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Success Jobs in Novi, MI (NOW HIRING)

TechCollect

Client Success Lead

Rochester, MI · On-site

Benefits Paid Time Off (PTO) Hands on Training Career Growth Opportunities Retirement Plan Health Insurance Responsibilities As the Client Success Lead at TechCollect.ai, you will guide customers ...

TechCollect

Client Success Lead

Rochester, MI · On-site

Benefits Paid Time Off (PTO) Hands on Training Career Growth Opportunities Retirement Plan Health Insurance Responsibilities As the Client Success Lead at TechCollect.ai, you will guide customers ...

TechCollect

Client Success Lead

Rochester, MI · On-site

Responsibilities As the Client Success Lead at TechCollect.ai, you will guide customers through the "Hello to Hero" journey, helping them move from their first interaction and free trial to becoming ...

TechCollect

Client Success Lead

Rochester, MI · On-site

Responsibilities As the Client Success Lead at TechCollect.ai, you will guide customers through the "Hello to Hero" journey, helping them move from their first interaction and free trial to becoming ...

SpotOn: Sales

Client Success Partner

Royal Oak, MI · On-site

$55K - $79K/yr

The Client Success Partner manages a large portfolio of strategic accounts and drives client retention and adoption through scalable engagement strategies. This role is ideal for individuals with ...

SpotOn: Sales

Client Success Partner

Royal Oak, MI · On-site

$55K - $79K/yr

The Client Success Partner manages a large portfolio of strategic accounts and drives client retention and adoption through scalable engagement strategies. This role is ideal for individuals with ...

SpotOn

Client Success Partner

Royal Oak, MI · On-site

$90 - $120/hr

The Client Success Partner manages a large portfolio of strategic accounts and drives client retention and adoption through scalable engagement strategies. This role is ideal for individuals with ...

A2MAC1

Customer Success Manager

Detroit, MI · On-site

Capture customer and market feedback and identify gaps, opportunities, and future improvements Customer Success & Implementation * Become part of the team responsible for rolling out B2B enterprise ...

SpotOn

Client Success Partner

Royal Oak, MI · Remote

$55K - $79K/yr

The Client Success Partner manages a large portfolio of strategic accounts and drives client retention and adoption through scalable engagement strategies. This role is ideal for individuals with ...

SpotOn: Sales

Client Success Partner

Royal Oak, MI · On-site

$55K - $79K/yr

The Client Success Partner manages a large portfolio of strategic accounts and drives client retention and adoption through scalable engagement strategies. This role is ideal for individuals with ...

greenpath, inc.

Client Success Specialist

Farmington, MI · On-site

$16.50 - $18.38/hr

Join Our Mission-Driven Team as a Client Success Specialist Location: Remote Employment Type: Full-Time Department: Client Services Training Start Date: August 31st, 2026 (Training is mandatory ...

greenpath, inc.

Client Success Specialist

Novi, MI · On-site

$16.50 - $18.38/hr

Join Our Mission-Driven Team as a Client Success Specialist Location: Remote Employment Type: Full-Time Department: Client Services Training Start Date: August 31st, 2026 (Training is mandatory ...

greenpath, inc.

Client Success Specialist

Ypsilanti, MI · On-site

$16.50 - $18.38/hr

Join Our Mission-Driven Team as a Client Success Specialist Location: Remote Employment Type: Full-Time Department: Client Services Training Start Date: August 31st, 2026 (Training is mandatory ...

One Way

Customer Success Advisor

Livonia, MI · On-site

$16 - $20/hr

We are seeking a Customer Success Advisor who will play a crucial role in ensuring a positive customer experience. The ideal candidate will be empathetic, knowledgeable, and solution-oriented ...

Competitive Wedge

Customer Success Manager

Detroit, MI · On-site

Customer Success Manager Provide leadership to technical and office staff throughout the project management process while working closely with CEO to stay on target with client deliverables. The day ...

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Showing results 21-40

All JobsSuccess JobsSuccess Jobs in Novi, MI

Success information

See Novi, MI salary details

$27.2K

$46.8K

$70.8K

How much do success jobs pay per year?

As of Aug 18, 2026, the average yearly pay for success in Novi, MI is $46,806.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,900.00 and $51,600.00 per year, depending on experience, location, and employer.

What is a success manager?

Success Managers, often called Customer Success Managers (CSMs), are professionals responsible for building strong relationships with clients and ensuring they achieve their desired outcomes using a company's products or services. They act as the main point of contact after a sale, guiding customers through onboarding, training, and ongoing support. Success Managers focus on customer satisfaction, retention, and helping clients maximize value, which in turn supports business growth. Their role often involves proactive communication, problem-solving, and collaborating with other internal teams to address customer needs.

What are some common challenges faced by customer success managers and how can they be addressed?

Customer Success Managers often face the challenge of balancing the needs of their clients with the goals of their company. Managing multiple accounts, each with unique requirements, can be demanding, especially when trying to ensure high customer satisfaction and retention rates. Effective time management, proactive communication, and leveraging customer data analytics are key strategies to overcome these challenges. Additionally, collaborating closely with sales, support, and product teams helps ensure client feedback is heard and acted upon, leading to better outcomes for all parties involved.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship management skills, a deep understanding of your company's products or services, and typically a bachelor's degree in business or a related field. Experience with CRM platforms like Salesforce, customer engagement tools, and data analysis systems is highly valued. Exceptional communication, problem-solving, and empathy are crucial soft skills for building trust and resolving client issues effectively. These skills ensure customers achieve their goals, which drives satisfaction, retention, and overall business growth.

What is the difference between Success vs Project Coordinator?

AspectSuccessProject Coordinator
Required CredentialsTypically a bachelor's degree in business, management, or related fieldUsually a bachelor's degree in business, management, or related area
Work EnvironmentCorporate, organizational, or project-based settingsProject teams across various industries, often in office settings
Employer & Industry UsageUsed in corporate and organizational contexts to denote achievement or a role focused on outcomesCommonly employed in project management to coordinate tasks and timelines

While both Success and Project Coordinator roles often require similar educational backgrounds and work in organizational environments, Success typically refers to achieving goals or outcomes, whereas a Project Coordinator focuses on managing project tasks and timelines. Understanding these differences helps clarify job expectations and career paths.

What cities near Novi, MI are hiring for Success jobs?

Cities near Novi, MI with the most Success job openings:

Success jobs near you
Infographic showing various Success job openings in Novi, MI as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $46,806 per year, or $22.5 per hour.

Customer Success Manager

Campfire Interactive

Ann Arbor, MI • On-site

Full-time

Re-posted 9 days ago

Job description

Company Description
Founded in 2000, Campfire Interactive is a leader in cloud-based solutions for opportunity management, sales forecasting, quote lifecycle management, and program/project management. With over 12,000 users globally, our software empowers automotive suppliers to optimize portfolios, manage profitability, and make confident, data-driven decisions.
Campfire's core values: Can-Do Attitude, Customer Commitment, Teamwork, Results-Oriented, and Agent of Change
Job Description
As a Customer Success Manager (CPQ), you will be the primary point of contact for Campfire customers using our Configure, Price, Quote software modules. You will be responsible for developing lasting customer relationships that promote retention and loyalty, supporting customers as they move from pilots to active production users, and leading support activities across cost estimation, quoting, pricing, and change management. You will also gather and document customer requirements, contribute product insights based on customer experience, and help develop scalable customer success processes as our global customer base grows.
Location & Work Model
  • Ann Arbor, MI - Hybrid: Primarily remote with 3 days in-office every other week
  • 10-20% travel to customer sites for onboarding, training, or strategic reviews
  • Flexible schedule; occasional evening/weekend availability for urgent customer needs

Key Responsibilities
Customer Relationship Management
  • Develop customer relationships that promote retention, loyalty, and long-term account health
  • Support customers through the full lifecycle - from pilot to active production - ensuring smooth transitions
  • Lead customer support activities for cost estimation, quoting, pricing, and change management modules
  • Conduct training sessions, onboarding, and quarterly business reviews across multiple geographic markets
  • Identify and pursue opportunities for subscription renewals, upsells, and account expansion

Technical & Domain Expertise
  • Gather and document customer requirements for business processes including cost/price analysis, supply chain management, sales and material forecasting, and production capacity
  • Understand and debug complex automotive cost models in collaboration with customers
  • Work with customers to ensure productive use of Campfire software and maximize ROI

Process & Team Collaboration
  • Develop customer success processes that drive efficient, standardized outcomes across a growing customer base
  • Collaborate with Product, Sales, and Support teams to relay customer feedback and inform the Campfire solution roadmap
  • Maintain accurate documentation of customer requirements, interactions, and action items in the CRM
  • Manage multiple customer projects concurrently, meeting deadlines while delivering high-quality outcomes

Qualifications
Core Competencies
  • Proven ability to build and maintain long-lasting, healthy relationships with enterprise customers
  • Excellent verbal and written communication skills; comfortable engaging diverse stakeholders
  • Strong problem-solving skills - able to work through complex issues independently and with a team
  • Top-down, big-picture thinker who can connect day-to-day work to broader business outcomes
  • Ability to thrive in a fast-paced, collaborative startup environment
  • Strong mathematical aptitude; comfortable with financial or cost-based analysis
  • Eagerness to learn and adapt to new tools, processes, and customer environments

Technical Skills
  • Experience delivering training and support across multiple geographic markets
  • Ability to understand and work within complex automotive cost models
  • Background collaborating with product development teams to ideate and implement scalable solutions
  • Proficiency with Microsoft Excel and/or other financial modeling tools for cost and price analysis
  • Familiarity with CRM tools (e.g., Salesforce, HubSpot) preferred
  • Automotive industry knowledge preferred

Work Experience
  • 4+ years of relevant experience in a customer-facing role - customer success, customer support, or system implementation
  • Experience in the computer software or SaaS industry highly desirable
  • Experience with cost models in Microsoft Excel or similar software packages

Education
  • BA/BS degree in Finance, Business, Engineering, or a related discipline

Additional Information
All your information will be kept confidential according to EEO guidelines.

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