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Success Manager Jobs in Alberta (NOW HIRING)

Propra

Customer Success Associate

Calgary, AB

Company Description About Propra Propra is reimagining property management with a focus on using ... You will be responsible for ensuring our customers achieve success with Propra's products and ...

Patronscan

Client Success Specialist

Calgary, AB · On-site

You can manage your own time, prioritize without hand-holding, and follow through consistently ... Experience in a customer-facing role (customer success, account management, hospitality, sales)

Patronscan

Client Success Specialist

Calgary, AB · On-site

You can manage your own time, prioritize without hand-holding, and follow through consistently ... Experience in a customer-facing role (customer success, account management, hospitality, sales)

Patronscan

Client Success Specialist

Calgary, AB · On-site

You can manage your own time, prioritize without hand-holding, and follow through consistently ... Experience in a customer-facing role (customer success, account management, hospitality, sales)

MLP Dental

Dental Office Manager

Calgary, AB

CA$36 - CA$38/hr

Dental Operations & Patient Success ManagerCalgary, Alberta $30-$38 per hour | Full-Time | Benefits ... Managing insurance claim submissions and follow-ups * Posting insurance payments * Resolving claim ...

MLP Dental

Dental Office Manager

Calgary, AB · On-site

$36 - $38/hr

Dental Operations & Patient Success ManagerCalgary, Alberta $30-$38 per hour | Full-Time | Benefits ... Managing insurance claim submissions and follow-ups * Posting insurance payments * Resolving claim ...

Rohit Management Inc

Property Manager

Calgary, AB · On-site

Demonstrated success managing income-producing properties, such as apartment buildings, retail centers, or commercial office assets. * Understanding of building systems, preventive maintenance ...

Meda Agency

Senior Marketing Manager

Calgary, AB

$90K - $100K/yr

Proven success managing complex projects in a fast-paced environment * Strong leadership, communication, and organizational skills * Experience managing cross-functional stakeholders, agencies, and ...

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Success Manager information

How does a success manager typically collaborate with cross-functional teams to support client outcomes?

Success Managers regularly work with departments like Sales, Product, and Support to ensure clients achieve their desired outcomes with the company's products or services. This often involves coordinating onboarding processes, communicating client feedback to product teams, and working alongside support to resolve any issues that arise. Effective collaboration helps build lasting client relationships and drives continuous improvement. Success Managers also participate in regular meetings with these teams to align on goals and share insights, making teamwork a core part of the role.

What does a success manager do?

A success manager, often called a customer success manager, is responsible for building strong relationships with clients, ensuring they achieve their desired outcomes with a company's products or services. They monitor client satisfaction, provide support, and collaborate with sales and technical teams to promote retention and growth, often using tools like CRM software. Success managers typically require strong communication skills and industry knowledge to effectively address client needs and improve overall experience.

What are the key skills and qualifications needed to thrive as a success manager?

To thrive as a Success Manager, you need strong relationship management, customer service acumen, and a solid understanding of the product or service, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, data analysis tools, and project management systems is typically required. Outstanding communication, problem-solving, and proactive listening skills help you build trust and anticipate client needs. These abilities are crucial for ensuring client satisfaction, driving retention, and fostering long-term business growth.

What is a success manager?

Success Managers, often called Customer Success Managers (CSMs), are professionals who work to ensure that customers achieve their desired outcomes when using a company's products or services. They build strong relationships with clients, provide onboarding and training, and act as the main point of contact for resolving issues and gathering feedback. Success Managers also help identify opportunities for customers to gain more value and may work with sales or support teams to improve the overall customer experience. Their main goal is to drive customer satisfaction, retention, and long-term loyalty.
What job categories do people searching Success Manager jobs in Alberta look for? The top searched job categories for Success Manager jobs in Alberta are:
What cities in Alberta are hiring for Success Manager jobs? Cities in Alberta with the most Success Manager job openings:
Success Manager jobs near you
Infographic showing various Success Manager job openings in Alberta as of July 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution.

Customer Success Associate

Propra

Calgary, AB

Full-time

Posted 7 days ago

Job description

Company Description

About Propra

Propra is reimagining property management with a focus on using technology to alleviate the administrative burden for landlords and property managers so they can focus on what matters most, growing their business and delivering an exceptional living experience for their residents.

As a startup, you have the opportunity to join us on the ground floor and make a lasting impact. Our team is highly collaborative and customer-obsessed, often working beyond traditional role boundaries to move the business forward and create meaningful change.

Job Description

We’re looking for a proactive and customer-focused Customer Success Associate to join our team. You will be responsible for ensuring our customers achieve success with Propra’s products and services, driving product adoption, and ensuring that our solutions provide maximum value. 

Areas of Focus:

  • Build and maintain strong, long-lasting customer relationships through regular check-ins, providing guidance, and addressing concerns.

  • Provide exceptional customer support and timely case resolution. 

  • Lead and support customers through the onboarding process, ensuring they are fully trained and set up to achieve quick wins.

  • Track and report on key metrics such as customer satisfaction, retention rates, and platform adoption.

  • Document unexpected bugs and work with the tech team to test and communicate fixes.

  • Contribute to and maintain Propra’s resource hub for customer support and platform documentation.

  • Act as the voice of the customer within the company, collaborating with Product, Sales, and Marketing to meet customer needs.

  • Identify opportunities for upselling and cross-selling additional services, ensuring customers derive maximum value from the platform.

Qualifications

  • Prior experience in customer success or a related field, preferably in a B2B SaaS environment.

  • Proven ability to manage customer relationships and ensure satisfaction.

  • Familiarity with property management, financial services, operations, or bookkeeping solutions is a plus.

  • Experience with customer success software and CRM tools (eg. HubSpot, Intercom) is a plus.

  • Experience writing help centre articles, video tutorials, product documentation, or internal SOPs.

  • Ability to think outside the box and develop creative solutions to customer challenges, leveraging available resources and collaboration to find the best outcomes.

  • Empathy and strong interpersonal skills to build trust with customers, understand their challenges, and provide timely solutions.

  • Adaptable and flexible to the fast-paced, ever-changing demands of a growing startup.

  • Strong team player who is willing to go the extra mile for the customer.

At Propra, we believe in fostering a collaborative environment where everyone is empowered to contribute ideas and challenge the status quo. We value creativity, teamwork, and a customer-first mindset, and offer a dynamic, fast-paced work environment with plenty of opportunities for growth and learning. We’re looking for someone who shares our vision of transforming property management through innovation.
If you're passionate about solving problems, driving customer success, and leveraging technology to make a real impact, we’d love to hear from you!


Additional Information

What We Offer

  • Real work that matters: You’ll solve practical, everyday problems for property managers.
  • Trust and ownership: No micromanagement, red tape, or endless meetings. You get the freedom to manage your own work.
  • A down-to-earth team: Work alongside our tech, accounting, and customer support talent who care about getting things done together, without the ego.

About Applying With Propra

At Propra, we value diversity and are committed to creating an inclusive environment for all employees. We thank all applicants for their interest, but only those selected for an interview will be contacted. Please note that successful candidates may undergo a security screening, including a criminal records check.