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Summer Microsoft Customer Support Jobs (NOW HIRING)

SHI

Microsoft Inside Account Manager

Austin, TX · On-site

Job Summary The Microsoft Inside Account Manager (IAM) is responsible for the day-to-day ... The IAM plays a critical role in supporting customer retention and satisfaction by providing ...

STRADA Search Group

Customer Support Specialist

Howell, NJ · On-site

$18 - $24.25/hr

Proficient with Microsoft Outlook (Email Platform) * Other duties as assigned * Previous experience in a customer support role preferred Daily Duties: * Answer all incoming telephone calls as primary

EnergyLogic Inc

Customer Support

Colorado Springs, CO · On-site

$22/hr

Open Positions We have an immediate opening on our Logistics/Customer Support Team. We have a ... Proficient in Excel spreadsheets and Microsoft Office * Efficient, extremely detailed oriented

EnergyLogic Inc

Customer Support

Denver, CO · On-site

$22/hr

Open Positions We have an immediate opening on our Logistics/Customer Support Team. We have a ... Proficient in Excel spreadsheets and Microsoft Office * Efficient, extremely detailed oriented

DH Pace

Customer Support

Olathe, KS · On-site

$16.50 - $21/hr

We are seeking customer-focused candidates who have excellent communication and technical skills ... Must be proficient with technical applications, including Microsoft Office Suites What We Offer

DH Pace

Customer Support

Olathe, KS · On-site

$16.50 - $21/hr

We are seeking customer-focused candidates who have excellent communication and technical skills ... Must be proficient with technical applications, including Microsoft Office Suites What We Offer

Trilyon, Inc.

Customer Support Technician

Ocoee, FL · On-site

$16 - $21.75/hr

Customer Support Technician (PR913994-R175773) Location: Ocoee, FL (On-site) Duration: 700 Hours ... Monitor and manage systems using tools like Active Directory and Microsoft Endpoint Configuration ...

DH Pace

Customer Support

Olathe, KS · On-site

$16.50 - $21/hr

We are seeking customer-focused candidates who have excellent communication and technical skills ... Must be proficient with technical applications, including Microsoft Office Suites What We Offer

EnergyLogic Inc

Customer Support

Berthoud, CO · On-site

$22/hr

Open Positions We have an immediate opening on our Logistics/Customer Support Team. We have a ... Proficient in Excel spreadsheets and Microsoft Office * Efficient, extremely detailed oriented

Microsoft

Technical Support Engineer

Charlotte, NC · On-site

The Microsoft Customer Service and Support team is looking for Customer Service Engineers who can handle complex customer issues and help them achieve their digital transformation goals. This role ...

Microsoft

Software Engineer

Redmond, WA · On-site

$133K - $219K/yr

Overview Customer Experience & AI (CEAI) is focused on delivering reliable, intelligent, and scalable experiences that help Microsoft support customers when they need us most. The organization brings ...

Wayvia

Customer Support Specialist

$21 - $23/hr

The Customer Support Specialist manages incoming customer support issues, ensuring timely ... Experience with Jira, SQL, and Microsoft Office. Benefits: Wayvia encourages a healthy work-life ...

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All Jobssummer JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsSummer Microsoft Customer Support Jobs

Summer Microsoft Customer Support information

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How much do summer microsoft customer support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for summer microsoft customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Summer Microsoft Customer Support vs Summer Technical Support Specialist?

AspectSummer Microsoft Customer SupportSummer Technical Support Specialist
Required CredentialsHigh school diploma or equivalent; some technical knowledgeHigh school diploma; technical certifications often preferred
Work EnvironmentCall centers, remote support, online chatHelp desks, remote troubleshooting, on-site or remote
Employer & Industry UsageMicrosoft, technology sector, customer serviceIT companies, tech support, software/hardware firms

Summer Microsoft Customer Support roles focus on assisting customers with Microsoft products via calls, chats, or emails, emphasizing customer service skills. Summer Technical Support Specialists handle technical troubleshooting, often requiring more technical knowledge or certifications. Both roles are customer-facing, often remote, and serve the tech industry, but the support specialist role tends to involve more technical problem-solving.

What cities are hiring for Summer Microsoft Customer Support jobs?

Cities with the most Summer Microsoft Customer Support job openings:

What are the most commonly searched types of Microsoft Customer Support jobs?

The most popular types of Microsoft Customer Support jobs are:

What states have the most Summer Microsoft Customer Support jobs?

States with the most job openings for Summer Microsoft Customer Support jobs include:

Summer Microsoft Customer Support jobs near you

Microsoft Inside Account Manager

SHI

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 24 days ago

Job description

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.But the heartbeat of SHI is our employees - all 7,000 of them.If you join our team, you'll enjoy:

  • Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

  • Continuous professional growth and leadership opportunities.

  • Health, wellness, and financial benefits to offer peace of mind to you and your family.

  • World-class facilities and the technology you need to thrive - in our offices or yours.

Job SummaryThe Microsoft Inside Account Manager (IAM) is responsible for the day-to-day operational management of Microsoft customer accounts. Acting as an extension of the Licensing Strategist, the IAM focuses on executing tactical customer requests, managing quoting and ordering activities, coordinating contract and licensing transactions, and ensuring a seamless customer experience throughout the Microsoft customer lifecycle.
The IAM plays a critical role in supporting customer retention and satisfaction by providing responsive operational support while enabling Licensing Strategists to focus on strategic licensing guidance, financial event management, and customer growth initiatives. This role serves as the primary coordinator for Microsoft transactional activities, ensuring customer requests are handled accurately, efficiently, and in compliance with Microsoft licensing and operational requirements.

Role Description

  • Serve as the operational extension of the Licensing Strategist, supporting the day-to-day management of Microsoft customer accounts.

  • Act as the primary resource for tactical Microsoft customer requests, including licensing, quoting, ordering, and administrative activities.

  • Prepare, validate, and deliver Microsoft quotes across CSP, EA, MPSA, and other Microsoft licensing programs.

  • Coordinate Microsoft order placement, contract processing, entitlement submissions, and fulfillment activities to ensure timely and accurate execution.

  • Manage customer requests related to license additions, reductions, transfers, true-ups, subscription changes, and other transactional activities.

  • Validate pricing, agreement eligibility, licensing requirements, and supporting documentation prior to quote and order submission.

  • Partner with Licensing Strategists to execute customer financial events and agreement lifecycle activities.

  • Drive operational excellence by improving process efficiency, reducing turnaround times, and delivering a high-quality customer experience.

  • Develop and maintain strong working relationships with customers, Licensing Strategists, Customer Success Managers, and Microsoft stakeholders to support customer retention and long-term success.


Behaviors and Competencies

  • Communication: Can communicate simple ideas and information clearly.

  • Follow-Up: Can demonstrate a willingness to follow up on tasks and responsibilities when reminded or prompted.

  • Time Management: Can understand the importance of time management and strives to prioritize tasks to meet deadlines.

  • Detail-Oriented: Can demonstrate an ability to follow instructions and complete tasks as assigned.

  • Organization: Can maintain a clean and organized workspace and follow simple organizational systems when assigned.

  • Problem-Solving: Can demonstrate a willingness to address and resolve problems when they arise.

  • Critical Thinking: Can understand and identify the strengths and weaknesses of an argument.

  • Adaptability: Can demonstrate a willingness to accept feedback and adjust to new tasks or changes in the workplace.

  • Teamwork: Can understand the importance of teamwork and is developing the ability to contribute effectively to team efforts.


Skill Level Requirements

  • Strong analytical thinking skills with the ability to synthesize complex licensing, financial, and contractual data, identify patterns and risks, and translate insights into actionable recommendations.

  • Ability to operate with a consultative mindset, providing customer-focused guidance aligned with agreement terms, business objectives, and financial considerations.

  • Exceptional attention to detail and accuracy when validating pricing, entitlements, licensing requirements, contracts, and supporting documentation.

  • Excellent written and verbal communication skills, including the ability to clearly explain complex licensing concepts to customers, stakeholders, sales teams, and executives.

  • Strong sense of ownership and initiative, with the ability to proactively identify customer needs, licensing risks, and upcoming financial events.

  • Customer advocacy skills with a focus on balancing compliance, cost optimization, and long-term customer value.

  • Effective time management and prioritization skills, with the ability to manage multiple concurrent customer requests, financial events, and deadlines.

  • Adaptability and learning agility to stay current with evolving Microsoft licensing programs, policies, and customer requirements.

  • Ability to collaborate effectively across sales, customer success, operations, and Microsoft stakeholder teams.

  • Strong governance, documentation, and organizational skills to ensure auditability, consistency, and customer confidence.

  • Proficiency with Microsoft applications, including Word, Excel, PowerPoint, Outlook, Dynamics, and Copilot, to support productivity and operational effectiveness.

  • In-depth understanding of Microsoft's business model, architectural frameworks, and technology solutions.

  • Expertise in Microsoft volume licensing agreements and operational processes, including compliance, optimization, and lifecycle management.

  • Ability to provide knowledgeable guidance on Microsoft products, services, and licensing programs.

  • Understanding of the unique requirements, regulations, and operational environments of State and Local Government and/or Education customers.

  • Experience working in cross-functional environments with shared ownership across sales, services, technical, and partner teams.

Other Requirements

  • Bachelor's degree or equivalent relevant work experience required.

  • Experience providing Microsoft Volume Licensing sales support.

  • Earn and maintain relevant Microsoft certifications and badges.

  • Minimum of 1 year of experience in an Account Management, Sales, or related customer-facing role.

  • Ability to travel to SHI, partner, and customer events as needed.

The estimated annual pay range for this position is $55,000 - $85,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity - M/F/Disability/Protected Veteran Status

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