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Suicide Chat Jobs (NOW HIRING)

Vibrant Emotional Health

Crisis Counselor

$30.22 - $32/hr

Provide evidence-informed information and referral, brief supportive counseling, crisis intervention and suicide prevention support to callers and/or chat/text visitors who are in emotional distress.

Pathways Inc.

Crisis Line Counselor I

Ashland, KY

$18/hr

Provide immediate crisis and suicide intervention support via phone, text, and chat Refer callers to appropriate behavioral health, substance use, and emergency resources Monitor the status of active ...

Pathways Inc.

Crisis Line Counselor I

Ashland, KY

$18/hr

Provide immediate crisis and suicide intervention support via phone, text, and chat Refer callers to appropriate behavioral health, substance use, and emergency resources Monitor the status of active ...

Pathways Inc.

Crisis Line Counselor I

Ashland, KY

$20/hr

Provide immediate crisis and suicide intervention support via phone, text, and chat * Refer callers to appropriate behavioral health, substance use, and emergency resources * Monitor the status of ...

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All JobsSuicide Chat Jobs

Suicide Chat information

See salary details

$36.5K

$87.8K

$133K

How much do suicide chat jobs pay per year?

As of Jul 16, 2026, the average yearly pay for suicide chat in the United States is $87,831.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $102,500.00 per year, depending on experience, location, and employer.

How do I become an online chat agent?

To become an online chat agent, you typically need good communication skills, computer literacy, and the ability to handle sensitive conversations. Many employers require a high school diploma or equivalent and may provide training on their specific chat platforms. Customer service experience and familiarity with relevant tools can improve your chances of securing such a role.

How to become a crisis text line counselor?

To become a crisis text line counselor, applicants typically need to complete a training program provided by the organization, which covers active listening, crisis intervention, and confidentiality. Candidates should have strong communication skills, emotional resilience, and often commit to a scheduled shift, with some organizations requiring background checks or prior experience in mental health or counseling. Certification or specific qualifications are usually not mandatory but can be beneficial.

Do 988 operators get paid?

Yes, 988 operators are paid employees who typically receive wages comparable to customer service or mental health support roles. Compensation varies by organization and location, and some positions may require specialized training or certifications.

What is the difference between Suicide Chat vs Crisis Hotline Worker?

AspectSuicide ChatCrisis Hotline Worker
CredentialsOften requires training in crisis intervention, mental health awarenessRequires similar training, sometimes certifications in crisis management or mental health
Work EnvironmentOnline chat platforms, remote or call center settingsPhone calls, in-person or remote crisis centers
Industry UsagePrimarily mental health support via digital communicationBroader crisis intervention including mental health, domestic violence, and other emergencies

Suicide Chat specialists focus on providing immediate support through online chat platforms, often working remotely. Crisis Hotline Workers handle a wider range of emergencies via phone or in person, with similar training requirements. Both roles aim to support individuals in crisis but differ mainly in communication medium and scope of issues addressed.

What are the key skills and qualifications needed to thrive as a Suicide Prevention Chat Counselor, and why are they important?

To thrive as a Suicide Prevention Chat Counselor, you need a background in psychology, counseling, or social work, often supported by relevant degrees or certifications such as QPR (Question, Persuade, Refer) or ASIST (Applied Suicide Intervention Skills Training). Familiarity with crisis intervention chat platforms, risk assessment tools, and client management systems is typically required. Exceptional empathy, active listening, and emotional resilience are critical soft skills for building trust and providing support to individuals in crisis. These skills and qualifications are vital for effectively assessing risk, ensuring safety, and offering compassionate, timely assistance to those in need.

How much money do Crisis Counselor chat people make?

Crisis counselor chat positions typically pay between $12 and $20 per hour, depending on experience, location, and organization. Some roles may offer additional benefits or stipends for training and certification in mental health or crisis intervention.

What is a suicide chat counselor?

A suicide chat counselor is a trained professional or volunteer who provides emotional support and crisis intervention through online chat platforms to individuals experiencing suicidal thoughts or emotional distress. Their primary role is to listen non-judgmentally, offer support, assess risk, and help connect people to appropriate resources and emergency services if needed. Suicide chat counselors are usually available through hotlines, mental health organizations, or crisis intervention services, and they maintain confidentiality while ensuring the safety of those they assist.

What are some common challenges faced by professionals working in suicide chat support roles, and how can they manage these challenges effectively?

Professionals in suicide chat support roles often encounter emotionally intense situations and may experience compassion fatigue or secondary trauma. Managing these challenges involves practicing self-care, participating in regular debriefing sessions, and utilizing supervision provided by the organization. Many teams foster a supportive environment where colleagues can share experiences and strategies. Access to ongoing training and mental health resources is also essential for maintaining resilience and delivering effective support to individuals in crisis.
More about Suicide Chat jobs
What are the most commonly searched types of Suicide Chat jobs? The most popular types of Suicide Chat jobs are:
What job categories do people searching Suicide Chat jobs look for? The top searched job categories for Suicide Chat jobs are:
Suicide Chat jobs near you
988 Crisis Call Specialist

988 Crisis Call Specialist

Crisis Connections

Seattle, WA • On-site

$26.79/hr

Full-time, Part-time

Re-posted 11 days ago

Job description

Description:

Join the Front Line of Compassion

988 Crisis Call Specialist

Part-Time & Full-Time | Fully Remote (WA, AZ, OH, TX)
$26.79/hour | Union-Represented (OPEIU)


At Crisis Connections, we believe that every person deserves compassionate, accessible support during their most difficult moments. As a 988 Crisis Call Specialist, you’ll play a vital role in providing life-saving emotional support to individuals experiencing mental health crises-right when they need it most.


If you’re empathetic, calm under pressure, and motivated by meaningful work, we invite you to join our growing 988 Crisis Services team.

Why This Role Matters

The 988 Suicide & Crisis Lifeline is transforming how people access mental health support. In this role, you will be a trusted voice for individuals reaching out via phone, chat or text, offering hope, connection, and practical support during moments of distress.

Our approach centers dignity, respect, and non-judgment—meeting people where they are and helping them move toward safety and stability.

What You’ll Do

As a 988 Crisis Call Specialist, you will:

  • Provide empathetic, nonjudgmental crisis intervention via phone, or chat and text
  • Conduct suicide risk and behavioral health assessments and support de-escalation
  • Collaborate with on-shift clinicians to ensure safety when higher-level intervention is needed
  • Develop safety and action plans with individuals in crisis
  • Connect callers to appropriate community resources and crisis response partners
  • Accurately document interactions in the electronic health record
  • Follow established 988 Lifeline protocols and performance standards
  • Contribute to shared team goals for response times, availability, and quality care
Requirements:

What We’re Looking For
We’re seeking candidates who bring both skill and heart to this work.


Required Qualifications:

  • High school diploma or GED plus four (4) years of full-time behavioral health experience, or a combination of education and experience (Bachelor’s degree + 1 year BH experience, Associate degree + 2 years BH experience)
  • Strong verbal and written communication skills
  • Ability to multitask across multiple software platforms in a fast-paced environment
  • Ability to remain focused and grounded during emotionally intense conversations
  • Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.

Preferred Experience:

  • Crisis intervention or suicide prevention experience
  • Behavioral health or contact center experience
  • Knowledge of the King County public mental health system

Technology & Work Environment
This is a fully remote position, with requirements to support confidentiality and service quality:

  • Must reside in Washington, Arizona, Ohio, or Texas
  • Reliable high-speed internet (wired connection preferred; no hotspots)
  • Smartphone capable of using Microsoft Multi-Factor Authentication (MFA)
  • Quiet, private workspace suitable for confidential conversations
  • Ability to sit or stand and use a headset for extended periods

A brief computer skills assessment is required as part of the hiring process. Accommodations are available upon request.


Scheduling & Pay

  • Multiple schedules available (part-time and full-time)
  • $26.79 per hour
  • Union-represented position (OPEIU)
  • Paid training and onboarding
  • Full Benefits

Our Commitment to Inclusion
Thriving employees create a thriving mission. Crisis Connections is committed to diversity, equity, and inclusion. We value lived experience and welcome applicants from all backgrounds. BIPOC individuals, people with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply.


Ready to Make a Difference?

If you’re passionate about mental health, believe in compassionate crisis care, and want to be part of a mission-driven, supportive team-we’d love to hear from you.


Apply today and help answer the call when it matters most.