ZipRecruiter

Log In

1

Success Manager Jobs in Chicago, IL (NOW HIRING)

Letter AI

Customer Success Manager

Chicago, IL · On-site

Customer Success Manager Letter AI is the world's first unified revenue acceleration platform powered natively by generative AI. Our platform empowers sales teams at customers like Lenovo and ...

Built

Customer Success Manager

Chicago, IL · On-site

$70K - $80K/yr

Customer Success Manager Chicago Hello, We're Built In Built In is the only recruitment and employer reputation platform that helps companies measure and shape their reputation in AI search -- so ...

SPINS

Customer Success Manager

Chicago, IL · On-site +1

$80K - $90K/yr

Customer Success Manager The Customer Success Manager will manage relationships and accounts with key Financial Services customers. This role involves ensuring customer satisfaction, promoting ...

New

Reveal

Customer Success Manager

Chicago, IL · On-site

$87K - $103K/yr

Customer Success Manager Reports To: Director of Customer Success Location: Chicago Job Overview The Customer Success Manager is responsible for helping customers obtain the most value from Reveal ...

Reveal

Customer Success Manager

Chicago, IL

$87K - $103K/yr

Customer Success Manager Reports To: Director of Customer Success Location: Chicago Job Overview The Customer Success Manager is responsible for helping customers obtain the most value from Reveal ...

Reveal USA

Customer Success Manager

Chicago, IL · On-site

$87K - $103K/yr

Customer Success Manager Reports To: Director of Customer Success Location: Chicago Job Overview The Customer Success Manager is responsible for helping customers obtain the most value from Reveal ...

FourKites, Inc.

Customer Success Manager

Chicago, IL · On-site

$100 - $125/hr

FourKites is looking for an ambitious and experienced Customer Success Manager to join our team! You will provide the best customer experience by building a consultative relationship with your book ...

MARKT-PILOT GmbH

Customer Success Manager

Chicago, IL · On-site

Customer Success Manager MARKT-PILOT is a high-growth SaaS company helping industrial machinery manufacturers (OEMs) price smarter. Our pricing performance platform unifies market intelligence ...

YCharts

Customer Success Manager

Chicago, IL · On-site

$80K - $110K/yr

Customer Success Manager YCharts empowers wealth managers to make smarter investment decisions and communicate with confidence. Our SaaS platform combines powerful research, proposal generation, and ...

Reveal Brainspace

Customer Success Manager

Chicago, IL

$87K - $103K/yr

Customer Success Manager Reports To: Directorof CustomerSuccess Location:Chicago Job Overview The Customer Success Manager is responsible for helping customers obtain the most value from Reveal ...

SPARETECH

Customer Success Manager

Chicago, IL · On-site

Customer Success Manager Chicago, Illinois, United States Hybrid Work Environment: We believe in the value of in-person collaboration. This role requires team members to work from our Chicago office ...

Clockwork

Customer Success Manager

Chicago, IL · On-site

$60K - $80K/yr

Customer Success Manager Millions of companies fail each year because of poor financial management. Growing companies and their advisors are severely under-equipped to manage their company's cash ...

Melio

Customer Success Manager

Chicago, IL · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success ...

Circadia Health

Customer Success Manager

Chicago, IL

$120K - $180K/yr

About the Role We're looking for a Senior Customer Success Manager who thinks strategically and builds lasting partnerships. This is not a traditional account management role. You'll embed yourself ...

Circadia Health

Customer Success Manager

Chicago, IL · On-site

$120K - $180K/yr

About the Role We're looking for a Senior Customer Success Manager who thinks strategically and builds lasting partnerships. This is not a traditional account management role. You'll embed yourself ...

Meltwater

Customer Success Manager

Chicago, IL · On-site +1

$80K - $107K/yr

Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven ...

SPINS

Customer Success Manager

Chicago, IL · On-site

Customer Success Manager Chicago, IL / Remote For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract ...

Schedule Engine

Customer Success Manager

Chicago, IL

As the Customer Success Manager you will be responsible for developing customer relationships that promote retention and loyalty. Your job will be to work closely with customers to ensure they are ...

Rundoo

Client Success Manager

Chicago, IL · On-site

$117K - $130K/yr

Chicago (in-office 4x/week) As a Client Success Manager at Rundoo, you own the relationship with a book of live clients after they go live-independent paint, hardware, and farm & feed stores that now ...

SPINS

Customer Success Manager

Chicago, IL · On-site +1

Customer Success Manager The Customer Success Manager will manage relationships and accounts with key Financial Services customers. This role involves ensuring customer satisfaction, promoting ...

New

previous pagenext page

Showing results 21-40

All JobsSuccess JobsSuccess Manager JobsSuccess Manager Jobs in Chicago, IL

Success Manager information

See Chicago, IL salary details

$33.5K

$85.6K

$144.3K

How much do success manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for success manager in Chicago, IL is $85,636.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,300.00 and $102,100.00 per year, depending on experience, location, and employer.

What is a success manager?

Success Managers, often called Customer Success Managers (CSMs), are professionals who work to ensure that customers achieve their desired outcomes when using a company's products or services. They build strong relationships with clients, provide onboarding and training, and act as the main point of contact for resolving issues and gathering feedback. Success Managers also help identify opportunities for customers to gain more value and may work with sales or support teams to improve the overall customer experience. Their main goal is to drive customer satisfaction, retention, and long-term loyalty.

What are the key skills and qualifications needed to thrive as a success manager?

To thrive as a Success Manager, you need strong relationship management, customer service acumen, and a solid understanding of the product or service, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, data analysis tools, and project management systems is typically required. Outstanding communication, problem-solving, and proactive listening skills help you build trust and anticipate client needs. These abilities are crucial for ensuring client satisfaction, driving retention, and fostering long-term business growth.

How does a success manager typically collaborate with cross-functional teams to support client outcomes?

Success Managers regularly work with departments like Sales, Product, and Support to ensure clients achieve their desired outcomes with the company's products or services. This often involves coordinating onboarding processes, communicating client feedback to product teams, and working alongside support to resolve any issues that arise. Effective collaboration helps build lasting client relationships and drives continuous improvement. Success Managers also participate in regular meetings with these teams to align on goals and share insights, making teamwork a core part of the role.

What are popular job titles related to Success Manager jobs in Chicago, IL?

For Success Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Success Manager jobs in Chicago, IL look for?

The top searched job categories for Success Manager jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Success Manager jobs?

Cities near Chicago, IL with the most Success Manager job openings:

Success Manager jobs near you
Infographic showing various Success Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $85,636 per year, or $41.2 per hour.

Customer Success Manager

Letter AI

Chicago, IL • On-site

Other

Re-posted 15 days ago

Job description

Customer Success Manager

Letter AI is the world's first unified revenue acceleration platform powered natively by generative AI. Our platform empowers sales teams at customers like Lenovo and Redpanda to ramp up faster with AI-powered training and coaching, instantly find and personalize collateral for customers, and engage their buyers with the industry's first AI Sales Room. We recently raised a $40M Series B led by Battery Ventures, with participation from existing investors including Y Combinator, Lightbank, Northwestern Mutual Future Ventures, Stage 2 Capital, and Formus. The round comes just four months after announcing our Series A, indicating a shift we're seeing in real time: revenue teams aren't asking for more content or tools. They're asking for better outcomes, and Letter AI is bringing those outcomes to life! We 10Xed our revenue last year and are looking for the best of the best in Chicago to join us on the adventure.

The Role

We are looking for an early Customer Success Manager to join our expanding Customer Success team. You will play a meaningful role in helping define how we support and engage our customers as we scale. In this role, you will own key aspects of the customer success journey and ensure both existing and new customers derive maximum value from our platform.

  • Own day-to-day customer relationships, serving as the primary point of contact and trusted partner for our clients
  • Deliver a high-touch, highly responsive customer experience, with frequent touchpoints and fast turnaround on customer needs
  • Onboard new customers and guide pilot customers through successful conversion and long-term adoption
  • Proactively monitor customer health and engagement, quickly identifying risks and taking action to ensure retention and success
  • Actively gather customer feedback and partner with the product team to continuously improve the customer experience
  • Build deep relationships with customers by understanding their goals, challenges, and definition of success
  • Collaborate closely with Sales and Marketing to support renewals, expansions, and upsell opportunities

Qualifications for the role include:

  • 3+ years of experience in customer success, account management, or a related field
  • Proven track record of managing customer relationships and driving customer success
  • Strong problem-solving skills and ability to think strategically about customer needs
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced startup environment and manage multiple priorities
  • Experience with customer success tools and platforms is a plus

As a part of the team at this early stage, you will not only receive a competitive salary and benefits, but also a meaningful equity stake in the company.

How We Operate

At Letter AI, we want you to be unapologetically you while operating with our core principles in mind:

  • Customer-obsessed: Make your customers unreasonably happy and everything else will fall into place
  • Ambitious yet practical: Set big goals, but stay grounded with disciplined execution and ruthless prioritization
  • Direct yet kind: Never hold back from speaking your mind, but do so in a way that is kind to your colleagues
  • Driven yet humble: Push for excellence and deliver fast, but keep your humility

Join us on this exciting journey to build the world's next generational sales tech company. We look forward to hearing from you!

Apply