$90 - $150/hr
Customer Success Employment Type: Full Time Location: PEX HQ Description About the Role At PEX, Customer Success isn't just a department -- it's the heart of our business. As a Customer Success ...
$90 - $150/hr
Customer Success Employment Type: Full Time Location: PEX HQ Description About the Role At PEX, Customer Success isn't just a department -- it's the heart of our business. As a Customer Success ...
$90 - $130/hr
You'll coach and develop Customer Success Managers while partnering closely with Sales, Professional Services, Support, Product, and Finance to deliver an exceptional customer experience throughout ...
$90 - $130/hr
You'll coach and develop Customer Success Managers while partnering closely with Sales, Professional Services, Support, Product, and Finance to deliver an exceptional customer experience throughout ...
TheStudent Success Coordinator will * Coordinate new studentorientation programs foronlinestudents. * Establish plans of action to address negative attrition/retention patterns. * Prepare and present ...
TheStudent Success Coordinator will * Coordinate new studentorientation programs foronlinestudents. * Establish plans of action to address negative attrition/retention patterns. * Prepare and present ...
$110 - $120/hr
Customer Success Manager US 7 days ago Requisition ID: 1127 Salary Range: $110,000.00 To $120,000.00 Annually Customer Success Manager Role About Octagos : Octagos is modernizing remote cardiac ...
$110 - $120/hr
Customer Success Manager US 7 days ago Requisition ID: 1127 Salary Range: $110,000.00 To $120,000.00 Annually Customer Success Manager Role About Octagos : Octagos is modernizing remote cardiac ...
$144 - $240/hr
About the role As the Director of Customer Success, you will lead and scale the Customer Success team to drive retention, account expansion, and long-term customer value across our security portfolio.
$144 - $240/hr
About the role As the Director of Customer Success, you will lead and scale the Customer Success team to drive retention, account expansion, and long-term customer value across our security portfolio.
Customer Success Manager
Eastern, KY · On-site
$70 - $90/hr
As a Customer Success Manager, you'll be the voice of our customers. You'll onboard new accounts, run training, and ensure teams get value from aerial mapping and BIM tools. You'll monitor adoption ...
Customer Success Manager
Eastern, KY · On-site
$70 - $90/hr
As a Customer Success Manager, you'll be the voice of our customers. You'll onboard new accounts, run training, and ensure teams get value from aerial mapping and BIM tools. You'll monitor adoption ...
$140 - $150/hr
About the Role As the Director, Customer Success, you'll spearhead our customer-centric approach to help our Americas customers achieve measurable outcomes and long-term value with SugarCRM. Your ...
New
$140 - $150/hr
About the Role As the Director, Customer Success, you'll spearhead our customer-centric approach to help our Americas customers achieve measurable outcomes and long-term value with SugarCRM. Your ...
New
$90 - $140/hr
Flexible time off Open Roles Customer Success Manager Location United States Employment Type Full time Location Type Remote Department Customer Success About August Health At August Health, our ...
$90 - $140/hr
Flexible time off Open Roles Customer Success Manager Location United States Employment Type Full time Location Type Remote Department Customer Success About August Health At August Health, our ...
Client Success Manager
Louisville, KY · On-site
$80K - $90K/yr
Client Success Manager Virtual Peaker is seeking a Client Success Manager who will help solve the climate crisis by supporting our mission of building the utility of the future. Role Responsibilities ...
Client Success Manager
Louisville, KY · On-site
$80K - $90K/yr
Client Success Manager Virtual Peaker is seeking a Client Success Manager who will help solve the climate crisis by supporting our mission of building the utility of the future. Role Responsibilities ...
Merchant Success Manager
Louisville, KY · On-site
Merchant Success Manager The Merchant Success Manager will be involved in all aspects of the merchant experience. They will focus on our top-tier accounts. Their main objective is to assist our ...
Merchant Success Manager
Louisville, KY · On-site
Merchant Success Manager The Merchant Success Manager will be involved in all aspects of the merchant experience. They will focus on our top-tier accounts. Their main objective is to assist our ...
Customer Success Manger
Louisville, KY · On-site
The Customer Success Manager (CSM) serves as a strategic partner to central station customers, dealers, and enterprise accounts, with a focus on adoption, retention, as well growth across the Resideo ...
New
Customer Success Manger
Louisville, KY · On-site
The Customer Success Manager (CSM) serves as a strategic partner to central station customers, dealers, and enterprise accounts, with a focus on adoption, retention, as well growth across the Resideo ...
New
Customer Success Advocate
Georgetown, KY · On-site
Customer Success Advocate Our sales and service departments are growing and we are need of additional customer success advocates. Duties include: * Responsible for manufacturer surveys processes and ...
Customer Success Advocate
Georgetown, KY · On-site
Customer Success Advocate Our sales and service departments are growing and we are need of additional customer success advocates. Duties include: * Responsible for manufacturer surveys processes and ...
Client Success Manager
Louisville, KY · Remote
Client Success Manager Virtual Peaker is seeking a Client Success Manager who will help solve the climate crisis by supporting our mission of building the utility of the future. Role Responsibilities ...
Client Success Manager
Louisville, KY · Remote
Client Success Manager Virtual Peaker is seeking a Client Success Manager who will help solve the climate crisis by supporting our mission of building the utility of the future. Role Responsibilities ...
$110 - $150/hr
Directly manage Customer Success Managers, including hiring, onboarding, coaching, 1:1s, career pathing, and performance management. * Set clear individual and team KPIs -- gross and net retention ...
$110 - $150/hr
Directly manage Customer Success Managers, including hiring, onboarding, coaching, 1:1s, career pathing, and performance management. * Set clear individual and team KPIs -- gross and net retention ...
$101 - $166/hr
Co-create and execute tailored Customer Success Plans with assigned customers, aligning on their mission-critical priorities, key initiatives, and adoption plans for Autodesk solutions, while driving ...
New
$101 - $166/hr
Co-create and execute tailored Customer Success Plans with assigned customers, aligning on their mission-critical priorities, key initiatives, and adoption plans for Autodesk solutions, while driving ...
New
Customer Success Manager
Louisville, KY · On-site
The Customer Success Manager is the trusted partner responsible for maximizing customer value and driving account retention within an assigned portfolio of clients across their entire experience ...
Customer Success Manager
Louisville, KY · On-site
The Customer Success Manager is the trusted partner responsible for maximizing customer value and driving account retention within an assigned portfolio of clients across their entire experience ...
Customer Success Manager
Frankfort, KY · On-site
Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion
Customer Success Manager
Frankfort, KY · On-site
Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion
$120 - $170/hr
Your mission As a Customer Success Manager (CSM) , you'll serve as a strategic advisor and trusted partner to enterprise organizations, helping them realize transformational business value through ...
$120 - $170/hr
Your mission As a Customer Success Manager (CSM) , you'll serve as a strategic advisor and trusted partner to enterprise organizations, helping them realize transformational business value through ...
Description: Full-Time Client Success Advisor Job Summary: * I mplement new client installs, including implementation checklist, configuration, training and follow-up * Ongoing client support of PSST ...
Description: Full-Time Client Success Advisor Job Summary: * I mplement new client installs, including implementation checklist, configuration, training and follow-up * Ongoing client support of PSST ...
Client Success Manager
Louisville, KY · On-site
Experience with SAAS or ERP sales and client success management is required. * Comfortably using CRM software (e.g., Salesforce, HubSpot, or similar) and other customer engagement tools is required.
Client Success Manager
Louisville, KY · On-site
Experience with SAAS or ERP sales and client success management is required. * Comfortably using CRM software (e.g., Salesforce, HubSpot, or similar) and other customer engagement tools is required.
Success information
What is a success manager?
Success Managers, often called Customer Success Managers (CSMs), are professionals responsible for building strong relationships with clients and ensuring they achieve their desired outcomes using a company's products or services. They act as the main point of contact after a sale, guiding customers through onboarding, training, and ongoing support. Success Managers focus on customer satisfaction, retention, and helping clients maximize value, which in turn supports business growth. Their role often involves proactive communication, problem-solving, and collaborating with other internal teams to address customer needs.
What are some common challenges faced by customer success managers and how can they be addressed?
Customer Success Managers often face the challenge of balancing the needs of their clients with the goals of their company. Managing multiple accounts, each with unique requirements, can be demanding, especially when trying to ensure high customer satisfaction and retention rates. Effective time management, proactive communication, and leveraging customer data analytics are key strategies to overcome these challenges. Additionally, collaborating closely with sales, support, and product teams helps ensure client feedback is heard and acted upon, leading to better outcomes for all parties involved.
What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?
To thrive as a Customer Success Manager, you need strong relationship management skills, a deep understanding of your company's products or services, and typically a bachelor's degree in business or a related field. Experience with CRM platforms like Salesforce, customer engagement tools, and data analysis systems is highly valued. Exceptional communication, problem-solving, and empathy are crucial soft skills for building trust and resolving client issues effectively. These skills ensure customers achieve their goals, which drives satisfaction, retention, and overall business growth.
What is the difference between Success vs Project Coordinator?
| Aspect | Success | Project Coordinator |
|---|---|---|
| Required Credentials | Typically a bachelor's degree in business, management, or related field | Usually a bachelor's degree in business, management, or related area |
| Work Environment | Corporate, organizational, or project-based settings | Project teams across various industries, often in office settings |
| Employer & Industry Usage | Used in corporate and organizational contexts to denote achievement or a role focused on outcomes | Commonly employed in project management to coordinate tasks and timelines |
While both Success and Project Coordinator roles often require similar educational backgrounds and work in organizational environments, Success typically refers to achieving goals or outcomes, whereas a Project Coordinator focuses on managing project tasks and timelines. Understanding these differences helps clarify job expectations and career paths.
What are the most commonly searched types of Success jobs in Kentucky?
The most popular types of Success jobs in Kentucky are:
What cities in Kentucky are hiring for Success jobs?
Cities in Kentucky with the most Success job openings:
Job description
Customer Success Manager
Description
Key Responsibilities
Skills, Knowledge and Expertise
Benefits
#J-18808-LjbffrDepartment: Customer Success
Employment Type: Full Time
Location: PEX HQ
Description
About the Role
At PEX, Customer Success isn’t just a department — it’s the heart of our business. As a Customer Success Manager (CSM), you’ll own the customer relationship from onboarding to renewal and beyond, serving as a trusted advisor and strategic partner to a portfolio of diverse accounts.
Your mission?
- Drive adoption of the PEX platform
- Create measurable value for our customers
- Expand customer engagement
- Protect and grow revenue
Key Responsibilities
What You'll Do
- Serve as the primary relationship owner for a portfolio of customers across a variety of industries and sizes.
- Manage the post-sale customer journey: onboarding, training, implementation, adoption, success planning, and renewals.
- Conduct Executive Business Reviews (EBRs) to highlight value delivered, align on key initiatives, and identify expansion opportunities.
- Monitor and drive health metrics: utilization rates, feature adoption, customer satisfaction (NPS), overall engagement and Net Spend Retention (NSR).
- Deliver targeted training sessions and best practice guidance to maximize customer success.
- Gain deep expertise in the PEX platform, including core functionality, features, and integrations, to serve as a subject matter expert (SME) for customers and internal stakeholders.
- Apply working knowledge of PEX tools to troubleshoot elevated issues, configure features, and guide customers through complex workflows.
- Understand the "why" behind customer needs, aligning PEX’s capabilities with their operational goals.
- Act as a customer advocate, sharing feedback with Product, Engineering, and other internal teams.
- Identify and mitigate risks of churn, while proactively creating expansion opportunities.
- Collaborate cross-functionally with Sales, Marketing, Product, and Support to deliver a unified customer experience.
- Use tools like Salesforce, Monday.com, Gong, and Google Suite to manage activities, communication, and reporting.
- Constantly look for ways to improve processes and scale the Customer Success function at PEX.
- Apply working knowledge of PEX tools to troubleshoot elevated issues, configure features, and guide customers through complex workflows.
- Leverage AI tools (e.g., Claude, ChatGPT, Devin) to work more efficiently by accelerating account research, drafting customer communications and internal content, surfacing usage insights, and streamlining internal workflows.
Skills, Knowledge and Expertise
Who You Are
- A customer-centric professional with a builder mindset — excited to contribute to a fast-growing SaaS fintech environment.
- A natural relationship-builder with a knack for uncovering needs, solving problems, and driving value.
- Highly organized and able to juggle competing priorities without losing sight of the big picture.
- Comfortable engaging with all levels of an organization — from frontline users to C-level executives.
- Motivated by success metrics like Net Spend Retention, expansion growth, and customer satisfaction (NPS).
- Based in California.
Required Skills & Qualifications
- Bachelor's degree
- 3+ years in Customer Success, Account Management, or a related client-facing role
- Proven track record of managing a portfolio of accounts and achieving retention/expansion goals
- Expertise in consultative selling, problem-solving, and conflict resolution
- Strong communication, presentation, and project management skills
- Ability to work cross-functionally in a fast-paced, collaborative environment
- Self-motivated, adaptable, and open to feedback
Preferred Skills & Qualifications
- Experience in fintech, payments, prepaid cards, credit cards, expense management, or disbursement platforms
- Familiarity with Google Suite, Microsoft Office, Monday.com, Salesforce, Claude, ChatGPT, and Gong
Benefits
Why Join PEX?
- Be part of a team that’s reshaping spend management for the modern workforce.
- Work with passionate, driven people in a culture built on innovation, collaboration, and respect.
- Grow your career with opportunities to shape the future of Customer Success at PEX.
- Competitive salary, benefits, and perks.