinforces Carrington's culture.
      • Support training efforts, sharing best practices with both office and field staff to promote consistency and service excellence.
      • Assist with snow operations during the winter season as needed.
      • Serve as a potential backup resource to the Operations Manager and Director of Business Development.
      • Support the overall success of the company by assisting with tasks as needed, including occasional field work as needed.

Preferences & Abilities:
  • Strong communication and relationship-building skills
  • Organizational skills with the ability to manage multiple accounts simultaneously
  • Ability to read scopes of work, estimate services, and understand production workflows
  • Proficiency with CRM or service-management systems
  • Valid driver's license
  • Experience in landscape management, residential client service, or property care industries is a preference.

Key Competencies:
  • Client-focused mindset
  • Collaboration & teamwork
  • Professional communication
  • Problem-solving and initiative
  • Time management
  • Adaptability during peak times

Apply