Sugar Bowl Jobs (NOW HIRING)

Nestled in the heart of the Sierra Nevada, Sugar Bowl Resort is seeking an exceptional Director of Village Services to be a guardian of our magical alpine experience. This role goes beyond traditional hospitality - it's an opportunity to create and preserve enchanting moments for our cherished homeowners and guests in one of California's most iconic ski destinations. As Director of Village Services, you'll be the chief experience creator of our tight-knit mountain community. Your mission is to ensure our homeowners never have to worry about anything except enjoying their incredible Sugar Bowl lifestyle. This role combines high-energy leadership, creative event planning, and meticulous attention to detail to deliver seamless, magical experiences.

Why Sugar Bowl?

Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to "sunny California" since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts alike.

The Sugar Bowl Magic

Our village isn't just a place - it's where magic comes to life every day. As Director of Village Services, you'll be entrusted with ensuring that this enchantment endures for generations to come. From crafting bespoke homeowner experiences to fostering a sense of wonder and community, you'll play a pivotal role in making sure the spirit of Sugar Bowl continues to captivate and inspire.

The Perks

Be a guardian of a magical legacy dating back to 1939

Work in a unique, gondola-accessed village with unparalleled charm

Competitive salary and comprehensive benefits package (see below)

Free season pass and skiing privileges

The opportunity to live and work in one of the most enchanting settings in the Sierra

Join a tight-knit community of mountain lifestyle enthusiasts

Who You Are:

A high-energy, creative individual with a passion for creating exceptional experiences

A proven ability to anticipate needs and provide seamless, proactive service

Strong leadership skills, with a track record of training and developing top-tier service teams

Excellent event planning and execution capabilities

Business acumen, including experience with budget management and homeowner billing

A self-starter who can multi-task and use initiative in a fast-paced environment, with outstanding attention to detail

A deep appreciation for the magical atmosphere and legacy of Sugar Bowl

Previous experience in luxury hospitality or high-end residential services is a plus

An understanding of the unique lifestyle and expectations of mountain homeowners is a plus

A proven track record of creating innovative, memorable events is a plus

A proven ability to develop and inspire a team of up to 12 is a plus

Experience preserving and enhancing exclusive community cultures is a plus

What You'll do:

Serve as the ultimate host for our homeowners, anticipating their needs and exceeding expectations

Create and execute extraordinary events that enhance the Sugar Bowl lifestyle

Train and develop our elite Concierge team and Stewards to deliver exceptional service

Manage and set budgets while driving business growth

Manage the day-to-day operation of the Village Services department

Collaborate closely with other departments

Design and implement new, magical experiences that embody the Sugar Bowl spirit

Foster and maintain strong relationships with homeowners and residents

Respond to homeowner requests in a courteous and timely manner

Preserve and enhance the unique magic that makes Sugar Bowl special

Manage the Sporthaus

Manage Lake Mary

Oversee transportation in and around the village and to the resort

Physical Requirements:

Comfortable standing, walking, and moving throughout the village and resort for extended periods, including during events

Capable of working evenings, weekends, and holidays to support events and homeowner needs

Comfortable working outdoors in varying mountain weather conditions while overseeing events, transportation, and village operations

Sufficient visual and auditory acuity to coordinate events, manage teams, and communicate with homeowners and staff

Able to travel around the village and resort, including gondola-accessed areas, as part of daily operations

Benefits:

Generous flexible and paid time off

Employer sponsored 401k plan after 1,000 worked hours and one (1) year of service

Medical, dental, and vision benefits

Employer paid life insurance

Additional voluntary benefits (AD&D, critical illness, etc.)

Employee Assistance Program (EAP)

Professional development opportunities

Free ski and tubing passes for employees

Free ski passes for dependents

50% off food at our restaurants

Free group ski and snowboard lessons for employees

Employee discounted lift tickets for family and friends

Lift ticket discounts at multiple resorts including 24 Mountain Collective destinations

Hotel discounts

Employee ski reciprocal programs

Sugar Bowl Resort believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, hair, religion, sex, sexual orientation, gender identity, gender orientation, gender expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, medical condition, or any other status protected by federal, state or local law, ordinance or regulation. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination.