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Supervisor Customer Jobs in Reno, NV (NOW HIRING)

REMSA

EMS Supervisor

Reno, NV · On-site

Ground Operations Supervisor This is a full time, supervisory level position in the Ground ... Must be able to handle customer and employee complaints using established guidelines and common ...

Myan Management Group

Maintenance Supervisor

Reno, NV · On-site

$27 - $29/hr

Now Hiring: Full-Time Maintenance Supervisor Are you committed to doing quality work and motivated ... In this role, you will provide exceptional customer service, support the Property Manager in daily ...

Regional Ambulance

EMS Supervisor

Reno, NV · On-site

The supervisor will regularly staff the supervisor vehicle or ambulance. Must be open to working ... Must be able to handle customer and employee complaints using established guidelines and common ...

Asset Living

Maintenance Supervisor

Reno, NV · On-site

MAINTENANCE SUPERVISOR The Maintenance Supervisor is responsible for all maintenance operations of ... Customer & Resident Relations * Manage excellent customer service and monitor service request ...

Asset Living

Maintenance Supervisor

Reno, NV · On-site

MAINTENANCE SUPERVISOR The Maintenance Supervisor is responsible for all maintenance operations of ... Customer & Resident Relations * Manage excellent customer service and monitor service request ...

Asset Living

Maintenance Supervisor

Reno, NV · On-site

MAINTENANCE SUPERVISOR The Maintenance Supervisor is responsible for all maintenance operations of ... Customer & Resident Relations * Manage excellent customer service and monitor service request ...

Asset Living

Maintenance Supervisor

Reno, NV

MAINTENANCE SUPERVISOR The Maintenance Supervisor is responsible for all maintenance operations of ... Customer & Resident Relations * Manage excellent customer service and monitor service request ...

Quest Diagnostics

Phlebotomy Supervisor

Reno, NV · On-site

$60K/yr

Investigates/resolves and responds to customer complaints appropriately and effectively ... Supervisor participates to assure fiscal responsibilities of the department are met. This includes ...

Securitas Services

Mobile Supervisor

Reno, NV

Mobile Supervisor Must have a valid driver's license with a clean driving record (no tickets ... Securitas employees are honest and trusted by customers to safeguard their premises and valuables.

RKW Residential

Maintenance Supervisor

Sparks, NV · On-site

Carries out supervisory responsibilities in accordance with the organization's policies and ... Customer Service - Responds promptly to customer needs; Responds to requests for service and ...

PeakMade Real Estate

Maintenance Supervisor

Reno, NV

$28 - $32/hr

... customer service. The ideal candidate will have the ability to lead the maintenance team with a resident-focused attitude and team player mentality. What You'll Do: * Maintenance Supervisors will ...

PeakMade Real Estate

Maintenance Supervisor

Reno, NV · On-site

$28 - $32/hr

... customer service. The ideal candidate will have the ability to lead the maintenance team with a resident-focused attitude and team player mentality. What You'll Do: * Maintenance Supervisors will ...

PeakMade Real Estate

Maintenance Supervisor

Reno, NV · On-site

$28 - $32/hr

... customer service. The ideal candidate will have the ability to lead the maintenance team with a resident-focused attitude and team player mentality. What You'll Do: * Maintenance Supervisors will ...

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Showing results 1-20

All JobsSupervisor Customer JobsSupervisor Customer Jobs in Reno, NV

Supervisor Customer information

See Reno, NV salary details

$32.9K

$65.9K

$106.7K

How much do supervisor customer jobs pay per year?

As of Aug 19, 2026, the average yearly pay for supervisor customer in Reno, NV is $65,908.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,900.00 and $77,800.00 per year, depending on experience, location, and employer.

What is a supervisor customer?

A Supervisor Customer, often called a Customer Service Supervisor, oversees a team of customer service representatives to ensure customers receive prompt, effective, and courteous support. They handle escalated issues, train new staff, set performance goals, and monitor team metrics. Their responsibilities also include scheduling, coaching team members, and implementing service policies to improve customer satisfaction. This role is crucial in maintaining high standards of service and addressing customer concerns efficiently.

What are the key skills and qualifications needed to thrive as a supervisor customer, and why are they important?

To thrive as a Supervisor Customer, you need strong leadership skills, customer service expertise, and typically a background in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance reporting tools is important. Excellent communication, conflict resolution, and motivational abilities help you effectively manage teams and resolve customer issues. These skills ensure smooth operations, high customer satisfaction, and a productive, engaged team environment.

What are some common challenges faced by a supervisor customer and how can they be effectively managed?

Supervisors in customer service often face challenges such as managing high call volumes, handling escalated customer issues, and ensuring team members meet performance targets. Effective management involves setting clear expectations, providing regular coaching and feedback, and fostering a supportive team environment. Developing strong conflict resolution and communication skills is crucial, as supervisors frequently act as a bridge between frontline staff and upper management. Utilizing performance metrics and customer feedback can also help identify areas for improvement and maintain high service standards.

What is the difference between Supervisor Customer vs Customer Service Manager?

AspectSupervisor CustomerCustomer Service Manager
CredentialsHigh school diploma or equivalent; some roles may require experience in customer serviceBachelor's degree often preferred; management experience beneficial
Work EnvironmentSupervises customer service teams, often in retail, call centers, or service centersOversees multiple customer service teams or departments, strategic planning
Employer & Industry UsageCommon in retail, hospitality, telecom, and service industriesFound in larger organizations, corporate settings, and multi-location businesses
Search & Comparison IntentFocuses on team supervision and daily operationsFocuses on overall customer service strategy and performance

The main difference between Supervisor Customer and Customer Service Manager lies in scope and responsibilities. Supervisors typically oversee daily team operations, while Customer Service Managers handle broader strategic planning and department management. Both roles require customer service experience, but the managerial level and scope differ.

What are popular job titles related to Supervisor Customer jobs in Reno, NV?

For Supervisor Customer jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Supervisor Customer jobs in Reno, NV look for?

The top searched job categories for Supervisor Customer jobs in Reno, NV are:

Supervisor Customer jobs near you
Infographic showing various Supervisor Customer job openings in Reno, NV as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $65,908 per year, or $31.7 per hour.

Customer Experience Supervisor I - Southgate Mall

JCPenney

Carson City, NV • On-site

$49K - $56K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

JCPenney rating

5.6

Company rating: 5.6 out of 10

Based on 677 frontline employees who took The Breakroom Quiz

14th of 21 rated department stores

Job description

General Description:
As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service, leading company training initiatives and delivering company checkout experience strategies
Primary Responsibilities:
    \t
  • Customer Service & Sales - Acts as a role model for the Manager on Duty program while directing customer service activities throughout the store. Models and holds team accountable for outstanding customer service. Greets and assists customers in finding products and partners with other team members when additional help is needed. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately, and by managing FIND more, credit, rewards and gift card programs.
    • \t
  • Cashier Performance - Trains, mentors and coaches all cashier associates on checkout procedures to ensure outstanding service behaviors are consistently exhibited. Regularly observes and ensures associates consistently follow and implement checkout experience processes. Monitors associate efficiency by utilizing Point of Sale productivity metrics.
    • \t
  • Line Management and Checkout Standards - Proactively shifts resources to checkouts based on observed fluctuations in store traffic. Reduces wait times during peak traffic periods by utilizing Mobile Point of Sale, Satellite Registers and Expeditor stations. Partners appropriately to stock all Impulse futures and to identify checkout supply needs.
    • \t
  • Human Resources / People Management - Creates and monitors the store's open requisitions and routes qualified applicants to the appropriate hiring manager. Coordinates the interview Talent Tryout process. Schedules and coordinates new hire orientations and training and administers ongoing associate training. Partners with the Sales Floor Supervisor and General Manager on training compliance. Reviews schedules and makes productive edits to further optimize resources.
    • \t
  • Performance Standards - Supportive of company shrink and safety initiatives. Meets established performance standards for the role on a consistent basis, including (but not limited to) the company's iCAP (Credit) program, product and service sales, customer service, profit, productivity, and attendance.

Core Competencies:
To achieve success at JCPenney, a Customer Experience Supervisor possesses the following core competencies:
Embraces a Growth Mindset: Proposes and initiates actions on new ideas that improve our product, stores or practices. Will listen to ideas and suggestions and applies ideas when appropriate, champions new initiatives. Encourages others and their self to stretch beyond current capabilities. Willing to be a catalyst for change by challenging the status quo and motivates others to make improvements. Uses the growth mindset by seeing change as an opportunity to learn and grow.
Thinks Critically: Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals. Will gather the necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions and consider impacts. Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
Demonstrates Leadership: Creates an environment that fosters teamwork, recognizes others' accomplishments and respects and values differences in the workplace. Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level. Able to give and is open to constructive performance feedback; holds self and others accountable for performance and actions. Creates a culture of development by coaching and teaching others. Aligns goals, processes, and culture to create momentum and champion a One Team approach.
Takes Accountability: Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs. Is able to build relationships by showing consideration for the perspectives of others, listening first before drawing conclusions. Develops positive and inclusive relationships across the organization
Implements with Excellence: Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals. Implements project/plans that are well-organized and efficient, seeks feedback and takes needed action. Demonstrates the ability to effectively delegate work and communicates plans and expectations to others.
Drives Results: Demonstrates a sense of urgency to act decisively and quickly. Establishes aggressive goals and takes appropriate risks to achieve results. Shows confidence when challenged and will do the right thing even when it's hard. Strives to achieve excellent results by creating a culture of continuous improvement.
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

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