Student Support Manager Jobs in Rhode Island (NOW HIRING)

All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated).If you close the browser or exit your application prior to submitting, the application progress will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page.Job Posting Title:Testing CoordinatorPosition Type:Professional / UnclassifiedDepartment:LSUAM AA - SA - H&WB - DS - Testing (Heather Nicole Ronci (00081680))Work Location:0124 William P. Johnston Hall - OfficePay Grade:Job Description:

Reporting to the Testing Manager, the Testing Coordinator will proctor exams to students with disabilities requiring accommodations. They will assist in the coordination of the Disability Services (DS) testing program for students with disabilities. This position is a key member of the Disability Services team.

GENERAL RESPONSIBILITIES FOR THIS POSITION INCLUDE:

• Proctor exams to students with disabilities requiring accommodations.
• Assist in the coordination of the Disability Services (DS) testing program for students with disabilities.

OPPORTUNITIES FOR LEADERSHIP:

Enhance Customer Service in Testing Processes
Each individual interaction between a student and a staff member is an opportunity to impact an individual student. By championing a culture of exceptional customer service, the Testing Coordinator can improve student satisfaction and contribute to increased student engagement, persistence, and overall success.

ATTRIBUTES OF THE SUCCESSFUL CANDIDATE:

• Committed to advocating for students and supporting institutional and divisional priorities and initiatives, specifically a commitment to quality, communicating a sense of home, and designing programs, services, events, and experiences with everyone in mind.
• Does not start with "no" when addressing student concerns or requests, but instead works to find innovative ways to solve problems and meet the needs of students with disabilities.
• Solves problems at the lowest level possible.
• Willingness to admit to and learn from mistakes and help others through mistakes they make in a way that fosters positive personal and team growth.
• Can communicate with clarity, direction, and conviction in person, in written communication, and in virtual spaces.

ABOUT THE DIVISION OF STUDENT AFFAIRS PRIORITIES:

Three priorities guide our work in the Division of Student Affairs. Foremost, we maintain a commitment to quality which is rooted in the belief that LSU students deserve our best effort. Every interaction we have with students should communicate care, relevance, polish, and attention to detail. We work to ensure every space, place, and staff-to-student interaction communicates a sense of home to students. Finally, we design programs, services, events, and experiences with everyone in mind.

RESPONSIBILITIES:

Direct Student Support 40%

Advise students individually on how to receive determined accommodations for their exams as well as requirements set by faculty, providing frontline advocacy and support. Responsible for proctoring exams for students with disabilities requiring accommodations in a variety of formats including paper-based, computer-based, as well as an assortment of alternative formats depending upon the student's disabilities and accommodations.

Program Support 40%

Coordinates logistics for the Disability Services (DS) testing program for students with disabilities. Responsible for security of all examinations and related material entrusted to DS by professors/instructors to be proctored with accommodations and for the accurate processing of the Examination Request Forms for students who schedule to take Disability Services provided exams.

Administrative Support 15%

Responsible for day-to-day testing operations by providing administrative management including protection of confidential files, maintenance of the student information database, and attention to compliance with the ADA, as amended, Section 504 of the Rehabilitation Act of 1973 and related university policies and procedures. Embraces and executes the marginal gains approach for continuous improvement in the delivery of testing services every academic year, collecting and maintain statistics

Other duties as assigned (5%)

Other duties as assigned. This includes, but is not limited to, efforts that support broad divisional and institutional goals, such as at least 40 hours per year spent supporting divisional initiatives, including Move-in Day, Welcome Week, Family Weekend, and Career Expo.

MINIMUM QUALIFICATIONS:

• High School Diploma
• Experience providing services to individuals in a high pace environment.
• LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply- a degree is not required as long as the candidate meets the required years of experience specified in the job description.

PREFERRED QUALIFICATIONS:

• Bachelor's degree from an accredited institution.
• Experience providing services to individuals in a high pace environment.

SPECIAL REQUIREMENTS/EXPECTATIONS:

As with all LSU employees, this position, due to its title and/or responsibilities, has an obligation to assist students in obtaining necessary services. Should a student appear to need or seek assistance with emotional, behavioral, or mental health-related issues, they should be referred to the appropriate service within the Student Health Center. In situations where the student creates an impression that they are a danger to themselves or others, the advisor should immediately contact the Care Team, the Dean of Students, or the appropriate law enforcement agency. The employee, outside of the rights contained in FERPA, ADA, and Section 504, should create no impression of client or patient confidentiality.

APPLICATIONS:

Applications will be accepted online on the LSU Careers website. Please direct all nominations and inquiries for the position to Heather Ronci, Testing Manager, at 225-578-4539. The department will begin reviewing applications immediately and continue to accept applications and nominations until the position is filled. Requested application materials include a letter of interest; curriculum vitae or resume; and the names, telephone numbers, and e-mail addresses of at least three professional references. Salary will be competitive and commensurate with qualifications. An offer of employment is contingent on a satisfactory pre-employment background check.

Additional Job Description:Special Instructions:Requested application materials include a letter of interest; curriculum vitae or resume; and the names, telephone numbers, and e-mail addresses of at least three professional references. For questions or concerns regarding the status of your application or salary ranges, please contact Heather Ronci at 225-578-4539.

Skills Needed:

Administrative Support, Communication, Computer Literacy, Customer Service, Policy Enforcement, Scheduling, Student Support Services, Test Administration

Preferred Skills:

Posting Date:July 30, 2026Closing Date (Open Until Filled if No Date Specified):November 20, 2026Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University's partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Essential Position (Y/N):LSU is an Equal Opportunity Employer.

All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university's ability to employ individuals in certain positions.

HCM Contact Information: