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Summer Guest Ranch Manager Jobs in Vermont (NOW HIRING)

This role is responsible for managing all inbound guest communications, including phone inquiries ... Maintaining weekly list of guests for outbound calls during summer season to upsell into resort ...

Door Person

Stowe, VT · On-site

$17.75 - $23.25/hr

In this role, you'll lead Bell, Valet, and Guest Service Coordinators during your shift while ... Stowe is a great place to put down roots; mountain bike in the summer, ski in the winter, world ...

In summary, we will expect you to work hard, to help fellow teammates, to service the guest and to ... Report faulty equipment, maintenance needs, and safety hazards to manager/supervisor. * Verify that ...

... Peak manages two golf courses, the Mountain Course and Stowe Country Club in the summer for our ... guest experience Player services: There may be opportunities to serve as a Player Assistant ...

Supervisor

Burlington, VT · On-site

$24 - $26/hr

... the summer! * Top-Tier Pay: Earn a competitive salary with lucrative bonuses. * Engaging ... guest experience and customer service is awesome * Prep Scheduling: Create and manage prep ...

New

... the summer! * Top-Tier Pay: Earn a competitive salary with lucrative bonuses. * Engaging ... guest experience and customer service is awesome * Prep Scheduling: Create and manage prep ...

Winter- Ski Pass to Stowe Mountain Resort Summer- Golf Membership to Stowe Country Club ... Ensures guest satisfaction by maintaining a clean and safe facility. Maintains an accurate supply ...

Additionally, you will be responsible to respond to guest requests, completing assigned work orders ... Respond promptly to maintenance requests from residents and management, ensuring timely resolution ...

Showing results 21-40

Summer Guest Ranch Manager information

How do I become a summer guest ranch manager?

To become a summer guest ranch manager, candidates typically need experience in hospitality, customer service, or ranch operations, along with strong leadership and communication skills. Relevant certifications in first aid, animal care, or hospitality management can be beneficial, and prior experience working on a ranch or in outdoor environments is often preferred. The role usually requires seasonal availability during the summer months and the ability to oversee staff and guest activities effectively.

What are some unique challenges faced by a summer guest ranch manager during the busy season?

As a Summer Guest Ranch Manager, one of the main challenges is balancing guest satisfaction with staff management under peak occupancy. You’ll be expected to handle logistics for activities, resolve unexpected issues like weather disruptions, and address a variety of guest needs, all while maintaining a positive atmosphere. Managing a seasonal and often diverse team can also require quick training and strong communication skills. Flexibility, multitasking, and problem-solving are key to thriving in this dynamic, guest-focused environment.

What is the difference between Summer Guest Ranch Manager vs Summer Ranch Hand?

AspectSummer Guest Ranch ManagerSummer Ranch Hand
CredentialsExperience in hospitality, ranch operations, or management; sometimes certifications in first aid or hospitalityBasic ranch work experience; often no formal certifications required
Work EnvironmentOversees guest services, manages staff, and coordinates activities in a guest-focused ranch settingPerforms manual labor such as animal care, fencing, and general ranch maintenance
Employer & Industry UsageUsed by guest ranches, resorts, and hospitality-focused ranches during peak summer seasonsCommonly employed in ranches for hands-on work during summer months

The Summer Guest Ranch Manager focuses on guest experience, staff management, and operational oversight, while the Summer Ranch Hand handles physical ranch tasks. Both roles are essential during the busy summer season but differ in responsibilities and required skills.

What is a summer guest ranch manager?

Summer Guest Ranch Managers are responsible for overseeing the daily operations of guest ranches during the busy summer season. Their duties include managing staff, ensuring guests have a memorable experience, coordinating activities, handling reservations, and maintaining the property. They also address guest concerns, supervise food and lodging services, and work to create a welcoming environment. This role requires strong leadership, customer service skills, and the ability to multitask in a dynamic setting.

What are the key skills and qualifications needed to thrive as a summer guest ranch manager?

A Summer Guest Ranch Manager typically needs experience in hospitality management, strong organizational skills, and knowledge of ranch operations, often supported by a degree in hospitality or related field. Familiarity with reservation systems, budgeting software, and maintenance management tools is important for smooth daily operations. Exceptional leadership, customer service, and problem-solving abilities help create memorable guest experiences and manage diverse staff teams. These competencies ensure the ranch operates efficiently, guests are satisfied, and the business remains profitable during the busy summer season.
What job categories do people searching Summer Guest Ranch Manager jobs in Vermont look for? The top searched job categories for Summer Guest Ranch Manager jobs in Vermont are:
What cities in Vermont are hiring for Summer Guest Ranch Manager jobs? Cities in Vermont with the most Summer Guest Ranch Manager job openings:
Infographic showing various Summer Guest Ranch Manager job openings in Vermont as of June 2026, with employment types broken down into 57% Full Time, 36% Part Time, and 7% Temporary. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Reservations Supervisor

Jay Peak Resort

North Troy, VT • On-site

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago


Job description

FULL-TIME | YEAR-ROUND POSITION AVAILABLE

This is where we’re supposed to give you a quick introduction about working at Jay Peak. Except there’s nothing quick about what your experiences will be or what our expectations are. In summary, we will expect you to work hard, to help fellow teammates, to service the guest and to have fun. In return, we will pay you fairly, let you know (and more importantly make you feel) that you are valued, and, if you’re so inclined, work with you to help create a career. Still interested? Keep reading.

The Reservations Supervisor oversees the daily operations of the Activities & Reservations Call Center, ensuring exceptional service delivery and efficient workflow. This role is responsible for managing all inbound guest communications, including phone inquiries and reservation requests for lodging and resort amenities. Key duties include staff training and development, scheduling, software and system upkeep, accounting-related tasks, and maintaining clear and consistent departmental communication.

The supervisor ensures accurate tracking and reporting of all service offerings and reservations, including daily reporting for Jay Peak lodging and weekly reporting for the Activities Call Center. This position also maintains up‑to‑date information on seasonal amenities and resort offerings, ensuring all data is accurately reflected across reservation systems.

A strong partnership with the internal training team is essential, as the supervisor helps ensure that all agents receive timely updates, resources, and support needed to deliver an outstanding guest experience.

ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned)

  •  Answers incoming & places outbound calls for lodging guest amenity reservations.
  • Maintaining weekly list of guests for outbound calls during summer season to upsell into resort amenities. 
  • Assists guests in best understanding the Resort’s various amenity offerings & services.
  • Provide service communication, relaying deposit/cancellation policies & processing amenity reservations deposits.
  • Supervise Reservations Call Center Agents to ensure professional service standards are met.
  • Work with Manager to maintain schedules – ensuring proper station coverage is available to meet the demands of the business.
  • Provide coaching and assistance as needed to call center agents on an ongoing basis.
  • Process weekly sales reports for periodic review by management.
  • Ensure all company policies and best practices are being followed for call center operations.
  • Develop ongoing training materials to motivate & educate call center agents, ensuring a positive/productive working environment within the center.
  • Communicate Resort goals & product offerings to associates, ensuring every employee has effective knowledge of the services they are selling.
  • Monitor periodic customer survey’s – ensuring quality service standards are on target.
  • Maximize potential revenue by following specified selling guidelines.
     Assist trainer in updating seasonally data information for agents. 
  • Assist in maintaining daily reporting for Jay Peak Lodging. 
  • Assist with fulfillment reporting on daily basis for online Move UP card sales. 
  • Other duties as assigned, which could be directly related, or un-related to original position.

SPECIAL QUALIFICATIONS/REQUIREMENTS

  • Knowledge of Property Management Systems, strong background in Microsoft Office software.
  • Knowledge of Sirius and Inntopia useful but not required.
  • Must have excellent telephone etiquette and the ability to lead others to do the same.

SUPERVISORY RESPONSIBILITIES
Directly supervises up to 10-15 employees in the Reservations. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associate's degree (A. A.) or equivalent from two-year college or technical school; or 5 years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
COMPUTER SKILLS
To perform this job successfully, an individual should have knowledge Property Management Systems, strong background in Microsoft Office software.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
RESORT CONDITIONS
This is a Winter Resort Area. It requires that work venues are varied, and in many cases include steep stairways, multi-level buildings and outdoor work areas, subject to very cold, sometimes wet or very sunny work sites. Some facilities are located at the base or bottom area and some are semi-remote and can only be reached by traveling via chair lift(s), skis or snowboards. Walking surfaces are frequently frozen, sloped and slippery. Proper footwear is a must, indoors and out. Work days and hours, as well as the number of hours required will vary, with an emphasis on weekends and holidays.
 

WHY WORK AT JAY PEAK?

We’re a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We’re rewarded fairly for our collective efforts and encouraged to pursue individual goals. We’re a family, one that gets to choose its members. We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation. It’s not for everyone but we’re not looking for everyone-we’re looking for you.

IF YOU HAVE WHAT IT TAKES, HERE'S WHAT YOU’LL GET

  • $19.00 per hour
  • Commissions of up to an additional $3.00 per hour based on Resort sales goals
  • Paid Vacation & Sick Time
  • Paid Maternity & Parental Leave
  • Medical, Dental, Vision, Accident, Hospital Indemnity, Life & Disability Insurances
  • 401k program with employer match after 9 months of employment
  • Remote work and/or flexible schedules (depending on position)
  • FREE or deeply discounted season passes for you and your dependents
  • Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)
  • Seasonal employee parties
  • Regular free employee breakfasts/lunches, family events, and parties
  • For a full listing of employee perks both on and off-property, click here

Jay Peak Resort is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. We are committed to the full inclusion of all qualified individuals. In keeping with our commitment, Jay Peak Resort will take the steps to assure that people with disabilities may be provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, or for a full listing of all physical demands/requirements, working conditions, environment, and all other ability qualifications for this role please contact the Human Resources office at 802-327-2183 or hr@jaypeakresort.com.

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