Studio Operations Manager Jobs in Wayne, NJ (NOW HIRING)

Founded in 2018, Studio by Tishman Speyer offers flexible and welcoming workspaces across the U.S. and Brazil. Our friendly, energizing, and beautifully designed spaces include flex desks, spacious private offices, shared lounges and common areas, premium amenities, a variety of meetings rooms, plenty of phone booths, and more. Our members love the flexibility they find with Studio, backed by Tishman Speyer's 40 years of expertise.

Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer's diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers' evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio.

Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco.

Summary of the Position:

Tishman Speyer is looking for a Coworking Ambassador to join the Studio team in New York City.

Our Studio team is central to the member experience. Beyond just a beautiful workspace, our top priority is to create a hospitable, welcoming, and fun environment that gets our members excited to come to work each day. As a Coworking Ambassador in Chicago, you'll help to build an engaged and connected community at your location. Your focus on hospitality, energetic and warm disposition, and ability to create personal connections with your members will be paramount in helping each member feel like they're a part of the Studio family. We want our members to feel like Studio is the place where they can be most productive and can meet their full potential.

In addition to creating a strong community, you'll also be focused on operational excellence, and creating workspaces that look and feel amazing. As the face of your location you'll be the first point of contact for your members. You'll run point with day-to-day tasks to ensure operational success and help make the member's experience the best that it can be. You'll drive member happiness by assisting with all aspects of the Studio business including operations, events, hospitality, marketing, sales, and much more. This Ambassador will report to the General Manager of the Studio space and is an integral part of the Studio team.

Your key responsibilities:

Operations

• Manage day-to-day community operations to exceed member expectations and uphold quality and standards of our Studio space

• Conduct member feedback analyses to address opportunity areas and create action plans

• Develop and maintain relationships with third-party partners (building, facilities, F&B, etc.) to ensure efficient and effective operations and oversee completion of workorders

• Manage pantry and supply inventory and ordering, and oversee mail and package process

• On-board and welcome new members warmly by managing their move-in process. Send off former members professionally while managing the move-out procedures

• Review and submit accounts payable invoices in our internal systems, and identify trends and ways to reduce costs while still maintaining our high standards

• Ensure education and enforcement of the Studio's policies and procedures for all members

Hospitality

• Be the first point-of-contact and concierge by working at the front desk, supporting members and guests with questions, and providing a welcoming experience for all

• Provide proactive, warm service that goes above and beyond to keep members happy

• Plan and execute engaging themed events (i.e. social, wellness, educational) to help members interact with Studio, connect the community, and foster professional development

• Promote events with creation of events calendar, management of weekly newsletter, partnership with marketing to post events on social media, and more

• Build relationships with local businesses and community organizations to curate programming

• Develop innovative ways to surprise and delight members to create a unique experience

• Interact with members daily to help develop relationships, foster community connections, and obtain feedback on product quality, event requests, service levels and overall satisfaction

• Address member feedback promptly, and loop in the General Manager when needed

Sales

• Manage leads and tour pipeline in our Customer Relationship Management platform

• Excite prospects by conducting stellar tours and telling the Studio by Tishman Speyer story

• Assist with updating the leasing and marketing platforms to attract new members

About you:

Qualifications:

• College graduate with four-year degree

• 2+ years of experience in hospitality, sales, or operations

• Experience in customer service

• Financial literacy, project management and business operations experience a plus

• Due to the nature of the role this position requires onsite presence

Critical Competencies for Success:

• Excellent interpersonal, verbal, and written communication skills

• Strong organizational and project management skills; Excited to wear many hats and handle several projects at once

• Passion for working with people, creating amazing experiences, and leading with hospitality

• Takes initiative and is a proactive contributor always focused on continuous improvement

• Attention to the small details, ensuring quality and standards are never compromised

• Eager to be a part of a fast-paced and dynamic work environment

Community-Focused Requirements:

• You are always asking yourself and others how we can make things better and actively seeking out feedback to improve your own performance, your team, and the community

• You will roll up your sleeves because no task is too big or too small - you are team player and willing to help with any task

• You put your customers and team first and make decisions in their best interest. You do what is right and act with integrity and honesty

• You find a way to make the member happy in each interaction so they walk away with a smile

• You make great effort to build relationships with the entire Studio community including members, fellow ambassadors, partners, vendors, and building management

Additional Requirements:

• Prolonged periods of standing

• Frequent walking

• Occasionally lift and/or move 10-20 lbs

*This role requires an onsite presence

The base compensation range for this role is $50,000 -$57,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer's New York team, as we've considered factors specific to this geography.

Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement. We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sex, sexual orientation, gender identity, gender expression, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.

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