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Supervisor Of Customer Services Jobs (NOW HIRING)

Colorado Access

Supervisor of Customer Service

Denver, CO · On-site

$72K - $76K/yr

We are looking for a SUPERVISOR OF CUSTOMER SERVICE who can help shape our vision and support our ... Oversees the language interpretation services. Responsible for arranging, coordinating, and ...

Envoy Air Inc.

Supervisor, Customer Services

San Diego, CA · On-site

$42K - $46K/yr

Come and work with the best of the best at Envoy Air where you will join a team committed to ... Investigates and resolves operational issues as well as customer service issues * Will be provided ...

Bergsen Metals Inc

Customer Services

Santa Fe Springs, CA · On-site

$25 - $30/hr

Castle) and Lou Spitsen (formerly of Pacific Tube). They began a distribution center of cold ... We strive to exceed our customer's expectations through a combination of first-rate service and top ...

Family Dollar

CUSTOMER SERVICES

Holbrook, MA · On-site

$14.75 - $20.50/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... their supervisor. Please note, this is not a contract of employment and may be modified to meet ...

Jacuzzi Group

Head of Customer Care

The Head of Customer Care is responsible for developing and executing the overall customer service ... Lead, coach, and develop supervisors, and customer care team members to foster a culture of ...

Foot Levelers

DIRECTOR OF CUSTOMER EXPERIENCE

Roanoke, VA · On-site

$100K - $150K/yr

Lead and develop Customer Service, Sales, and Technical Support teams and their leaders. * Create ... Experience leading and developing both frontline employees and supervisors/managers. * Strong ERP ...

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Supervisor Of Customer Services information

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How much do supervisor of customer services jobs pay per year?

As of Sep 12, 2026, the average yearly pay for supervisor of customer services in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a supervisor of customer services do?

A Supervisor of Customer Services oversees a team of customer service representatives to ensure customers receive timely and effective support. Their responsibilities include training staff, monitoring performance, handling escalated customer issues, and implementing policies to improve service quality. They also analyze customer feedback, create reports for management, and work to resolve any ongoing service challenges. The role requires strong leadership, communication, and problem-solving skills to maintain high levels of customer satisfaction.

What are some common challenges faced by a supervisor of customer services, and how can they be addressed?

A Supervisor of Customer Services often navigates challenges such as balancing team workload, handling escalated customer issues, and maintaining high morale among staff. To address these, effective supervisors prioritize clear communication, regular team meetings, and provide ongoing training to ensure their team feels supported. Additionally, implementing feedback mechanisms and recognizing employee achievements can help foster a positive work environment and improve overall customer satisfaction.

What are the key skills and qualifications needed to thrive as a supervisor of customer services, and why are they important?

To thrive as a Supervisor of Customer Services, you need strong leadership abilities, customer service experience, and typically a degree in business or a related field. Familiarity with customer relationship management (CRM) software, call center systems, and performance monitoring tools is essential. Exceptional communication, conflict resolution, and team motivation skills help you excel in this role. These competencies ensure efficient team operations, high customer satisfaction, and the achievement of service goals.

What is the difference between Supervisor Of Customer Services vs Customer Service Manager?

AspectSupervisor Of Customer ServicesCustomer Service Manager
CredentialsHigh school diploma or equivalent; some roles may require relevant certificationsBachelor's degree often preferred; certifications like Certified Customer Service Manager (CCSM) are common
Work EnvironmentCall centers, retail, hospitality, or service departmentsCorporate offices, call centers, or retail management settings
Employer & Industry UsageUsed across retail, hospitality, telecom, and service industriesCommon in larger organizations across similar industries
Search & Comparison IntentFocuses on frontline supervision and team oversightEmphasizes strategic management and departmental leadership

The Supervisor Of Customer Services typically oversees daily team operations and ensures customer satisfaction at the team level. In contrast, a Customer Service Manager handles broader strategic planning, staff development, and departmental goals. Both roles are vital in customer service but differ mainly in scope and responsibilities.

What cities are hiring for Supervisor Of Customer Services jobs?

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What states have the most Supervisor Of Customer Services jobs?

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What are popular job titles related to Supervisor Of Customer Services jobs?

For Supervisor Of Customer Services jobs, the most frequently searched job titles are:

Supervisor Of Customer Services jobs near you

Supervisor of Customer Service

Denver, CO • On-site

Colorado Access
Health Care and Social Assistance • 201 - 500 employees
Learn more about Colorado Accessexternal

$72K - $76K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

The vision of Colorado Access is to have healthy communities transformed by the care that people want at a cost we can all afford. Our mission is to partner with communities and empower people through access to quality, affordable care.
Why should you consider a career with Colorado Access?
We are a Colorado-based company, working to improve the health of our state. We care for individuals, families, and children who receive health care under Child Health Plan Plus (CHP+) and Health First Colorado (Colorado's Medicaid Program). Our focus is driving improvements in quality, member experience, outcomes, and cost. We are a mission-driven organization whose foundation is built by our vision, supported by our values and pillared by diversity, equity and inclusion.
  1. Find work/life balance: We offer PTO, floating holidays, nine company paid holidays, a hybrid work environment, an Employee Assistance Program and a 401K.
  2. Be a part of something bigger and make an impact: We serve the underserved and most vulnerable populations in our community through access to quality and affordable health care. No matter what you do for Colorado Access, you are impacting our community and making a difference.
  3. Sharpen your skills, learn, and grow: We support your continued development through tuition reimbursement, leadership training, promotion opportunities, performance evaluations, employee recognition, and a language pay stipend.

What you will do:
We are looking for a SUPERVISOR OF CUSTOMER SERVICE who can help shape our vision and support our mission. Here is what the position will look like.
  • Manages day-to-day activities of the call center. Monitors call flow and make adjustments as necessary to ensure call metrics are met. Recommends and manages improvements to automate processes, improve customer satisfaction, and decrease costs.
  • In coordination with the Manager of Customer Service, ensures call metrics and service level agreements are met.
  • Identifies and reports problems and trends and recommends solutions which impact call volume, training opportunities, and case resolution.
  • Establish monitor and adjust call center work schedules to meet the needs of the Customer Service department.
  • Serves as primary contact for Customer Service Representatives. Manages and provides guidance on complex and urgent customer inquiries regarding eligibility, pharmacy, benefits, claims, and other relevant topics.
  • Provides leadership and direction to Customer Service Representatives including career development, coaching, and mentoring. Responsible for tracking performance of direct reports, and the delivery of performance evaluations and disciplinary actions, including but not limited to written warnings, as necessary. Maintains written documentation of performance, including a chronology log or other documentation tools.
  • Assists in development of call center policies and procedures, department standards for quality, customer service and performance. Responsible for staff performance and compliance with departmental standards, policies and procedures. Tracks, monitors and reports individual and team performance.
  • Manage Member Grievance processes. Ensures grievances are thoroughly investigated, resolved timely, and in accordance with regulatory and contractual requirements, and meets compliance expectations.
  • Maintains Member Grievance notices and monitors grievance trends and risk factors and reports these to the department manager, product line leadership, Compliance, Quality and others as necessary.
  • Oversees the language interpretation services. Responsible for arranging, coordinating, and approving language interpreter service requests for members of all programs over the phone and at accepted physical locations. Coordinates the reconciliation of all language interpretation services invoices. Tracks and projects interpreter service usage to assist with the annual budget process.
  • Interacts with internal and external personnel to develop and maintain effective communication to resolve issues and inquiries related to customer service.

What you will bring:
Education: Bachelor's degree in Business, Healthcare Management is preferred. Equivalent combination of experience and/or education may substitute with a preference for four years progressive relevant work experience.
Experience: Three years' experience in healthcare or a call center environment. Supervisory experience is preferred.
Knowledge, Skills, and Abilities: Knowledge of healthcare and strong understanding of Colorado Medicaid and managed care preferred. Must have excellent written and verbal communication skills, customer service skills, ability to work independently. Demonstrates support for the company's mission, vision and values. Must have strong time management skills, strong interpersonal skills and a strong working knowledge of database and spreadsheet programs, particularly Access. May be required to manage multiple priorities and projects with tight deadlines. Requires the ability to use complex processes and procedures to facilitate quality outcomes and/or resolutions.
Licenses/Certifications: A valid driver's license and proof of current auto insurance will be required for any position requiring driving.
Together we will be: an innovative and collaborative team who supports each other, the employees and vision of the company to reach our goals individually, together and as an organization.
Pay, Perks and Benefits at Colorado Access:
The compensation for this position is $72,500.00 - $76,000.00 annually. Colorado Access has provided a compensation range that represents its good faith estimate of what Colorado Access may pay for the position at the time of posting. Colorado Access may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate's sex or any other protected status.
In addition to being part of a mission driven organization serving our community, as an eligible Colorado Access employee, you'll receive a generous benefits package, that includes:
  • Medical, dental, vision insurance that starts the first day of the month following start date.
  • Supplemental insurance such as critical illness and accidental injury.
  • Health care and dependent care flexible spending account options.
  • Employer-paid basic life insurance and AD&D (employee, spouse and dependent).
  • Short-term and long-term disability coverage.
  • Voluntary life insurance (employee, spouse, dependent).
  • Paid time off
  • Retirement plan
  • Tuition reimbursement (based on eligibility).
  • Annual bonus program (based on eligibility, requirements and performance).

Where you will work:
This position will be a hybrid model work environment, a blend of 'In-Office' and 'Remote.'
We are not able to support out of state employees at this time as we continue to serve our members and community in the metro Denver area and across the beautiful state of Colorado.
Colorado Access is committed to providing equal opportunities to all people regardless of race, color, national origin, age, sex, genetic information, religion, pregnancy, disability, sexual orientation, veteran status or any other status protected by applicable law. We strive to maintain a work environment that is free from unlawful harassment and discrimination.

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