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Supervisory Veterans Service Representative Coach Jobs

Legal Sea Foods

Take Out - Lynnfield

Lynnfield, MA · On-site

$16 - $18/hr

This position handles take-out for our guests; ensures all take-out guidelines, specifications, quality, and service standards are met. This person must maintain attentive and courteous communication ...

Thompson Safety, LLC

WI · On-site

$50K - $75K/yr

Supervisor y Responsibilities: * None Essential Job Functions : * Assists the Company in developing ... veteran status, or any other status protected under federal, state, or local law. #J-18808-Ljbffr

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Supervisory Veterans Service Representative Coach information

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$29.5K

$48.3K

$78.5K

How much do supervisory veterans service representative coach jobs pay per year?

As of Sep 12, 2026, the average yearly pay for supervisory veterans service representative coach in the United States is $48,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $57,000.00 per year, depending on experience, location, and employer.

What is a Supervisory Veterans Service Representative Coach?

Supervisory Veterans Service Representative Coaches are experienced professionals within the Department of Veterans Affairs who oversee and mentor Veterans Service Representatives (VSRs). They provide guidance, training, and support to ensure accurate processing of veterans' claims and benefits. Coaches are responsible for monitoring team performance, implementing best practices, and resolving complex case issues. Their role is essential in maintaining high standards of service to veterans and ensuring compliance with VA policies and procedures.

How does a Supervisory Veterans Service Representative Coach balance supervisory responsibilities with coaching and mentoring team members?

A Supervisory Veterans Service Representative Coach typically manages a team of representatives while also providing guidance and mentoring to help them improve service delivery and professional development. Balancing these roles involves setting clear expectations, regularly reviewing casework, providing constructive feedback, and fostering a supportive environment that encourages learning. Coaches often facilitate training sessions and lead by example, ensuring the team meets performance standards while continuously enhancing their skills. Effective time management and communication are essential, as the coach must address both administrative duties and the individual needs of team members.

What are the key skills and qualifications needed to thrive as a Supervisory Veterans Service Representative Coach, and why are they important?

To excel as a Supervisory Veterans Service Representative Coach, you need comprehensive knowledge of veterans' benefits laws, case management, and supervisory experience, typically supported by relevant federal employment and training. Familiarity with VA claims processing systems, compensation and pension tools, and electronic records platforms is essential. Outstanding leadership, communication, and mentoring skills help in guiding and developing team members effectively. These capabilities are vital for ensuring accurate claims processing, maintaining regulatory compliance, and fostering a high-performing, supportive work environment.

What is the difference between Supervisory Veterans Service Representative Coach vs Veterans Service Representative?

AspectSupervisory Veterans Service Representative CoachVeterans Service Representative
CredentialsTypically requires VA certification and supervisory experienceRequires VA certification, customer service skills
Work EnvironmentLeads and trains teams within VA officesAssists veterans directly, handles claims and benefits
Employer & IndustryVeterans Affairs, government agencyVeterans Affairs, government agency
Search & Comparison IntentFocuses on leadership, coaching, and team managementFocuses on direct veteran assistance and claims processing

The Supervisory Veterans Service Representative Coach oversees and trains Veterans Service Representatives, focusing on team leadership and coaching. In contrast, Veterans Service Representatives primarily assist veterans directly with benefits and claims. The coaching role involves supervisory skills and leadership, while the representative role emphasizes direct client service.

What cities are hiring for Supervisory Veterans Service Representative Coach jobs?

Cities with the most Supervisory Veterans Service Representative Coach job openings:

What states have the most Supervisory Veterans Service Representative Coach jobs?

States with the most job openings for Supervisory Veterans Service Representative Coach jobs include:

What are popular job titles related to Supervisory Veterans Service Representative Coach jobs?

For Supervisory Veterans Service Representative Coach jobs, the most frequently searched job titles are:

Infographic showing various Supervisory Veterans Service Representative Coach job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $48,284 per year, or $23.2 per hour.

Client Service Representative Lead

Charlotte, NC • On-site

Charlotte Animal Referral & Emergency
51 - 200 employees
Learn more about Charlotte Animal Referral & Emergencyexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

CARE | Charlotte Animal Referral & Emergency is an independently, woman owned 24-hour Emergency and Specialty Referral Hospital in Charlotte, NC that offers its employees a fun company culture, supportive work environment, excellent benefits, and opportunities for growth!Board-certified specialty services offered include internal medicine, cardiology, neurology, surgery, oncology, and ophthalmology. Our advanced diagnostic services include ultrasonography and echocardiography, electroencephalography, endoscopy, rapid-scan CT imaging, high field MRI, and cardio cath lab, in addition to many others.

Charlotte Animal Referral & Emergency is seeking a dynamic CSR Lead to join the team.The Client Service Representative (CSR) Lead is responsible for ensuring customer service operations run smoothly and in accordance with CARE policies and protocols and meets CARE customer service standards during their assigned shifts. The Lead’s role is composed of two primary components: customer service and human resources.

Shifts Available:
  • 1st shift:7am to 5pm
    • As a 24/7 hospital, some holidays and weekends will be required.
Requirements:
  • High school diploma, general education degree or equivalent.
  • Minimum 2 years' experience in a managerial or supervisory role, preferably in a call center environment
  • Veterinary medicine experience preferred
  • Ability to stay calm when customers are stressed or upset.
  • Proficient with computers.
  • Experience in customer service.
  • Excellent written and verbal communication skills.
  • Emotional intelligence, self and social awareness
Responsibilities:
  • Act as an ‘on the floor’ resource for staff to troubleshoot or problem solve client, communication and/or technical issues so that all clients receive the highest level of customer service
  • Assist in training new CSRs in accordance with CARE customer service standards, hospital policies, protocols, and technology (i.e., Otto, Instinct, and phone system)
  • Coach new and existing CSRs on hospital policies and protocols and provide both positive and constructive feedback to CSRs regularly
  • Coach CSRs through difficult calls or questions and assist in de-escalating upset clients
  • Handle client and interdepartmental concerns and issues escalated beyond the CSRs
  • Provide daily updates to the CSR Supervisor regarding staff performance, client matters, and concerns/issues with other hospital departments
  • Communicate daily with the other CSR Lead regarding staffing, client and/or hospital concerns and issues to ensure the best continuity of service
  • Suggest process improvements for the CSRs to maximize efficiency and collaboration with other hospital departments
  • Perform daily period closing activities (Daytime Lead only)
  • Attend and actively participate in the 7:30am Operations Team meetings held every first and third Tuesday of the month
  • Help maintain CSR schedule and any scheduling conflicts
  • Conduct Quarterly 1:1s and Yearly reviews with CSR staff
  • Proficient in CSR job functions and duties.
  • Other tasks as assigned
Benefits:
  • 80-hours of PTO
  • Company Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401k with company match
  • Group Term Life Insurance
  • Voluntary Term Life Insurance
  • $1,500/yr Flexible Spending Account
  • Employee Assistance Program
  • Employee Discount
  • $750/yr CE Allowance
  • Uniform Allowance
  • Referral Program
  • Tuition Reimbursement

Interested? Take a virtual tour here!

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