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Supervisory Veterans Service Representative Coach information

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$29.5K

$48.3K

$78.5K

How much do supervisory veterans service representative coach jobs pay per year?

As of Sep 9, 2026, the average yearly pay for supervisory veterans service representative coach in the United States is $48,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $57,000.00 per year, depending on experience, location, and employer.

What is a Supervisory Veterans Service Representative Coach?

Supervisory Veterans Service Representative Coaches are experienced professionals within the Department of Veterans Affairs who oversee and mentor Veterans Service Representatives (VSRs). They provide guidance, training, and support to ensure accurate processing of veterans' claims and benefits. Coaches are responsible for monitoring team performance, implementing best practices, and resolving complex case issues. Their role is essential in maintaining high standards of service to veterans and ensuring compliance with VA policies and procedures.

How does a Supervisory Veterans Service Representative Coach balance supervisory responsibilities with coaching and mentoring team members?

A Supervisory Veterans Service Representative Coach typically manages a team of representatives while also providing guidance and mentoring to help them improve service delivery and professional development. Balancing these roles involves setting clear expectations, regularly reviewing casework, providing constructive feedback, and fostering a supportive environment that encourages learning. Coaches often facilitate training sessions and lead by example, ensuring the team meets performance standards while continuously enhancing their skills. Effective time management and communication are essential, as the coach must address both administrative duties and the individual needs of team members.

What are the key skills and qualifications needed to thrive as a Supervisory Veterans Service Representative Coach, and why are they important?

To excel as a Supervisory Veterans Service Representative Coach, you need comprehensive knowledge of veterans' benefits laws, case management, and supervisory experience, typically supported by relevant federal employment and training. Familiarity with VA claims processing systems, compensation and pension tools, and electronic records platforms is essential. Outstanding leadership, communication, and mentoring skills help in guiding and developing team members effectively. These capabilities are vital for ensuring accurate claims processing, maintaining regulatory compliance, and fostering a high-performing, supportive work environment.

What is the difference between Supervisory Veterans Service Representative Coach vs Veterans Service Representative?

AspectSupervisory Veterans Service Representative CoachVeterans Service Representative
CredentialsTypically requires VA certification and supervisory experienceRequires VA certification, customer service skills
Work EnvironmentLeads and trains teams within VA officesAssists veterans directly, handles claims and benefits
Employer & IndustryVeterans Affairs, government agencyVeterans Affairs, government agency
Search & Comparison IntentFocuses on leadership, coaching, and team managementFocuses on direct veteran assistance and claims processing

The Supervisory Veterans Service Representative Coach oversees and trains Veterans Service Representatives, focusing on team leadership and coaching. In contrast, Veterans Service Representatives primarily assist veterans directly with benefits and claims. The coaching role involves supervisory skills and leadership, while the representative role emphasizes direct client service.

What cities are hiring for Supervisory Veterans Service Representative Coach jobs?

Cities with the most Supervisory Veterans Service Representative Coach job openings:

What states have the most Supervisory Veterans Service Representative Coach jobs?

States with the most job openings for Supervisory Veterans Service Representative Coach jobs include:

What are popular job titles related to Supervisory Veterans Service Representative Coach jobs?

For Supervisory Veterans Service Representative Coach jobs, the most frequently searched job titles are:

Infographic showing various Supervisory Veterans Service Representative Coach job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $48,284 per year, or $23.2 per hour.

Supervisory Veterans Service Representative (Coach)

Togus, ME • On-site

Veterans Benefits Administration (VBA)
Public Administration • 1 - 10 employees
Learn more about Veterans Benefits Administration (VBA)external

$106K/yr

Full-time, Part-time

Retirement

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Lead an assigned team within the Veterans Service Center, BEST, or Pension Management Center division.

  • Provide information, advice, and assistance on all types of Veterans benefits claims to Veterans and their dependents.

  • Perform outreach services to various stakeholders.

Job description

The Supervisory Veterans Service Representative (Coach) leads an assigned team within the Veterans Service Center (VSC), BEST, or Pension Management Center division through a staff of personnel responsible for providing information, advice, and assistance on all types of Veterans benefits claims administered to Veterans and their dependents and for providing outreach services to various stakeholders.Qualifications:To qualify for this position, applicants must meet all requirements by the closing date of this announcement:09/02/2026.
TIME-IN-GRADE REQUIREMENT: As a current/former Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement.
  • For a GS-13 position you must have served 52 weeks at the GS-12 level.
If you are a current VBA employee requesting a reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-13 (or higher) and the promotion potential of your current position must be at least GS-13.
The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below:
GS-13 Grade Level:
Specialized Experience: To qualify, applicants must have one year (52 weeks) of specialized experience equivalent to at least the next lower grade (GS-12) in the normal line of progression for the occupation in the organization. Specialized experience is defined as: Performance of technical assignments affecting the entire field of VA's Compensation and Pension (C&P) Benefits Programs; These assignments could require interpretation of the full range of Federal, state, local laws and regulations, C&P laws and regulations; or include precedent opinions of the Court of Appeals for Veterans' Claims and authoritative opinions of the General Counsel. Examples of specialized experience would typically include:
  • Performing the duties of an Assistant Coach and assisting Coaches in their responsibilities on a daily basis.
  • Ensuring that the teams' qualify, and timeliness of service meets performance indicator goals.
  • Responsible for the cost-effective use of resources to accomplish the teams' assigned outcomes.
There are no educational substitutions for the grade 13 level.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.
Physical Requirements: The work normally involves mental rather than physical exertion. The work is mostly sedentary; however, there may be some walking, standing, and carrying of light items.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.Education:There are no educational substitutions for the grade 13 level.Employment Type: OTHER

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