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Custodial Operations Supervisor
Application Deadline: 11 September 2026
Department: PCUEC
Employment Type: Full Time
Location: Provident Credit Union Event Center
Reporting To: Omar Garcia
Compensation: $31.73 - $39.98 / hour
Description
Position OverviewThe Student Union, Inc. is 501(c)(3) nonprofit auxiliary that maintains three major facilities at San José State University in downtown San José, California. These facilities include the Diaz Compean Student Union Building, the Provident Credit Union Event Center, and the Spartan Recreation and Aquatic Center. The Student Union, Inc. functions as part of the Student Affairs Division on campus, and is governed by a Board of Directors made up of a student majority, faculty, and administrators.
MissionThe Student Union, Inc. of San Jose State University supports the development, growth, and well-being of students and the campus community by providing diverse programs, desired services, and quality facilities to enhance the collegiate experience.
Job Summary
Under the direction of the Assistant Director, Events Center Operations, the Custodial Operations Supervisor oversees the day-to-day custodial operations for the Provident Credit Union Event Center. The position serves as the primary liaison to the contracted custodial services provider, ensuring facilities are maintained in accordance with Student Union standards while supporting event operations, inventory management, quality assurance, and facility readiness. The Custodial Operations Supervisor assists the Assistant Director by coordinating custodial operations, managing contracted service providers, supporting event operations, monitoring operational performance, and serving as the operational steward of facility presentation to ensure a safe, clean, and welcoming environment for students, staff, clients, and visitors.
Essential Functions and Tasks
Custodial Operations:

• Plan, coordinate, and oversee daily custodial operations for Student Union-managed facilities.
• Ensure facilities are maintained in accordance with Student Union cleanliness, safety, and appearance standards.
• Conduct routine inspections to ensure facilities remain clean, safe, and operationally ready.
• Identify operational deficiencies and coordinate timely corrective actions.
• Support the development and implementation of custodial standards, procedures, and best practices.

Contractor Management:

• Serve as the primary liaison between Student Union, Inc. and contracted custodial service providers.
• Conduct routine meetings with contractor leadership to review operational needs, staffing, and service expectations.
• Assist with onboarding and training contracted custodial personnel on Student Union operational standards, event operations, safety procedures, and customer service expectations.
• Monitor contractor performance and ensure compliance with contractual service standards.
• Coordinate corrective actions related to service deficiencies.
• Maintain positive working relationships with contractors while holding vendors accountable for service expectations.

Event Support:

• Coordinate custodial staffing and operational support for events and special programs.
• Participate in event planning meetings to identify custodial staffing, equipment, waste management, and facility preparation needs.
• Coordinate custodial operational plans for commencements, concerts, athletic competitions, high-profile events, and campus programs.
• Coordinate emergency custodial response during events to ensure continuity of operations and a positive guest experience.
• Collaborate with Event Operations staff to support successful event execution.

Inventory & Procurement:

• Maintain inventory of custodial supplies, equipment, chemicals, and consumable products.
• Prepare purchase requests and monitor inventory levels to ensure operational readiness.
• Coordinate deliveries, organize storage areas, and maintain inventory records.
• Recommend and evaluate custodial equipment, supplies, and technologies to improve operational efficiency and asset longevity.
• Maintain custodial equipment inventory and lifecycle replacement schedules.

Facility Operations Support:

• Conduct routine facility condition assessments.
• Coordinate follow-up on facility deficiencies and maintenance concerns.
• Assist with work order prioritization and coordination.
• Coordinate minor maintenance and custodial improvement projects.
• Support preventive maintenance initiatives.
• Coordinate with vendors, contractors, and campus partners as assigned.
• Assist with building opening, closing, and facility readiness procedures.
• Coordinate facility improvement projects, deep cleaning initiatives, seasonal facility transitions, and operational enhancement projects.
• Coordinate with Maintenance, Event Operations, Security, Athletics, Risk Management, Environmental Health & Safety, vendors, and campus partners to support facility readiness and operational coordination.
• Serve as the operational steward for facility presentation, ensuring public and back-of-house spaces consistently meet Student Union standards for cleanliness, organization, safety, and event readiness.

Customer Service

• Respond to facility cleanliness concerns from campus partners, clients, and building occupants.
• Coordinate timely resolution of custodial service requests.
• Promote a positive customer experience through proactive facility readiness and responsiveness.

Safety & Compliance

• Promote safe work practices and maintain compliance with applicable safety regulations.
• Maintain Safety Data Sheets (SDS) and custodial chemical inventories.
• Support OSHA, IIPP, and environmental health and safety compliance efforts.
• Report safety concerns and coordinate corrective actions.
• Participate in emergency response planning and operational response efforts.
• Coordinate custodial response and recovery efforts during facility emergencies in collaboration with campus partners, contractors, and emergency personnel.
• Support sustainability initiatives by promoting waste diversion, recycling, composting, and environmentally responsible custodial practices.

Administration

• Maintain custodial operating procedures, inspection reports, and operational documentation.
• Assist in developing cleaning standards, schedules, and operational guidelines.
• Prepare monthly operational reports and track custodial performance metrics.
• Assist with development and management of the custodial operating budget, including tracking expenditures, reviewing contractor invoices, and providing recommendations for annual budget planning and equipment replacement.
• Develop and monitor key performance indicators (KPIs), analyze operational trends, and recommend process improvements to enhance service delivery and operational effectiveness.
• Develop and maintain a comprehensive custodial inspection and quality assurance program, including documenting recurring deficiencies, tracking corrective actions, and monitoring contractor performance.
• Maintain contractor performance records and inspection documentation.
• Attend departmental meetings and planning sessions.

Continuous Improvement

• Identify opportunities to improve custodial operations, operational efficiency, sustainability, and customer service.
• Recommend process improvements that enhance facility operations, contractor performance, and overall service delivery.
• Support departmental initiatives that improve operational effectiveness and customer satisfaction.
• Perform other duties as assigned.

Qualifications
Minimum Qualifications

• High School diploma or GED equivalent
• Three (3) to five (5) years of experience in custodial or janitorial experience, two (2) years of which include lead or supervisory experience
• Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities

Preferred Qualifications

• College coursework or an Associate's Degree in business, facility management, or a related field.
• Specialized trade school courses or vocational training in housekeeping operations, building maintenance, or safety management.
• Professional credentials such as the Certified Custodial Supervisor (CCS) designation from ISSA

Knowledge, Skills, and Abilities (KSAs)

• Modern office practices and equipment, including applicable software
• Principles and practices of employee supervision, including selection, work planning, organization, performance review and evaluation, and employee training and discipline
• Proper cleaning methods, and the safe usage of cleaning materials, disinfectants, custodial tools, and equipment
• Procedures for the preparation and use of cleaning materials
• Use and minor maintenance of hand and power tools and equipment used in custodial work
• Safety practices and equipment related to the work
• Shop mathematics
• Recordkeeping practices
• Basic budgetary principles and practices
• Organization and time management
• The safe use of hand tools and power equipment
• Communicate effectively, both orally and in writing
• Establish and maintain effective working relationships
• Maintain accurate records of work performed
• Use initiative and independent judgment within established procedural guidelines
• Contribute effectively to the accomplishment of team or work unit goals, objectives, and activities

Work Requirements
Physical Demands and Work Environment

• Ability to exchange information with others
• Dexterity of hands, fingers, and wrist to operate a variety of equipment
• Stand and walk for extended periods
• Frequently bend, stoop, kneel, reach, and climb stairs
• Lift, carry, push, and pull cleaning equipment and supplies weighing up to 50 pounds
• Perform repetitive cleaning and sanitation tasks
• Work indoors and outdoors in varying environmental conditions
• Safely operate janitorial equipment and tools
• Physical agility to lift, carry, push, or pull objects

Employment Information & Policies
BENEFITS
This position is employed through Student Union at San Jose State University which offers an excellent benefits package including Medical, Dental & Vision insurance (fully paid on selected packages by the company for the employee and dependents), Life and Supplemental Insurance, Vacation, Sick Leave, paid Holidays, 403(b) retirement program, tuition reimbursement, employee development opportunities and more.
Post-Employment Benefits: The Student Union, Inc. provides lifetime retiree medical and dental coverage to eligible employees and their dependents who retire at the age of 55 and have 5 or more years of employment with the Student Union, Inc.
Equal Opportunity/Affirmative ActionThe Student Union of San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, pregnancy, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. The Student Union and SJSU have a firm and unambiguous commitment to the active elimination of discrimination, and the affirmative recruitment of a diverse, multi-racial community of students, faculty and staff.
Background Check and FingerprintingStudent Union employees are required to undergo and complete a successful background check that includes verification of employment and education, as well as a check of criminal records for employment. Candidates for positions where the employee will come in regular contact with minors and cash management will be required to be fingerprinted. This policy includes emergency hires and may also be applicable to volunteers depending on the work performed.
In some cases, the background check will include a credit check and/or a Department of Motor Vehicles check, as well as a check of licenses and certificates when applicable. All background checks are conducted through the Student Union third-party vendor, Accurate Background.
California State University (CSU) Learning & DevelopmentWithin the first month, all employees are required to complete the following compliance online training sessions through CSULearn, the University's employee training platform. Employees will be enrolled in the training soon after their appointment is processed and will be notified via email from CSULearn@sjsu.edu.

1. Injury and Illness Prevention Program
2. Discrimination and Harassment for Supervisors/Non-Supervisors
3. Gender Equity and Title IX Prevention Program (Title IX)
4. Data Security and FERPA
5. Mandated Reporters of Child Abuse

California Child Abuse and Neglect Reporting ActAll Student Union at San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.