CL Account Manager
South Windsor, CT · On-site
The Account Manager delivers live training sessions, supports account creation and onboarding activities, and maintains detailed onboarding and engagement records within CRM tools. Acting as a ...
CL Account Manager
South Windsor, CT · On-site
The Account Manager delivers live training sessions, supports account creation and onboarding activities, and maintains detailed onboarding and engagement records within CRM tools. Acting as a ...
CL Account Manager
South Windsor, CT · On-site
The Account Manager delivers live training sessions, supports account creation and onboarding activities, and maintains detailed onboarding and engagement records within CRM tools. Acting as a ...
CL Account Manager
South Windsor, CT · On-site
The Account Manager delivers live training sessions, supports account creation and onboarding activities, and maintains detailed onboarding and engagement records within CRM tools. Acting as a ...
The Regional Account Manager, AHUS/HSCT-TMA position is within our Rare Hematology and Nephrology ... The role is responsible for generating demand, supporting appropriate product access, and advancing ...
The Regional Account Manager, AHUS/HSCT-TMA position is within our Rare Hematology and Nephrology ... The role is responsible for generating demand, supporting appropriate product access, and advancing ...
Account Manager
Torrington, CT · Hybrid
$65K/yr
Collaborate with the sales team within a POD structure, supporting shared goals and peer ... account management, business development, or outside sales - preferably in IT, MSP, or B2B ...
Account Manager
Torrington, CT · Hybrid
$65K/yr
Collaborate with the sales team within a POD structure, supporting shared goals and peer ... account management, business development, or outside sales - preferably in IT, MSP, or B2B ...
Account Manager
Torrington, CT · On-site
$65K/yr
Collaborate with the sales team within a POD structure, supporting shared goals and peer ... account management, business development, or outside sales - preferably in IT, MSP, or B2B ...
Account Manager
Torrington, CT · On-site
$65K/yr
Collaborate with the sales team within a POD structure, supporting shared goals and peer ... account management, business development, or outside sales - preferably in IT, MSP, or B2B ...
Account Manager
Torrington, CT · Hybrid
$65K/yr
Collaborate with the sales team within a POD structure, supporting shared goals and peer ... account management, business development, or outside sales - preferably in IT, MSP, or B2B ...
Account Manager
Torrington, CT · Hybrid
$65K/yr
Collaborate with the sales team within a POD structure, supporting shared goals and peer ... account management, business development, or outside sales - preferably in IT, MSP, or B2B ...
Account Manager
Berlin, CT · On-site
$31 - $36/hr
The Account Manager is the single point of contact and trusted advisor for an assigned portfolio of ... We are committed to a holistic approach towards benefits plans and programs that support the mental ...
Quick apply
Account Manager
Berlin, CT · On-site
$31 - $36/hr
The Account Manager is the single point of contact and trusted advisor for an assigned portfolio of ... We are committed to a holistic approach towards benefits plans and programs that support the mental ...
Account Manager
Shelton, CT · On-site
Summary The Account Manager will own the day-to-day management and growth of the Cruise/Travel ... Work with marketing on channel-appropriate merchandising, POP, and promotional support. * Liaise ...
Account Manager
Shelton, CT · On-site
Summary The Account Manager will own the day-to-day management and growth of the Cruise/Travel ... Work with marketing on channel-appropriate merchandising, POP, and promotional support. * Liaise ...
Account Manager
Shelton, CT · Hybrid
Summary The Account Manager will own the day-to-day management and growth of the Cruise/Travel ... Work with marketing on channel-appropriate merchandising, POP, and promotional support. * Liaise ...
Account Manager
Shelton, CT · Hybrid
Summary The Account Manager will own the day-to-day management and growth of the Cruise/Travel ... Work with marketing on channel-appropriate merchandising, POP, and promotional support. * Liaise ...
Account Manager
Shelton, CT · On-site
Job Purpose The purpose of the Account Manager role is to executes sales plans for assigned accounts by delivering reliable service, maintaining strong client relationships, and supporting retention ...
Posted today
Account Manager
Shelton, CT · On-site
Job Purpose The purpose of the Account Manager role is to executes sales plans for assigned accounts by delivering reliable service, maintaining strong client relationships, and supporting retention ...
Posted today
Account Manager
Shelton, CT · On-site
Job Purpose The purpose of the Account Manager role is to executes sales plans for assigned accounts by delivering reliable service, maintaining strong client relationships, and supporting retention ...
Posted today
Account Manager
Shelton, CT · On-site
Job Purpose The purpose of the Account Manager role is to executes sales plans for assigned accounts by delivering reliable service, maintaining strong client relationships, and supporting retention ...
Posted today
Support renewal marketing efforts and proposal development. * Assist with account retention initiatives. Operational Excellence * Maintain agency management systems and carrier/vendor platforms.
Support renewal marketing efforts and proposal development. * Assist with account retention initiatives. Operational Excellence * Maintain agency management systems and carrier/vendor platforms.
Support renewal marketing efforts and proposal development. * Assist with account retention initiatives. Operational Excellence * Maintain agency management systems and carrier/vendor platforms.
Support renewal marketing efforts and proposal development. * Assist with account retention initiatives. Operational Excellence * Maintain agency management systems and carrier/vendor platforms.
Support renewal marketing efforts and proposal development. * Assist with account retention initiatives. Operational Excellence * Maintain agency management systems and carrier/vendor platforms.
Support renewal marketing efforts and proposal development. * Assist with account retention initiatives. Operational Excellence * Maintain agency management systems and carrier/vendor platforms.
Support renewal marketing efforts and proposal development. * Assist with account retention initiatives. Operational Excellence * Maintain agency management systems and carrier/vendor platforms.
Support renewal marketing efforts and proposal development. * Assist with account retention initiatives. Operational Excellence * Maintain agency management systems and carrier/vendor platforms.
Support renewal marketing efforts and proposal development. * Assist with account retention initiatives. Operational Excellence * Maintain agency management systems and carrier/vendor platforms.
Support renewal marketing efforts and proposal development. * Assist with account retention initiatives. Operational Excellence * Maintain agency management systems and carrier/vendor platforms.
Account Manager
$20 - $20.40/hr
This role supports sales growth and account health by building strong customer relationships while ... management tools Complete assigned routes for deliveries, pickups, and account follow-ups Deliver ...
Account Manager
$20 - $20.40/hr
This role supports sales growth and account health by building strong customer relationships while ... management tools Complete assigned routes for deliveries, pickups, and account follow-ups Deliver ...
Account Manager
Danbury, CT · On-site
$20 - $20.40/hr
This role supports sales growth and account health by building strong customer relationships while ... management tools • Complete assigned routes for deliveries, pickups, and account follow-ups • ...
Account Manager
Danbury, CT · On-site
$20 - $20.40/hr
This role supports sales growth and account health by building strong customer relationships while ... management tools • Complete assigned routes for deliveries, pickups, and account follow-ups • ...
Account Manager
Stamford, CT · On-site
The Account Manager is responsible for achieving budgeted sales goals by developing and ... supported by our team of 2,300 employees. We believe in preserving our environment for future ...
Account Manager
Stamford, CT · On-site
The Account Manager is responsible for achieving budgeted sales goals by developing and ... supported by our team of 2,300 employees. We believe in preserving our environment for future ...
Account Manager
Norwalk, CT · On-site
Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints ... Account Expansion: Proactively engage with current customers to identify upsell and cross-sell ...
Account Manager
Norwalk, CT · On-site
Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints ... Account Expansion: Proactively engage with current customers to identify upsell and cross-sell ...
Support Account Manager information
What is a support account manager?
Support Account Managers are professionals who act as the primary point of contact between a company and its clients, ensuring that clients receive high-quality technical support and service. They are responsible for managing client relationships, addressing technical issues, and coordinating with internal teams to resolve problems efficiently. Support Account Managers help clients maximize the value of the company's products or services by providing guidance, proactive support, and personalized solutions tailored to each client's needs.
What skills and qualifications are needed to be a support account manager?
To thrive as a Support Account Manager, you need a strong background in customer service, technical troubleshooting, and account management, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems like Salesforce, ticketing platforms, and industry-specific software as well as ITIL certifications are typically valuable. Exceptional communication, relationship-building, and problem-solving skills help you effectively address client needs and foster trust. These skills are crucial for ensuring customer satisfaction, retaining key accounts, and driving long-term business success.
How does a support account manager collaborate with technical and non-technical teams to resolve customer issues?
Support Account Managers act as a bridge between customers and internal teams, working closely with technical engineers to address complex issues while also communicating updates and solutions to clients in a clear, business-focused manner. They often facilitate meetings, coordinate escalations, and ensure all stakeholders are aligned on priorities and progress. This role requires strong cross-functional collaboration skills, as you'll need to translate technical details for non-technical audiences and advocate for customer needs internally. Successful Support Account Managers are proactive communicators who excel at managing expectations and fostering positive relationships across departments.
What is the difference between Support Account Manager vs Customer Success Manager?
| Aspect | Support Account Manager | Customer Success Manager |
|---|---|---|
| Primary Focus | Handling support issues, technical troubleshooting, maintaining client satisfaction through support | Proactively ensuring client success, onboarding, renewals, and long-term relationship growth |
| Required Skills | Technical knowledge, problem-solving, communication skills | Relationship management, strategic planning, communication skills |
| Work Environment | Support teams, technical departments, often reactive | Customer success teams, account management, proactive engagement |
| Industry Usage | Common in SaaS, tech, and service industries | Common in SaaS, tech, and subscription-based industries |
While both roles focus on client satisfaction, Support Account Managers primarily address technical support and issue resolution, whereas Customer Success Managers focus on proactive relationship building and ensuring clients achieve their goals with the product or service.
What are popular job titles related to Support Account Manager jobs in Connecticut?
For Support Account Manager jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Support Account Manager jobs in Connecticut look for?
The top searched job categories for Support Account Manager jobs in Connecticut are:
What cities in Connecticut are hiring for Support Account Manager jobs?
Cities in Connecticut with the most Support Account Manager job openings:
Job description
RCN Capital is seeking an Account Manager to serve as the primary technical point of contact for new Correspondent Lender (CL) partners throughout the onboarding lifecycle. This role is responsible for guiding clients through system setup, product training, and early adoption to ensure a smooth and successful launch with RCN Capital's technology platforms.
The Account Manager delivers live training sessions, supports account creation and onboarding activities, and maintains detailed onboarding and engagement records within CRM tools. Acting as a liaison between CL partners and internal teams-including Technical Support, Partnership Management, and Technology & Development-this role helps resolve issues, communicate enhancements, and proactively identify opportunities to improve the client experience.
Additionally, the role gathers client feedback to support product and process improvements, manages ongoing client needs as new functionality is released, and represents RCN Capital at industry conferences and CL training events.
Responsibilities:
Required Skills and Experience:
Preferred Skills and Experience:
Education:
Work Schedule:
Why RCN Capital:
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
The Account Manager delivers live training sessions, supports account creation and onboarding activities, and maintains detailed onboarding and engagement records within CRM tools. Acting as a liaison between CL partners and internal teams-including Technical Support, Partnership Management, and Technology & Development-this role helps resolve issues, communicate enhancements, and proactively identify opportunities to improve the client experience.
Additionally, the role gathers client feedback to support product and process improvements, manages ongoing client needs as new functionality is released, and represents RCN Capital at industry conferences and CL training events.
Responsibilities:
- Serve as the tech application point of contact for new CL clients throughout the onboarding lifecycle
- Schedule and conduct live product training sessions and guide clients through setup, usage and early adoption
- Assist in the account creation and on-boarding of new CL into the system
- Maintain detailed records of onboarding progress and client engagement using CRM tools
- Act as the point of contact and handle customers' individual needs as new functionality and applications are released
- Gather client feedback during onboarding to inform product improvements and client resources
- Serve as a liaison between the client and other RCN departments such as Technical Support, Partnership Management, Technology & Development, and others.
- Proactively identify potential friction points and recommend solutions for a smoother client experience
- Represent RCN at various industry conferences and CL training groups
- Additional tasks and projects to align with evolving business needs
Required Skills and Experience:
- Excellent communication and interpersonal skills, especially when working with technical and non-technical users
- Highly motivated with strong work ethic
- Highly organized with strong attention to detail and ability to manage multiple onboarding timelines simultaneously
- Strong problem-solving skills and a client-first mindset
- Strong telecommunication skills
- Proficient in MS Office, specifically Outlook, Word and Excel
- Adapts well to change and performs successfully in a fast paced environment
- 1-2 years of experience in a professional, client-focused role, specifically including phone work or cold calling
- 1-2 years of experience in a business development, sales, or similar role
- Commensurate educational experience will be considered.
Preferred Skills and Experience:
- Experience in FinTech, lending software, or mortgage technology platforms
- Knowledge of software sales preferred
- Background in sales support, technical support, or implementation roles
- 1-2 years of experience in the real estate lending, mortgage or banking industry
Education:
- Associate's degree (required) or Bachelor's degree (preferred) in Business, Communication or related field.
Work Schedule:
- Full time, 40 hours/week
- Monday-Friday, 9AM to 6PM
- Hybrid work model
- First 90 days onsite for training
- 2 days/week required onsite after
Why RCN Capital:
- Growth-oriented environment with opportunities to expand your legal skill set
- Ongoing training and development
- Casual dress policy
- Free food and beverage program
- Competitive benefits, including 401(k)
- And many additional perks
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
About ticketnetwork
Sourced by ZipRecruiter
Industry
Software development
Company size
501 - 1,000 Employees
Headquarters location
South Windsor, CT, US
Year founded
2002