Success Jobs in Alabama (NOW HIRING)

Location: Robertsdale / Baldwin County, AL
Type: Full‐time | In‐office
Compensation: ~$ per hour (based on experience)

About the Role

We're hiring a Customer Success Manager who measures their work the right way: not by "touchpoints," but by client confidence, adoption, and retention. The client experience should feel calm, clear, and handled — and you're the person who makes that true.

You'll own the client relationship from signature through renewal, with a structured first-90-day motion that ensures clients feel known, see the value they bought, and never experience the gap between sales and service.

What You'll Own

• The first-90-day success motion — welcome bridge, outcome-anchored kickoff, onboarding execution, explicit handoff into steady-state service, and closeout. Clients feel momentum from day one, never a sag in the gap.
• Client clarity — translate "IT speak" into business language so leaders understand what's happening, what matters, and what decisions are actually in front of them.
• A predictable cadence — 30/60-day relational check-ins and periodic reviews that surface issues before they become escalations.
• Adoption — clients use the portal, processes, and support paths that make service smooth and reduce repeat friction.
• Relationship temperature — you notice drift early, fix friction early, and ensure clients feel cared for, not just "supported."
• Renewal predictability — health is tracked early, risks surfaced early, expectations corrected early. Renewals happen because the relationship is strong, not because someone "saved it" at the last minute.
• HubSpot CRM as the system of record — health signals, risks, renewals, expansions, key contacts, and next best actions are current and trusted.
• Partnership with delivery leaders — remove recurring friction in handoffs, expectations, and communication.
• Enlist clients and Support in Client Faced Events and Workshops -

Requirements (Non-Negotiable)

• 3+ years in a Customer Success Position (or equivalent client-success ownership role) with clear evidence of retention, adoption, and relationship outcomes
• Technology background — you don't need to be an engineer, but you must confidently navigate managed IT conversations: Microsoft 365, endpoint/device realities, security posture, and operational rhythms
• HubSpot CRM experience — you've used it in a real operating rhythm, keeping a pipeline of renewals and account health accurate and actionable
• A steady service mindset — calm under pressure, clear communication, and a bias toward resolving root causes, not just smoothing the moment
• Ownership as a reflex — no blaming, no silent observing. If something is wrong, you say it and help fix it.

Nice-to-Haves

• Experience in an MSP/MSSP environment or B2B recurring services
• Familiarity with client portals, ticketing workflows, and onboarding playbooks
• Experience running QBR/TBR-style reviews or executive-facing success conversations

Important Notes

• This is an in‐office position (not remote)
• This role requires maturity, discretion, and professionalism
• Gossip, side‐channel communication, or blurred boundaries are not part of our culture

What Success Looks Like

• By day 30: You run our onboarding cadence without friction, and clients feel immediate momentum.
• By day 90: Your accounts have clear health visibility in HubSpot, stakeholders are mapped, and relationships are stable and human.
• By 6–12 months: Renewals are boring (in the best way). Escalations are rarer. Clients can articulate the value they're receiving — and they trust us.

Why This Role Matters

This position directly impacts:

• Client success and full understanding of our processes that lead to success
• Tecinical Roadmapping and
• Overall service delivery quality

Benefits Include:

• BCBS Health and Dental Insurance Gold Plan (company pays 1/2 of the single rate)
• 7 paid holidays per year
• 2 personal days per year
• Vacation: 1 week after 1 year, 2 weeks after 3 years, etc.
• Life Insurance: $20,000 policy
• Cancer & Critical Care Policies: $10,000 each
• Accidental Death Benefit: $3,000
• 401(k): 7% Employer Paid Retirement Savings Plan
• Long-Term Disability: Company-paid
• Professional Development: Employer-paid training and leadership development