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Suicide Chat Jobs (NOW HIRING)

FirstLink

Manager, 988 Lifeline (In-Office Only!)

Fargo, ND · On-site

$26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

As the local answering point for the 988 Suicide & Crisis Lifeline, FirstLink answers tens of thousands of conversation from across North Dakota and northwestern Minnesota each year via phone, chat ...

FirstLink

Manager, 988 Lifeline

Fargo, ND

$26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

As the local answering point for the 988 Suicide & Crisis Lifeline , FirstLink answers tens of thousands of conversation from across North Dakota and northwestern Minnesota each year via phone, chat ...

FirstLink

Manager, 988 Lifeline

Fargo, ND · On-site

$26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

As the local answering point for the 988 Suicide & Crisis Lifeline, FirstLink answers tens of thousands of conversation from across North Dakota and northwestern Minnesota each year via phone, chat ...

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All JobsSuicide Chat Jobs

Suicide Chat information

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$36.5K

$87.8K

$133K

How much do suicide chat jobs pay per year?

As of Aug 13, 2026, the average yearly pay for suicide chat in the United States is $87,831.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $102,500.00 per year, depending on experience, location, and employer.

What qualifications do you need to work at a suicide chat?

To work as a suicide chat counselor, candidates typically need a high school diploma or equivalent, relevant training in mental health or crisis intervention, and strong communication skills. Many organizations prefer prior experience in counseling, psychology, or social work, and some require certification in crisis response or mental health first aid.

What is the difference between Suicide Chat vs Crisis Hotline Worker?

AspectSuicide ChatCrisis Hotline Worker
CredentialsOften requires training in crisis intervention, mental health awarenessRequires similar training, sometimes certifications in crisis management or mental health
Work EnvironmentOnline chat platforms, remote or call center settingsPhone calls, in-person or remote crisis centers
Industry UsagePrimarily mental health support via digital communicationBroader crisis intervention including mental health, domestic violence, and other emergencies

Suicide Chat specialists focus on providing immediate support through online chat platforms, often working remotely. Crisis Hotline Workers handle a wider range of emergencies via phone or in person, with similar training requirements. Both roles aim to support individuals in crisis but differ mainly in communication medium and scope of issues addressed.

What are the key skills and qualifications needed to thrive as a suicide prevention chat counselor, and why are they important?

To thrive as a Suicide Prevention Chat Counselor, you need a background in psychology, counseling, or social work, often supported by relevant degrees or certifications such as QPR (Question, Persuade, Refer) or ASIST (Applied Suicide Intervention Skills Training). Familiarity with crisis intervention chat platforms, risk assessment tools, and client management systems is typically required. Exceptional empathy, active listening, and emotional resilience are critical soft skills for building trust and providing support to individuals in crisis. These skills and qualifications are vital for effectively assessing risk, ensuring safety, and offering compassionate, timely assistance to those in need.

What is a suicide chat counselor?

A suicide chat counselor is a trained professional or volunteer who provides emotional support and crisis intervention through online chat platforms to individuals experiencing suicidal thoughts or emotional distress. Their primary role is to listen non-judgmentally, offer support, assess risk, and help connect people to appropriate resources and emergency services if needed. Suicide chat counselors are usually available through hotlines, mental health organizations, or crisis intervention services, and they maintain confidentiality while ensuring the safety of those they assist.

What are some common challenges faced by professionals working in suicide chat support roles, and how can they manage these challenges effectively?

Professionals in suicide chat support roles often encounter emotionally intense situations and may experience compassion fatigue or secondary trauma. Managing these challenges involves practicing self-care, participating in regular debriefing sessions, and utilizing supervision provided by the organization. Many teams foster a supportive environment where colleagues can share experiences and strategies. Access to ongoing training and mental health resources is also essential for maintaining resilience and delivering effective support to individuals in crisis.
More about Suicide Chat jobs

What are the most commonly searched types of Suicide Chat jobs?

The most popular types of Suicide Chat jobs are:

What job categories do people searching Suicide Chat jobs look for?

The top searched job categories for Suicide Chat jobs are:

Suicide Chat jobs near you
Infographic showing various Suicide Chat job openings in the United States as of August 2026, with employment types broken down into 57% Full Time, 7% Part Time, 1% Temporary, and 35% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $87,831 per year, or $42.2 per hour.

Manager, 988 Lifeline (In-Office Only!)

FirstLink

Fargo, ND • On-site

$26/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 15 days ago

Job description

Are you an experienced crisis response professional who believes great leadership saves lives? FirstLink is seeking an experienced and compassionate leader to serve as our 988 Manager.As the local answering point for the 988 Suicide & Crisis Lifeline, FirstLink answers tens of thousands of conversation from across North Dakota and northwestern Minnesota each year via phone, chat, and text. As our 988 Manager, you'll lead and develop a team of 988 Crisis Specialists who provide life-changing support to individuals experiencing suicidal thoughts, emotional distress, substance use concerns, grief, and other behavioral health challenges.In this role, you'll ensure every person reaching out for help receives compassionate, evidence-based care while leading a team committed to excellence in crisis intervention.We offer competitive pay, starting at $26/hour, along with an excellent benefits package which includes 100%-paid Medical, Dental, Vision, Life Insurance, and Short-Term & Long-Term Disability for the employee. We also offer a generous PTO package! What You'll Do:As the 988 Manager, you'll provide leadership, supervision, and operational oversight for our team of 988 Crisis Specialists. You'll recruit, coach, mentor, and develop staff while ensuring the highest standards of suicide safety assessment, crisis intervention, documentation, and quality improvement.You will rely on data to strengthen answering capacity, monitor service quality across voice, chat, and text, and ensure compliance with national 988 Lifeline standards and accreditation requirements. You'll also collaborate closely with quality improvement, staff development, and organizational leadership to continuously improve crisis response and support your team's growth.Who We're Looking For:We're looking for someone who leads with both confidence and compassion!Successful candidates are skilled coaches who know how to build trust, develop talent, and create a culture where both team members and help-seekers feel genuinely supported. They communicate clearly, remain calm under pressure, and are committed to providing high-quality, person-centered crisis intervention.Ideal candidates will have experience in crisis services, behavioral health, suicide prevention, or contact center operations, along with a strong understanding of crisis intervention practices and a passion for helping others grow professionally. They are equally comfortable navigating complex situations, interpreting operational data, and leading a team toward continuous improvement.Most of all, they understand that supporting those who answer crisis conversations is just as important as supporting those who reach out for help.Join FirstLink!Every conversation answered through 988 has the potential to save a life. As the 988 Manager, you'll help ensure those conversations are met with compassion, clinical excellence, and a team that feels empowered to do their best work every single day.If you're ready to lead a mission-driven team dedicated to hope, healing, and high-quality crisis response, we'd love to hear from you! Apply today and help shape the future of FirstLink's 988 Suicide & Crisis Lifeline.