Student Support Advisor Jobs in Atlanta, GA (NOW HIRING)

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About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.
Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.
The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653 .
Location
Augusta University
Our Health Sciences Campus:
1120 15th Street, Augusta, GA 30912
Job Summary
The Advisor for Students in Transition provides specialized academic advising and support to students navigating significant academic and enrollment transitions, including transfer students, returning students, students changing majors, students on academic probation or suspension, and students redirecting from competitive or selective academic pathways. The position is responsible for delivering proactive, student-centered advising, coordinating intervention and retention efforts, developing individualized academic success plans, and connecting students to appropriate campus resources and support services. The Advisor collaborates with campus partners to support student persistence, engagement, and degree completion while assisting with transition programming, outreach initiatives, and student success efforts aligned with Augusta University's strategic priorities related to enrollment growth, retention, belonging, and holistic student support.
Responsibilities
Cross-Unit Collaboration
Collaborate with academic colleges, Enrollment and Student Affairs departments, faculty, and campus support offices to coordinate student support strategies and interventions. Work closely with the Coordinator for Training and Student Transitions and other advising staff to ensure consistent communication, referral processes, and service delivery. Participate in university committees, initiatives, and meetings related to student success, retention, enrollment, and academic support. Assist with collecting and reporting student engagement, retention, and transition data to support assessment and strategic planning efforts.
Relationship Management & Service Excellence
Build positive and supportive relationships with students, families, faculty, staff, and campus partners. Provide exceptional customer service while handling sensitive student concerns with professionalism, empathy, and confidentiality. Serve as a student advocate by helping students navigate institutional systems, processes, and challenges. Represent the Academic Advisement Center at campus events, orientations, open houses, and outreach activities.
Professional Development
Maintain current knowledge of advising best practices, retention strategies, student development theory, and university policies and procedures. Participate in professional development opportunities including trainings, workshops, conferences, and webinars related to advising, student success, and higher education administration. Engage in ongoing learning related to student populations in transition, academic recovery, and holistic student support. Contribute to a culture of collaboration, continuous improvement, and student-centered service within the Academic Advisement Center.
Student Transition Advising and Support
Provide proactive, developmental academic advising and case management support to students navigating transition experiences, including dual enrolled students, transfer students, returning students, students changing majors, students on academic probation or suspension, and students redirecting from competitive or selective academic pathways. Assist students in developing individualized academic plans aligned with degree requirements, career goals, academic standing, and institutional policies. Support students in understanding university policies, procedures, academic requirements, registration processes, and available campus resources. Conduct outreach and intervention efforts for students identified as academically at risk or experiencing barriers to persistence and progression. Assist students in developing academic recovery strategies, success plans, and realistic pathways toward degree completion. Monitor student progress and maintain accurate advising documentation within university systems such as Jag360/Slate, JagTrax, and Banner. Facilitate referrals to campus resources including Financial Aid, Counseling and Psychological Services, Career Services, the Academic Success Center, Housing, Disability Services, and other student support offices as appropriate
Transition Programming and Student Engagement
Assist with the development and implementation of workshops, communication campaigns, and transition programming designed to support student persistence, engagement, and sense of belonging. Participate in orientation programs, transfer student initiatives, re-enrollment campaigns, and outreach efforts targeting students in transition populations. Support initiatives designed to improve student engagement scores through participation in campus events, workshops, and leadership opportunities. Help create a welcoming and student-centered environment that encourages connection, engagement, and holistic student success.
Other
Other Duties as Assigned
Required Qualifications
Bachelor's degree from accredited college or university. Two years of experience in education or customer/student-facing role; OR Master's degree from an accredited college or university and one year of related experience.
Preferred Qualifications
Master's degree from an accredited college or university and experience in advising counseling, or other closely related field; may include supervision or mentoring of others.
Knowledge, Skills, & Abilities
KNOWLEDGE
Strong verbal/written communication and presentation skills. Must exert a high level of professionalism and self-motivation. Experience in customer service. Ability to work independently without extensive supervision. Detail-oriented, with the ability to multitask in a dynamic, fast-paced environment using multiple databases and software. Strong emotional intelligence with the ability to interact and develop relationships with a broad range of individuals. Proficiency in all Microsoft applications. Resourcefulness in conducting effective and efficient office operations to facilitate and support the mission of the department. High ethical standards and a commitment to confidentiality.
Shift/Salary/Benefits
Shift: Days: M-F (Work outside of normal business hours may be required)
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period: Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply
Consider applying with us today!
Applicants are encouraged to tailor their resumes to the position of interest by clearly highlighting relevant work experience and skills gained from previous employment. Resumes should reflect how your background aligns with the qualifications and responsibilities of the role.
https://www.augusta.edu/hr/jobs/
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university
Select University Faculty & Staff > Internal Applicants if you are a current university employee
If you need further assistance, please contact us at 706-721-9365