Studio Operations Manager Jobs in Hamilton, ON (NOW HIRING)

Position Title:  Studio Administrator / Field Education Trainer

Reports to:  Deanna Spielman, Education Manager - Canada

Direct Reports: N/A

Scope / Brands:  Field Education/Portfolio/Studio

ABOUT WELLA

Together, WE enable individuals to look, feel, and be their true selves.

Wella Company is one of the world's leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.

For additional information about the Wella Company please visit:  www.wellacompany.com

THE ROLE

Studio Administrator/Field Education Trainer (FET)

Studio Administrator/Field Education Trainer is a hybrid role that supports and helps grow salon business through directed Education and enabling Go-to-Market strategies of Wella Professionals.  In addition, this role will support the day-to-day operations of the Toronto Wella Studio located at 171 East Liberty Street, Toronto.  This role will be assigned to support a designated geographical territory and assumes that the candidate has a valid driver's license.  

Job Responsibilities:

• Managing the day-to-day business/activities at Wella Studio Toronto
• Plan & prepare for seminars and events - candidate should have a keen eye for attention to detail for end-to-end successful execution, such as: ensuring Studio is stocked and organized, send customer confirmations, follow up with seminar attendees, manage model recruitment, mannequin orders, lunch orders and maintain studio cleanliness during seminar.
• Support Studio Manager with planning, organizing and execution of customer events.
• Receptionist duties - Embody and maintain high standards of customer service with customers, internal and external.
• Act as an owner of the Studio business to increase Studio awareness, utilization, revenue and loyalty through proactive training of staff and upselling seminars. Track and manage attendee sign-up.
• Utilize Wellabooking System (Back End System) and partner with sales team to register seminar attendees & Wella Rewards Ticketing
• Manage Studio Retail Area. Responsible for Merchandise Displays and ensuring we have the latest Initiatives.
• Manage inventory of products in Wella Studio space.
• Gain proficiency with Shortcuts Point of Sale software.
• Support office needs, including shipping and office supply replenishment. 
• Maintain weekly Seminar tracker to communicate seminar sell through or help needed. 
• Conduct education seminars, salon education plans (JEP's), salon visits, area events and shows as directed by the Regional Education Manager, Sales Meetings, Tailor Made Education, Store Visits, Store Seminars, sales prospecting (detailing), support Wella Rewards Salon touch points, deliver virtual education, drive social media to build following.
• Lead trainings and launch new materials to existing and new salon customers, sales partners, and local Brand Educators
• Execute trainings, events and shows
• Ensure success of all major events, activities, and conversions in the assigned geographical area
• Organize, plan, and conduct Education activities and events to generate sales of Wella and all brands associated to the Wella Company
• Collaborate with external partners (All distribution channels- Distributor)
• Build positive working relationships with assigned accounts to ensure growth of Wella and all brands associated to the Wella Company.
• Support and partner with Sales in creating customer loyalty and new customer acquisition.
• Participate National / divisional meetings and trainings (Virtual and In Person)
• Handle related duties and assignments as necessary.
• Attend national and divisional company meetings to learn about promotions and activities, development of new technical and sales techniques, and new product introductions
• Working days in this role vary based on business needs  

Skills Requirement

• Reporting skills - maintain activity reports, expense reports, itineraries, or any other miscellaneous or requested written reports
• Mastery in technical skills - color application, cut/style/finish
• Robust Presentation skills
• Active on Social Media
• Maintain professional and fashionable image
• Ability to energize, engage and enable customers / salons when conducting seminars and trainings
• Flexibility and adaptability to change
• Good oral and written communication skills
• Minimum 3 years of salon experience
• Minimum 2 years demonstrating, teaching or presentation experience preferred.
• *Must possess valid cosmetology license within the province of residence (if required)
• *Must possess a valid driver's license/passport and ability to drive and travel long distances for extended periods
• Must be available to work most Sundays, and some evenings/weekends as needed for events
• Proficient in Outlook applications: Word, Excel, PowerPoint

Desirable:

• Collaborative - Big picture thinker with ability to drill down to the details, Planning, facilitation, collaboration, problem analysis/solving, decision making, solution oriented
• Committed- Work-flow structuring, monitoring, ability to quickly develop category & product expertise, multi-tasking, analytical, quantitative, organizational, detail-oriented, time management
• Creative- Creativity, business savvy, originality, intuition, open-minded
• Connected - Motivating others, communication, development of employees
• Courageous - Strong cross-functional coordination and leadership, autonomy, initiative, flexible and adaptable, communication, development of employees, sensitivity, objectivity, integrity, dependability, impact, tenacity.

EEO OPPORTUNITIES

We offer equal employment opportunity to qualified individuals. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at: https://www.wellacompany.com/consumer-affairs