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Success Jobs in Florida (NOW HIRING)

DocuPhase

Customer Success Manager

Saint Petersburg, FL · On-site

About the Role We are seeking an accomplished Customer Success Manager with 3+ years of experience driving measurable business value for customers in B2B SaaS, preferably within the Office of Finance ...

Worth AI

Customer Success Manager

Orlando, FL · On-site +1

As part of our dynamic team, you will be instrumental in driving customer satisfaction and long-term success by fostering relationships and ensuring customers gain maximum value from our products.

Inspected

Customer Success Manager

Plantation, FL · On-site

The Customer Success Manager will own a defined portfolio of high-value accounts and shift our relationship with them from reactive problem-solving to proactive partnership. Where Support reacts ...

eMed LLC

Client Success Manager

Miami, FL · On-site

Client Success Manager Location: Miami, FL or Chicago, IL About eMed eMed is a digital health leader powered by its Empathetic AI™ Population Health Platform. We partner with employers, governments ...

Worth AI

Customer Success Manager

Orlando, FL

As part of our dynamic team, you will be instrumental in driving customer satisfaction and long-term success by fostering relationships and ensuring customers gain maximum value from our products.

Kaseya Careers

Customer Success Manager

Orlando, FL · On-site

At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. Position Summary As a Customer Success Manager within Kaseya's Elite Support organization ...

Sun Print Management

Be Seen First

Client Success Specialist

Tampa, FL · On-site

$50K - $55K/yr

We're looking for a confident, personable Client Success Specialist support our clients before and after the sale--both in person at client locations and virtually from our office . This full-time ...

Altium Limited

Customer Success Manager

Orlando, FL · On-site

The Customer Success Manager (CSM) is responsible for helping Microvellum and INNERGY Engineering customers realize the full value of their investment. Acting as a trusted advisor, the CSM builds ...

New

Percepto

Customer Success Manager

West Palm Beach, FL · On-site

Description The Customer Success Manager (CSM) is responsible for ensuring customers achieve measurable value from the deployment of Percepto's drone inspection solutions. This role blends customer ...

Inspected

Customer Success Manager

Fort Lauderdale, FL · On-site

The Customer Success Manager will own a defined portfolio of high-value accounts and shift our relationship with them from reactive problem-solving to proactive partnership. Where Support reacts ...

Kaseya Careers

Customer Success Manager

Orlando, FL · On-site

At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. Position Summary As a Customer Success Manager within Kaseya's Elite Support organization ...

OneArc

Customer Success Engineer

Orlando, FL

As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training ...

Melio

Customer Success Manager

Miami, FL · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success ...

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All JobsSuccess JobsSuccess Jobs in Florida

Success information

What are some common challenges faced by customer success managers and how can they be addressed?

Customer Success Managers often face the challenge of balancing the needs of their clients with the goals of their company. Managing multiple accounts, each with unique requirements, can be demanding, especially when trying to ensure high customer satisfaction and retention rates. Effective time management, proactive communication, and leveraging customer data analytics are key strategies to overcome these challenges. Additionally, collaborating closely with sales, support, and product teams helps ensure client feedback is heard and acted upon, leading to better outcomes for all parties involved.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship management skills, a deep understanding of your company's products or services, and typically a bachelor's degree in business or a related field. Experience with CRM platforms like Salesforce, customer engagement tools, and data analysis systems is highly valued. Exceptional communication, problem-solving, and empathy are crucial soft skills for building trust and resolving client issues effectively. These skills ensure customers achieve their goals, which drives satisfaction, retention, and overall business growth.

What is a success manager?

Success Managers, often called Customer Success Managers (CSMs), are professionals responsible for building strong relationships with clients and ensuring they achieve their desired outcomes using a company's products or services. They act as the main point of contact after a sale, guiding customers through onboarding, training, and ongoing support. Success Managers focus on customer satisfaction, retention, and helping clients maximize value, which in turn supports business growth. Their role often involves proactive communication, problem-solving, and collaborating with other internal teams to address customer needs.

What is the difference between Success vs Project Coordinator?

AspectSuccessProject Coordinator
Required CredentialsTypically a bachelor's degree in business, management, or related fieldUsually a bachelor's degree in business, management, or related area
Work EnvironmentCorporate, organizational, or project-based settingsProject teams across various industries, often in office settings
Employer & Industry UsageUsed in corporate and organizational contexts to denote achievement or a role focused on outcomesCommonly employed in project management to coordinate tasks and timelines

While both Success and Project Coordinator roles often require similar educational backgrounds and work in organizational environments, Success typically refers to achieving goals or outcomes, whereas a Project Coordinator focuses on managing project tasks and timelines. Understanding these differences helps clarify job expectations and career paths.

What are the most commonly searched types of Success jobs in Florida?

The most popular types of Success jobs in Florida are:

What cities in Florida are hiring for Success jobs?

Cities in Florida with the most Success job openings:

Success jobs near you
Infographic showing various Success job openings in Florida as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.

Customer Success Manager

DocuPhase

Saint Petersburg, FL • On-site

Other

Re-posted yesterday

Job description

About the Role
We are seeking an accomplished Customer Success Manager with 3+ years of experience driving measurable business value for customers in B2B SaaS, preferably within the Office of Finance, Accounts Payable (AP) Automation, ERP, or adjacent financial software domains. The ideal candidate will demonstrate strong relationship-building capabilities, a value-realization mindset, and proven expertise in partnering with multiple stakeholders across cross-functional internal teams and client organizations. This role requires a proactive and adaptable professional who thrives in dynamic environments and brings a balanced perspective from experience in both high-growth technology companies and more structured, enterprise-level organizations.
You will be responsible for owning the post-sale customer journey, from pre-implementation through renewal, fostering strong relationships, ensuring customers realize the full value of onPhase solutions, and identifying opportunities for continued growth. Strong communication, customer advocacy, and cross-functional coordination with Sales, Account Management, Implementation, Services, and Product are key to success in this role.
Key Responsibilities
  • Own the post-sale customer relationship, guiding customers through pre-implementation activities and supporting them through go-live and early adoption to ensure a smooth transition into ongoing success.
  • Lead investigative conversations with customer stakeholders to uncover goals, challenges, and growth opportunities, and execute customer success plans that deliver measurable business outcomes.
  • Proactivelymonitorcustomer health(utilizationtrends, CSAT/NPS, qualitative feedback, and operational data)to surface actionable insights,identifysuccess stories worth celebrating, and recommend configuration or process optimizations that increase the value of automation.
  • Quantify and communicate the business value customers realize fromonPhase, andcultivate referenceable customers.
  • Proactively surface risks early andleadthe creation of "GettoGreen" plans with clear actions, owners, and success metrics.
  • Partner with cross-functional teams (Support, Services, Product, Sales, and State/Partner teams) to accelerate issue resolution and protect customer outcomes.
  • Maintainaccuratehealth and risk forecasts that inform renewal readiness, and partner with Account Management to support the renewal process and protect long-term customer relationships.
  • Regularly review customer success plans with stakeholders to adjust strategies as needed.
  • Co-lead Impact Reviews with Account Managers to communicate business outcomes, product value, and forward-looking initiatives.
  • Identifyexpansion opportunities through investigative discovery and usageinsights, andsurface them to the Sales team.
  • Provide insight and advocacy to Account Managersto build value-based cases for expansion.
  • Act as the voice of the customer within the companybysurfacing feedback, insights, and patterns to internal teams to drive product improvements and inform strategic decisions.
Qualifications
Required
  • 3+ years proven experience in customer success, account management, or a similar customer-facing role in B2B SaaS.
  • Demonstrated experience driving measurable business value and outcomes for customers, with the ability to translate product capabilities into business impact.
  • Experience supporting Office of Finance customers (AP, AR, ERP, or financial software).
  • Proventrack recordof partnering across cross-functional teams (Sales, Implementation, Services, Product, Support) to drive customer outcomes.
  • Experience interpreting customer health signals(usage data, CSAT/NPS, and qualitative feedback)toidentifyrisk and opportunity.
  • Strong communicationand interpersonal skills, with the ability to build rapport and trust with customers, including senior stakeholders.
  • Excellent problem-solving and conflict resolution abilities.
  • Detail-oriented with strong organizational skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Familiarity with CRM software and other relevant tools.
Preferred / Nice to Have
  • Bachelor's degree in business ora relatedfield.
  • Background working in both high-growth technology companies and more structured, enterprise-level organizations.
What You'll Bring
  • A passion for delivering exceptional customer experiences and driving customer success.
  • Willingness to adapt to changing priorities and embrace new challenges.
  • A consultative, customer-centric mindset focused on long-term outcomes over short-term wins.
  • The ability to navigate ambiguity with structured thinking, clear prioritization, and outcome-driven decision-making.

Location & Travel
This role requires up to 15% travel for on-site customer visits and in-person collaboration meetings at our corporate office in the St. Petersburg, FL.

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